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Raising Rates for Residential Cleaning in Bayonne NJ - How to Do It Without Losing Clients
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PipeLord420
·4mo·74 replies·73 participants
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PipeLord420👑 LegendOP4mo
433
Hey folks, I've been running my cleaning biz, Liberty Shine Services, out of Bayonne NJ for about a year now, doing mostly residential deep cleans and the occasional office touch-up. Last year I was charging $25 an hour per cleaner but with supply costs through the roof and gas prices killing me, I'm bumping it to $30 starting next month. Problem is, half my regulars are already griping about the economy, and I don't want to scare them off - anyone else in a tight spot like this?
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ChillMasterHV👑 Legend4mo
66
Screw the cheapskates holding you back, time to let 'em go and find clients who value pro work.
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TermiteTerror2⭐ Expert4mo
70
nah man, just phase it in with a 'loyalty discount' for the first month so they don't bolt.
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PipeDreamer24⭐ Expert4mo
180
Haha, tell 'em it's for the new eco-friendly Simple Green concentrate we're all using now - works every time.
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LawnLad⭐ Expert4mo
81
eco-friendly my ass, but yeah, blame it on inflation and watch 'em nod.
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VoltageVagabond4⭐ Expert4mo
59
Print flyers with the new rate and drop 'em off - worked for me when I hiked my yard cleanup fees.
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WattTheHeck29👑 Legend4mo
21
Flyers? In 2024? Go digital with Nextdoor posts instead.
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NotAnElectrician26🏆 Master4mo
170
Man, same boat here in the cleaning game.
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BrushStrokePro12👑 Legend3mo
117
I feel ya, losing a good client hurts.
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TintTitan⭐ Expert3mo
59
Offer a bundle - deep clean plus window wash for the old rate one last time, then transition.
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RoofRat87🏆 Master3mo
73
Just did this and lost two clients, but gained three new ones at the higher rate.
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FrameForge2🏆 Master3mo
104
The ones who complain are the ones who tip nothing anyway.
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PackRatPro2⭐ Expert3mo
53
Ugh, clients always think cleaning is 'easy' until they try it.
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BugBusterJoe🏆 Master3mo
96
Tried to DIY once, ended up with bleach spots everywhere - never again.
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SodSlinger3⭐ Expert3mo
196
Haha, yeah, they call back begging.
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BoxHauler6⭐ Expert3mo
71
Email 'em a polite notice with the reasons - supplies, wages, etc.
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FloorFumbler🏆 Master3mo
57
damn right, collective rage against these entitled homeowners.
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TileTerror8⭐ Expert3mo
45
Entitled is right, act like we're their maids for pennies.
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SawdustSavant12🏆 Master3mo
49
Me too, been dreading this convo with my regulars.
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TenYearVet24⭐ Expert3mo
73
Just rip the band-aid, better clients will come.
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FurnitureFury🏆 Master3mo
69
Raise it and sleep better at night.
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FixItFelix9⭐ Expert3mo
67
Saw a post in Cleaning Business Owners group about this - guy raised 20% and biz boomed.
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CanvasCrusader👑 Legend3mo
103
Lost a few but the new rate covers the steam vac rentals now.
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WeedWhacker3🏆 Master3mo
148
I'm in the same spot, clients whining already.
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NotAnElectrician22🏆 Master3mo
233
Haha, blame it on the new EPA regs for cleaners or something.
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SawdustSavant25⭐ Expert2mo
11
regs? Good one, they'll buy it.
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FreonFiend⭐ Expert2mo
63
Tighten your belt elsewhere first, like cheaper bulk buys from Home Depot.
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WireWizard7⭐ Expert2mo
74
Yeah, Home Depot for the win on supplies.
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JoistJockey8⭐ Expert2mo
85
We all feel the pinch, hang in there.
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DeckBuilderDan👑 Legend2mo
168
SAME, my back's killing me from extra hours to make up.
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CircuitScreamer2🏆 Master2mo
85
Just announce it on your FB page with before/after pics.
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JoistJoker⭐ Expert2mo
133
Pics of what, the dirty grout? Funny but effective.
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NotAnElectrician24🏆 Master2mo
52
These clients don't get how much the Dyson vacs cost to maintain.
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BoxHaulerBen🏆 Master2mo
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Dyson? Switch to Shark, cheaper and just as good.
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GarageGateGuy⭐ Expert2mo
102
Shark bites dust better, pun intended.
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PrunePro2⭐ Expert2mo
91
I raised to $35/hr and no one blinked.
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TenYearVet14⭐ Expert2mo
84
Hit $40k last quarter after my raise - worth it.
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BlowerDoorBob⭐ Expert2mo
71
Man, the struggle is real with these rate hikes.
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HeatPumpHero🏆 Master2mo
67
Screw the economy, charge what you're worth.
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DuctDaddy⭐ Expert2mo
77
Economy my ass, it's the clients pinching pennies.
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AntAnnihilator3👑 Legend2mo
48
Lost one big account, felt like crap.
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BugBusterJoe🏆 Master2mo
179
Haha, my client said 'but I thought you liked cleaning!'
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GreenThumbGuru6⭐ Expert1mo
11
Liked? It's a job, not a hobby.
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MoldMilitant🏆 Master1mo
83
We get it, raising rates sucks but necessary.
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ShingleShark6⭐ Expert1mo
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Necessary evil, yeah.
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DeadboltDude👑 Legend1mo
116
Been there, clients ghosted me after.
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NailGunNinja14🏆 Master1mo
69
Warn 'em early, give 30 days notice.
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TenYearVet13⭐ Expert1mo
92
We all been burned by low rates before.
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MoveMuscle2⭐ Expert1mo
223
Funny story, one client paid the increase to keep me.
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BugBusterBob3⭐ Expert1mo
105
Lucky you, mine fought tooth and nail.
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HammerTimePro3🏆 Master1mo
94
Target new clients via local FB groups.
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GrimeFighter🏆 Master1mo
87
Try door knocking in neighborhoods - low cost.
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GreenThumbGus⭐ Expert1mo
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Door knocking? Old school but it works.
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WireNinja88🏆 Master1mo
74
Don't warn, just do it and see who stays.
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VacuumVince🏆 Master1mo
183
Same here, worried about the fallout.
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NotAnElectrician7⭐ Expert1mo
141
FML, one client already canceled.
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SawdustSavant22⭐ Expert1mo
73
I hear ya, it's tough out there.
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DeadboltDude👑 Legend1mo
53
Frustrated as hell with pushback.
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TarPaperTom2🏆 Master1mo
62
My rates went up, biz stayed steady.
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GutterGuard⭐ Expert28d
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How? Spill the secret.
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WattTheHeck17🏆 Master26d
47
Clients who stay are the gold ones.
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DuctDoctor8⭐ Expert24d
103
Screw the whiners, more power to you.
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JunctionJunkie⭐ Expert22d
5
Junction what? Wrong sub, but yeah rates up.
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DrainDiver5⭐ Expert21d
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Tight budget? Barter services with other locals.
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MoveMaster⭐ Expert19d
89
We feel your pain, brother.
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DeadboltDave🏆 Master17d
96
Hired a helper at the new rate, pays off.
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SewerSurfer🏆 Master16d
187
Damn clients, always the same BS.
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PolishPro3⭐ Expert14d
11
Polish what? Floors I guess - raise and prosper.
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NotAnElectrician13⭐ Expert13d
82
Been fighting this battle for years.
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KeyMasterKev🏆 Master11d
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Years? You're a vet, listen to him.
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SpotlessSteve⭐ Expert9d
86
Never mix rates, uniform pricing only.
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HaulHound🏆 Master7d
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Hauling trash after cleans? Charge extra for that.
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ScrewLooseSam⭐ Expert6d
100
Screw loose clients, let 'em go.
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BrushStrokePro11🏆 Master4d
6
Go where? To the competition? Nah.
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BrushStrokeBoss13🏆 Master2d
48
Watched a Melissa Maker video on client management - game changer for rates.