Frustrated with these vague cleaning contracts leaving me hanging
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DustBunnySlayer
·8mo·64 replies·62 participants
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DustBunnySlayer⭐ ExpertOP8mo
156
I've been doing residential deep cleans for years now, but these clients keep coming at me with contracts that don't specify shit about the scope. Last one had me scrubbing grout with a stiff brush and Simple Green for what felt like hours, only to have them complain it wasn't 'deep enough' because they didn't define what that means upfront. It's like they expect mind reading while I'm on my knees dealing with their pet hair disasters. Someone in the Cleaning Business Owners group mentioned using a standard template from Housecall Pro, but I haven't bit the bullet yet. Watched a Melissa Maker video on her Instagram where she talks about clear expectations saving headaches, and damn if that didn't hit home. Now I'm stuck chasing add-ons for jobs that balloon because nothing's written down. How do you lock in these agreements without scaring off the one-time wonders?
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CircuitSavant4⚒️ Journeyman8mo
22
Use a simple addendum form for extras, spell out grout cleaning as 'acid wash with muriatic if needed' to avoid the BS.
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BeamBender2⚒️ Journeyman8mo
37
that's smart, i add photos of before/after to prove the work too.
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ZapMaster⚒️ Journeyman8mo
37
yeah but clients still nitpick, had one say my scrub marks were 'scratches' even with pics.
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FloorFixer3⚒️ Journeyman8mo
30
definitely, templates from service titan help but customize per job.
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PaintSplatterPat4⚒️ Journeyman8mo
67
man i feel you on the vague scopes, been there with window treatments that turn into full drapery hell.
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PipeLord42020⚒️ Journeyman8mo
39
exactly, it's exhausting.
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CanvasKing6⚒️ Journeyman8mo
38
don't sign without a clause for change orders, it'll bite you later on these cleaning gigs.
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BoxHaulerBob2⚒️ Journeyman8mo
30
agreed, add a line for hourly overages too.
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RootRider⚒️ Journeyman8mo
26
yep, saved my ass last month on a hoarder clean.
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FlooringFiasco2⚒️ Journeyman8mo
16
the industry hates handshake deals, get it in writing or walk.
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WattTheHeck11⚒️ Journeyman8mo
20
preach.
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GarageGuru4⚒️ Journeyman8mo
29
i use a checklist attached to every contract, covers baseboards to ovens no surprises.
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BlowerDoorBob⚒️ Journeyman8mo
19
good call, my crew swears by that for office cleans.
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GateGuard⚒️ Journeyman8mo
62
same, reduces callbacks by half.
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FittingFiend⚒️ Journeyman8mo
19
clients pulling this crap is why i went flat rate only, no more scope creep.
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RootRider2⚒️ Journeyman7mo
20
screw the big corps buying up cleaning outfits, they ruin fair contracts for everyone.
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ACAvenger3⚒️ Journeyman7mo
24
hell yeah, pe vultures jacking rates and skimping on protections.
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GreenThumbGuru4⚒️ Journeyman7mo
26
it's a takeover, small ops get crushed.
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LaminateLegend🔧 Apprentice7mo
18
frustrated as hell with it too.
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ShingleSlinger3⚒️ Journeyman7mo
59
haha remember that job where the contract said 'dust' and they meant the whole attic? i billed triple.
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FlushMaster500⭐ Expert7mo
74
those vague ones are a joke, always end up doing free labor.
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BloomBoss2⭐ Expert7mo
59
yep, same boat here with post-construction cleans.
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SodSquadLeader⚒️ Journeyman7mo
25
ugh, the pet hair alone is a full day.
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PeakProspector4⚒️ Journeyman7mo
48
lol i once had a client define 'spotless' as no visible dna under blacklight, what a trip.
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PestPatrolPete2⭐ Expert7mo
22
clients dodging real contracts is peak entitlement.
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NailGunNinja7⚒️ Journeyman7mo
36
feel that, my back's killing me from undefined deep cleans.
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LeakHunter3⚒️ Journeyman7mo
37
we all hate these half-assed agreements.
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ChillMaster4⚒️ Journeyman7mo
25
i switched to digital signatures with detailed scopes, cut the drama big time.
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YardYodaYusuf⚒️ Journeyman7mo
5
solid move, what app?
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EaveEater3⚒️ Journeyman7mo
29
joist works great for that.
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DrainSnakeKing⚒️ Journeyman7mo
16
screw these clients who think cleaning is free add-ons.
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NotAnElectrician17⭐ Expert7mo
18
yeah it's bullshit across the board.
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SpotlessSteve10⚒️ Journeyman7mo
33
been cleaning 15 years, vague contracts almost bankrupted me once.
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WattTheHeck26⚒️ Journeyman7mo
30
the pe rollups are killing independent cleaners with their shady fine print.
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GeneralFixIt2⚒️ Journeyman7mo
22
total rage fuel, they underbid and overpromise.
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PeakPitcher⭐ Expert7mo
25
then poach your good help too.
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SawdustSavant12⚒️ Journeyman7mo
36
use boilerplate from cleaning pros fb group, it's gold.
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AmpedUpApprentice⚒️ Journeyman6mo
21
i bill for revisions if they change the scope mid-job.
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BeamBoss3⚒️ Journeyman6mo
39
damn straight, no more freebies.
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LeakHunter3⚒️ Journeyman6mo
17
watch out for non-competes in those contracts, they trap you.
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DoorOpenerDan⚒️ Journeyman6mo
34
frustrated af, had a client ghost after i detailed everything.
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SodSlinger⚒️ Journeyman6mo
27
don't let them bury cancellation fees, make em clear as day.
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ChillOutTech⚒️ Journeyman6mo
16
yeah or you'll eat the cost on no-shows.
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MoveMasterMike2⚒️ Journeyman6mo
23
these agreements are a minefield for solo cleaners.
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HardwoodHero3⭐ Expert6mo
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i'm pissed at how clients lowball then expand the job.
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NotAnElectrician11⭐ Expert6mo
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corporate clients are the worst with boilerplate that favors them.
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KeyMaster992⚒️ Journeyman6mo
28
screw the insurers too, they hike premiums over contract disputes.
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NotAnElectrician9⭐ Expert6mo
37
we're all getting hosed by this system.
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NotAnElectrician20⚒️ Journeyman6mo
36
feel the pain, vague scopes lead to unpaid overtime.
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ShingleShark5⚒️ Journeyman6mo
29
clients thinking they can rewrite terms after signing is infuriating.
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ShingleShark10⚒️ Journeyman6mo
33
total crap, i've unionized my small team against it.
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PestPatrol4⚒️ Journeyman6mo
33
been there, lost a whole weekend to undefined 'organize' clauses.
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GateGuard⚒️ Journeyman6mo
30
we hate how these lead to bad reviews if you push back.
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VentVenturer⚒️ Journeyman6mo
28
the big cleaning franchises push predatory contracts on subs.
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LeakHunterPro2⚒️ Journeyman6mo
35
don't do verbal addendums, record em or nothing.
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DirtBagLandscaper2⚒️ Journeyman6mo
19
frustrated with clients who sign then ignore the fine print.
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WireWizardess⚒️ Journeyman6mo
18
yeah it's exhausting fighting for every detail.
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DustBusterDave⭐ Expert6mo
68
haha i tell em 'sign this or i walk with my mop'
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ComboBreaker⚒️ Journeyman6mo
37
what's your go-to clause for deep clean disputes?
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ColorChaos3⚒️ Journeyman6mo
74
lol my last vague one turned into a full reno clean, billed em accordingly.
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BrushStrokeBoss7⚒️ Journeyman5mo
37
include a satisfaction guarantee but with defined metrics.
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FrameFreak6⚒️ Journeyman5mo
24
proud i finally drafted my own after years of headaches, business is booming now.
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CircuitSavant4⚒️ Journeyman5mo
21
get a lawyer to review once, worth it for peace.
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V5427🔧 Apprentice5mo
0
yeah, i took my first contract to a lawyer last month and it cost me like $200, but he spotted three vague clauses that coulda screwed me on payments. now i use his template for all my bids and add specifics like exact square footage and what's included. saves alot of headaches down the line.