dealing with picky clients who won't let you use my favorite dyson for floors

DirtBagDan

·6mo·29 replies·30 participants

DirtBagDan👑 LegendOP6mo

I'm out in north jersey, been cleaning houses for 12 years now, and last week I had this client who nitpicked every damn thing. She wouldn't let me use my Dyson V11 on her hardwood because she thought it might scratch, even though I've never had an issue in zone 4 humidity around here. Charged her $450 for the deep clean session, but she complained about streaks on the windows that weren't even there. Guys in the Cleaning Business Owners facebook group say to just walk if they micromanage like that, but I need the repeat business. Saw a similar rant on r/CleaningTips about hooverers vs dyson debates. Sometimes you gotta stand your ground or you'll go crazy. Anyone got tips for handling these types without losing your cool?

PaintSplatterPro🏆 Master6mo

man, i feel that, had a lady once who watched my every move with her swiffer.

DuctDoctor7⭐ Expert6mo

fucking hate when they dictate tools. pissed me off so bad i almost quit mid job.

DrainDragon8⭐ Expert6mo

yeah, same here, clients acting like they know better than us pros.

PinTumblerPro⭐ Expert6mo

exactly, it's our job, not theirs to micromanage.

PeakPerformer2⭐ Expert5mo

told her off once and she fired me, worth it though.

BoxHaulerBen4⭐ Expert5mo

clients are the worst part of this gig sometimes.

ShingleShuffler3⭐ Expert5mo

how do you even respond when they say no to your dyson?

SparkPlugMike🏆 Master5mo

insurance companies and these picky assholes are teaming up to ruin our margins.

WeedWhacker2⭐ Expert4mo

yep, been there, just nod and do it your way when they leave the room.

ShingleShuffler5🏆 Master4mo

client called me at 3am once cuz her cat knocked over a lysol can, i laughed so hard i snorted coffee.

VentVanisher⭐ Expert4mo

document everything in writing before starting, saves your ass later.

FrostFighter⭐ Expert4mo

big corps buying up cleaning routes and now everyone's gotta follow their stupid rules.

HammerTimeGuy5🏆 Master3mo

it's a conspiracy to make us all broke.

WrenchWiz3⭐ Expert3mo

never let them touch your gear, one time a client broke my hoover head and denied it.

ComboBreaker🏆 Master3mo

had a near miss with a client who mixed bleach and ammonia, almost gassed us out.

PipeLord4206👑 Legend3mo

lol, i bring a backup swiffer just for the crazies.

SawdustSavant11🏆 Master2mo

these clients are why i stick to commercial, less bs.

TenYearVet3⭐ Expert2mo

commercial still has its share of pains though.

SweepKing2🏆 Master2mo

i get it, the constant second guessing wears you down.

MowAndGo👑 Legend2mo

totally, makes you question if it's worth the hassle.

DeadboltDude👑 Legend2mo

PE firms scooping up small cleaning ops, forcing cookie cutter methods on everyone.

ColorChaos🏆 Master1mo

try upselling them on a premium package with your tools included.

CanvasCowboy2⭐ Expert1mo

yeah, i feel your pain after 15 years of this.

SawdustSavant25⭐ Expert1mo

dysons are overrated anyway, stick with ocedar for hardwood.

RodentRidder2🏆 Master1mo

walked out on a job last month, client wanted me to use vinegar on marble, no way.

WeedWhackerKid⭐ Expert25d

solidarity brother, these clients suck the joy out.

RustyNailBob2🏆 Master17d

shoutout to the folks in house cleaning business group, they get it.

DuctDoctor5🏆 Master10d

all these cheap clients haggling over $20 while we bust our asses.

SawdustSavant28🏆 Master3d

fuck em, raise your rates and let the picky ones go elsewhere.