Frustrated with upselling add-ons to commercial office clients in Chicago

I'm in the Chicago area, been running a commercial cleaning crew for 8 years now, and upselling these damn office managers on extras like carpet steam cleaning with my Bissell Big Green machine is turning into a crap-show. Last week I quoted a $2500 deep clean package for a mid-size firm downtown, threw in window washing as an upsell, and they bitched about the $400 add-on like I was robbing them blind. We use ECOVACS Deebot vacs for the daily floors but they act like suggesting a monthly polish is some scam. Saw a post on r/CleaningTips where someone said to bundle it, but these corporate types here in zone 5 winters just want the bare minimum and ghost you after. Someone in Cleaning Business Owners Facebook group mentioned scripting it better, but I'm over it. Watched a Melissa Maker video on YouTube about value adds, gonna try that next. FML, scaling up to more commercial feels impossible without eating the costs myself.

Bundle the upsell into the base quote as a 'recommended add-on' and show them the before/after pics from your Bissell jobs.

Man, I feel you on those office drones, always nickel and diming like their budget isn't bloated.

Same here, but once you get one client to bite on the full package, word spreads and you're booked solid.

Start with the pain point, like how dusty vents make their HVAC bill higher, then pitch the deep clean.

Haha, try upselling air duct sanitizing in a stuffy office, they think you're selling snake oil until the allergies clear up.

Ugh, the ghosting after quotes is the worst part, lost two big accounts last month to that BS.

SharkBite fittings are for plumbers, not cleaners, but yeah, upselling pros know it's all about perceived value over price.

Screw these commercial clients, they're the reason small cleaners stick to residential and make bank without the hassle.

We finally broke $300k last year by forcing upsells on every contract renewal, no exceptions.

Tired of explaining why a $500 window add-on saves them from replacing seals in a year, eyes glaze over every time.

Don't ever upsell without a signed addendum, had a client back out and stiff me on the full $2k job last summer.

These corporate weasels are killing the trade, PE firms buying up cleaning companies and undercutting everyone with slave wages.

Track your upsell success rate per client type, then focus on the ones who convert, ditch the rest.

Pissed off at how they treat us like disposable, been doing this 10 years and still fighting for every dollar.