Fired my cleaner today over Jobber screw-up in PNW, now what?
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GreenThumbGuru5
·1y·40 replies·40 participants
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GreenThumbGuru5⚒️ JourneymanOP1y
167
Up here in the Pacific Northwest, the rain keeps everything damp and gross, so we're always chasing mold in bathrooms and kitchens. Hired this gal six months ago to handle residential deep cleans, but she kept messing up the Jobber scheduling, double-booking jobs and leaving customers pissed. Last week she no-showed a $250 office clean for a repeat client, cost me $150 in refunds and a bad review. I'm a veteran with 12 years running my crew, using O-Cedar mops and Method cleaners for that eco-friendly vibe, but this drama has me rethinking the whole team thing. Guy in the Cleaning Business Owners Facebook group said to document everything before firing, which I did, but now I'm short-handed during peak fall season. Anyone else dealt with this crap? Saw a post on r/CleaningTips about team management that got me thinking. Watched a Melissa Maker video on YouTube about efficient workflows, might need to train someone new.
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PipeDreamer24⚒️ Journeyman1y
47
man that sucks, same thing happened to my buddy with scheduling glitches.
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VentVenturer⚒️ Journeyman1y
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yeah jobber's interface is a nightmare for new hires. takes weeks to get right.
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DoorJamJam2⚒️ Journeyman1y
41
frustrated as hell over here too, lost a whole day last month.
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TarPaperTom3⚒️ Journeyman1y
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ha, fired someone for showing up in flip flops to a hoarder clean. priorities.
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GarageGuru9⚒️ Journeyman1y
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lol flip flops? that's asking for a tetanus shot.
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TileTerror7⚒️ Journeyman1y
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we all been there, flipping out over dumb stuff.
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NailBiterCarp⚒️ Journeyman1y
36
priorities indeed, keep it professional or hit the road.
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PipeLord42013⚒️ Journeyman1y
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damn, PNW mold jobs are the worst without reliable help.
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RoofRat5⭐ Expert1y
39
jobber support is garbage, they charge $50/month and can't fix basics.
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ACAvenger4⚒️ Journeyman1y
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exactly, switched to housecall pro after that.
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LawnLordLee⚒️ Journeyman1y
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housecall pro better for routing in wet weather.
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DirtBagLandscaper6⭐ Expert1y
31
routing saved my ass in seattle rains.
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WireWizardWalt⭐ Expert1y
28
documented firings saved me from unemployment claims twice.
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DovetailDave⚒️ Journeyman11mo
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good call, always paper trail.
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TileTamer3⚒️ Journeyman11mo
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ugh, short staffed sucks for deep cleans.
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BrushStrokeBoss9⚒️ Journeyman11mo
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try temp agencies for cleaners, worked for my crew.
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ZapMaster2⚒️ Journeyman10mo
38
temps know the drill with o-cedar stuff.
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SparkPlugIdiot⚒️ Journeyman10mo
57
fml, my last hire stole supplies. trust no one.
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ShingleShuffler4⚒️ Journeyman10mo
41
big corps ruining small cleaning biz with bad software.
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OpenerOperator2⚒️ Journeyman9mo
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yeah angi leads are worse tho.
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PestPatrolPete2⭐ Expert9mo
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angi is a scam, stick to referrals.
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ChillMaster3⭐ Expert9mo
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referrals only, no more platform BS.
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RustyNailBob2⚒️ Journeyman8mo
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hired a clown who mixed bleach and ammonia. hospital trip.
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FloorFixer⚒️ Journeyman8mo
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post the job req on cleaning business network fb group.
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DoorJamJam⚒️ Journeyman8mo
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fb groups full of complainers but useful.
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DirtBagLandscaper6⭐ Expert7mo
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complaints lead to better hires sometimes.
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DirtBagDan3⚒️ Journeyman7mo
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platforms like thumbtack flood you with lowballers.
