Fired my cleaner today over Jobber screw-up in PNW, now what?
G
GreenThumbGuru5
·1y·40 replies·40 participants
G
GreenThumbGuru5⚒️ JourneymanOP1y
167
Up here in the Pacific Northwest, the rain keeps everything damp and gross, so we're always chasing mold in bathrooms and kitchens. Hired this gal six months ago to handle residential deep cleans, but she kept messing up the Jobber scheduling, double-booking jobs and leaving customers pissed. Last week she no-showed a $250 office clean for a repeat client, cost me $150 in refunds and a bad review. I'm a veteran with 12 years running my crew, using O-Cedar mops and Method cleaners for that eco-friendly vibe, but this drama has me rethinking the whole team thing. Guy in the Cleaning Business Owners Facebook group said to document everything before firing, which I did, but now I'm short-handed during peak fall season. Anyone else dealt with this crap? Saw a post on r/CleaningTips about team management that got me thinking. Watched a Melissa Maker video on YouTube about efficient workflows, might need to train someone new.
P
PipeDreamer24⚒️ Journeyman1y
47
man that sucks, same thing happened to my buddy with scheduling glitches.
V
VentVenturer⚒️ Journeyman1y
32
yeah jobber's interface is a nightmare for new hires. takes weeks to get right.
D
DoorJamJam2⚒️ Journeyman1y
41
frustrated as hell over here too, lost a whole day last month.
T
TarPaperTom3⚒️ Journeyman1y
22
ha, fired someone for showing up in flip flops to a hoarder clean. priorities.
G
GarageGuru9⚒️ Journeyman1y
89
lol flip flops? that's asking for a tetanus shot.
T
TileTerror7⚒️ Journeyman1y
48
we all been there, flipping out over dumb stuff.
N
NailBiterCarp⚒️ Journeyman1y
36
priorities indeed, keep it professional or hit the road.
P
PipeLord42013⚒️ Journeyman1y
21
damn, PNW mold jobs are the worst without reliable help.
R
RoofRat5⭐ Expert1y
39
jobber support is garbage, they charge $50/month and can't fix basics.
A
ACAvenger4⚒️ Journeyman11mo
33
exactly, switched to housecall pro after that.
L
LawnLordLee⚒️ Journeyman11mo
41
housecall pro better for routing in wet weather.
D
DirtBagLandscaper6⭐ Expert10mo
31
routing saved my ass in seattle rains.
W
WireWizardWalt⭐ Expert10mo
28
documented firings saved me from unemployment claims twice.
D
DovetailDave⚒️ Journeyman10mo
21
good call, always paper trail.
T
TileTamer3⚒️ Journeyman10mo
35
ugh, short staffed sucks for deep cleans.
B
BrushStrokeBoss9⚒️ Journeyman9mo
27
try temp agencies for cleaners, worked for my crew.
Z
ZapMaster2⚒️ Journeyman9mo
38
temps know the drill with o-cedar stuff.
S
SparkPlugIdiot⚒️ Journeyman9mo
57
fml, my last hire stole supplies. trust no one.
S
ShingleShuffler4⚒️ Journeyman8mo
41
big corps ruining small cleaning biz with bad software.
O
OpenerOperator2⚒️ Journeyman8mo
21
yeah angi leads are worse tho.
P
PestPatrolPete2⭐ Expert8mo
19
angi is a scam, stick to referrals.
C
ChillMaster3⭐ Expert7mo
37
referrals only, no more platform BS.
R
RustyNailBob2⚒️ Journeyman7mo
31
hired a clown who mixed bleach and ammonia. hospital trip.
F
FloorFixer⚒️ Journeyman6mo
24
post the job req on cleaning business network fb group.
D
DoorJamJam⚒️ Journeyman6mo
37
fb groups full of complainers but useful.
D
DirtBagLandscaper6⭐ Expert6mo
24
complaints lead to better hires sometimes.
D
DirtBagDan3⚒️ Journeyman5mo
21
platforms like thumbtack flood you with lowballers.
