Fired my cleaner today over Jobber screw-up in PNW, now what?
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GreenThumbGuru5
·1y·40 replies·40 participants
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GreenThumbGuru5⭐ ExpertOP1y
167
Up here in the Pacific Northwest, the rain keeps everything damp and gross, so we're always chasing mold in bathrooms and kitchens. Hired this gal six months ago to handle residential deep cleans, but she kept messing up the Jobber scheduling, double-booking jobs and leaving customers pissed. Last week she no-showed a $250 office clean for a repeat client, cost me $150 in refunds and a bad review. I'm a veteran with 12 years running my crew, using O-Cedar mops and Method cleaners for that eco-friendly vibe, but this drama has me rethinking the whole team thing. Guy in the Cleaning Business Owners Facebook group said to document everything before firing, which I did, but now I'm short-handed during peak fall season. Anyone else dealt with this crap? Saw a post on r/CleaningTips about team management that got me thinking. Watched a Melissa Maker video on YouTube about efficient workflows, might need to train someone new.
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PipeDreamer24⭐ Expert1y
47
man that sucks, same thing happened to my buddy with scheduling glitches.
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VentVenturer🏆 Master1y
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yeah jobber's interface is a nightmare for new hires. takes weeks to get right.
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DoorJamJam2🏆 Master1y
41
frustrated as hell over here too, lost a whole day last month.
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TarPaperTom3⭐ Expert1y
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ha, fired someone for showing up in flip flops to a hoarder clean. priorities.
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GarageGuru9🏆 Master11mo
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lol flip flops? that's asking for a tetanus shot.
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TileTerror7⭐ Expert11mo
48
we all been there, flipping out over dumb stuff.
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NailBiterCarp🏆 Master11mo
36
priorities indeed, keep it professional or hit the road.
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PipeLord42013⭐ Expert10mo
21
damn, PNW mold jobs are the worst without reliable help.
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RoofRat5👑 Legend10mo
39
jobber support is garbage, they charge $50/month and can't fix basics.
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ACAvenger4🏆 Master10mo
33
exactly, switched to housecall pro after that.
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LawnLordLee⭐ Expert9mo
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housecall pro better for routing in wet weather.
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DirtBagLandscaper6👑 Legend9mo
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routing saved my ass in seattle rains.
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WireWizardWalt👑 Legend9mo
28
documented firings saved me from unemployment claims twice.
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DovetailDave🏆 Master8mo
21
good call, always paper trail.
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TileTamer3⭐ Expert8mo
35
ugh, short staffed sucks for deep cleans.
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BrushStrokeBoss9⭐ Expert8mo
27
try temp agencies for cleaners, worked for my crew.
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ZapMaster2⭐ Expert7mo
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temps know the drill with o-cedar stuff.
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SparkPlugIdiot⭐ Expert7mo
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fml, my last hire stole supplies. trust no one.
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ShingleShuffler4⭐ Expert7mo
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big corps ruining small cleaning biz with bad software.
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OpenerOperator2⭐ Expert6mo
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yeah angi leads are worse tho.
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PestPatrolPete2👑 Legend6mo
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angi is a scam, stick to referrals.
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ChillMaster3👑 Legend6mo
37
referrals only, no more platform BS.
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RustyNailBob2🏆 Master5mo
31
hired a clown who mixed bleach and ammonia. hospital trip.
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FloorFixer⭐ Expert5mo
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post the job req on cleaning business network fb group.
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DoorJamJam⭐ Expert4mo
37
fb groups full of complainers but useful.
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DirtBagLandscaper6👑 Legend4mo
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complaints lead to better hires sometimes.
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DirtBagDan3🏆 Master4mo
21
platforms like thumbtack flood you with lowballers.
