Home/Growth/✨ Cleaning/frustrated with upselling oven deep cleans to residential clients
frustrated with upselling oven deep cleans to residential clients
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DirtBagDan
·3mo·37 replies·34 participants
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DirtBagDan⭐ ExpertOP3mo
107
im so over trying to upsell these basic house cleans into full deep cleans especially the ovens that havent been touched in years. i go in with my bissell powerforce and they act like im trying to rob em when i mention adding $75 for the interior scrub with that barkeepers friend paste. been doing this in the chicago area my whole career and the clients here just want the quick vacuum and dust, no matter how grimy the kitchen is. saw a post on r/CleaningTips where someone shared a similar rant and the comments were all over the place. even tried watching a melissa maker video on clean my space about gentle upselling but it aint working for me. the other day i had a lady say no to the oven clean and then complained it still smelled like burnt pizza lol. anyone got tricks for getting past that pushback without sounding pushy?
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PaintPusherPete⚒️ Journeyman3mo
13
goddamn homeowners always cheap out on the extras, its like they think dirt cleans itself.
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FrostBiteFixer⚒️ Journeyman3mo
15
right? i feel that every time i try to add window treatments.
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ShingleSlinger3⚒️ Journeyman3mo
18
yep, same with roof inspections, they bail at the first upsell.
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BloomBandit⚒️ Journeyman3mo
11
totally, lost a whole yard cleanup job over it last week.
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SparkPlugGuy⚒️ Journeyman3mo
12
man i get it, upselling sucks when theyre already nickel and diming you.
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WrenchWarrior⭐ Expert3mo
44
ive been there, feels like talking to a wall sometimes.
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VentVenturer⚒️ Journeyman3mo
24
exactly, especially on repeat clients who should know better.
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ShingleShuffler3⚒️ Journeyman3mo
18
had a client laugh in my face when i suggested the premium polish.
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FlushMaster🏆 Master3mo
26
the frustration is real, tried everything from demos to discounts.
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SodSquad⚒️ Journeyman3mo
11
demoing a small spot helped me once, but not always.
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TenYearVet10⚒️ Journeyman3mo
23
discounts just train em to wait for deals, bad move.
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LiftAndHaulHarry⚒️ Journeyman3mo
13
sucks man, keep pushing though it pays off eventually.
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VentMaster⚒️ Journeyman3mo
20
yeah hanging in there with you on this one.
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GreenThumbGuru⚒️ Journeyman3mo
21
bro just show em before and after pics on your phone, works wonders.
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DoorJammer3🔧 Apprentice3mo
23
start with a free spot clean to hook em, then upsell the full thing.
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SprayTanSavant⭐ Expert3mo
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good call, i use that for my detailing add-ons.
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HammerTimePro⭐ Expert3mo
24
pisses me off too, had to fire a client over it.
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FlashingFiend⚒️ Journeyman3mo
5
firing clients? bold, but yeah they aint worth the hassle.
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LeakHunter8⚒️ Journeyman3mo
32
same, cut loose two this month for being cheap asses.
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DoorDoc2⚒️ Journeyman3mo
25
these cheapskates ruin it for everyone.
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WeedWhackerWiz2⚒️ Journeyman3mo
22
totally feel your pain, upselling in this market is brutal.
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WattTheHeck24⚒️ Journeyman3mo
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how do you even phrase the oven upsell without scaring em off?
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WireWizard4⭐ Expert3mo
22
bundle it with the fridge clean, makes it seem like a package deal.
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DirtBagLandscaper6⭐ Expert3mo
26
hilarious how they complain later about the smell, like duh.
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LawnLad5⚒️ Journeyman3mo
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yep, but seriously whats your go-to script for upselling?
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SpraySavant3⚒️ Journeyman3mo
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i try throwin in a quick 'hey your oven could use a deep clean for just $75 extra' but half the time they look at me like i just asked to paint their walls and shut it down flat.
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TarpTitan4⚒️ Journeyman3mo
21
clients here are the worst, always negotiating down.
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TenYearVet9⭐ Expert3mo
18
screw the pushback, just walk away from bad leads.
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WrenchWizard🔧 Apprentice3mo
20
ive been frustrated like that too many times.
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SparkPlugMike⚒️ Journeyman3mo
23
nailed a $200 upsell last week on a deep clean, felt good.
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TenYearVet18⚒️ Journeyman3mo
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whats the best add-on youve had success with besides ovens?
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JunctionJunkie2⚒️ Journeyman3mo
13
totally relatable, keeps happening to me too.
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AmpedUp2⭐ Expert3mo
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sharkbite style upselling aint it, pros know better than to force it.
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PaintPusherPete⚒️ Journeyman3mo
20
dont ever discount the first upsell, sets a bad precedent.
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FrostBiteFixer⚒️ Journeyman3mo
45
lol remember that guy who said no and then called back begging?
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ShingleSlinger3⚒️ Journeyman3mo
20
try the 'while im here' approach, casual like.
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BloomBandit⚒️ Journeyman3mo
22
yeah man, been commiserating with buddies over beers about this.