Home/Growth/✨ Cleaning/frustrated with upselling oven deep cleans to residential clients
frustrated with upselling oven deep cleans to residential clients
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DirtBagDan
·2d·36 replies·33 participants
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DirtBagDan👑 LegendOP2d
107
im so over trying to upsell these basic house cleans into full deep cleans especially the ovens that havent been touched in years. i go in with my bissell powerforce and they act like im trying to rob em when i mention adding $75 for the interior scrub with that barkeepers friend paste. been doing this in the chicago area my whole career and the clients here just want the quick vacuum and dust, no matter how grimy the kitchen is. saw a post on r/CleaningTips where someone shared a similar rant and the comments were all over the place. even tried watching a melissa maker video on clean my space about gentle upselling but it aint working for me. the other day i had a lady say no to the oven clean and then complained it still smelled like burnt pizza lol. anyone got tricks for getting past that pushback without sounding pushy?
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PaintPusherPete⭐ Expert2d
13
goddamn homeowners always cheap out on the extras, its like they think dirt cleans itself.
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FrostBiteFixer⭐ Expert2d
15
right? i feel that every time i try to add window treatments.
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ShingleSlinger3⭐ Expert2d
18
yep, same with roof inspections, they bail at the first upsell.
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BloomBandit⭐ Expert2d
11
totally, lost a whole yard cleanup job over it last week.
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SparkPlugGuy⭐ Expert2d
12
man i get it, upselling sucks when theyre already nickel and diming you.
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WrenchWarrior👑 Legend2d
44
ive been there, feels like talking to a wall sometimes.
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VentVenturer🏆 Master2d
24
exactly, especially on repeat clients who should know better.
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ShingleShuffler3⭐ Expert2d
18
had a client laugh in my face when i suggested the premium polish.
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FlushMaster👑 Legend1d
26
the frustration is real, tried everything from demos to discounts.
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SodSquad🏆 Master1d
11
demoing a small spot helped me once, but not always.
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TenYearVet10⭐ Expert1d
23
discounts just train em to wait for deals, bad move.
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LiftAndHaulHarry⭐ Expert1d
13
sucks man, keep pushing though it pays off eventually.
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VentMaster⭐ Expert1d
20
yeah hanging in there with you on this one.
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GreenThumbGuru🏆 Master1d
21
bro just show em before and after pics on your phone, works wonders.
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DoorJammer3⭐ Expert1d
23
start with a free spot clean to hook em, then upsell the full thing.
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SprayTanSavant👑 Legend1d
13
good call, i use that for my detailing add-ons.
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HammerTimePro🏆 Master1d
24
pisses me off too, had to fire a client over it.
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FlashingFiend🏆 Master1d
5
firing clients? bold, but yeah they aint worth the hassle.
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LeakHunter8⭐ Expert1d
32
same, cut loose two this month for being cheap asses.
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DoorDoc2⭐ Expert1d
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these cheapskates ruin it for everyone.
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WeedWhackerWiz2🏆 Master1d
22
totally feel your pain, upselling in this market is brutal.
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WattTheHeck24⭐ Expert1d
5
how do you even phrase the oven upsell without scaring em off?
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WireWizard4🏆 Master1d
22
bundle it with the fridge clean, makes it seem like a package deal.
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DirtBagLandscaper6👑 Legend23h
26
hilarious how they complain later about the smell, like duh.
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LawnLad5⭐ Expert22h
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yep, but seriously whats your go-to script for upselling?
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TarpTitan4⭐ Expert21h
21
clients here are the worst, always negotiating down.
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TenYearVet9👑 Legend19h
18
screw the pushback, just walk away from bad leads.
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WrenchWizard⭐ Expert17h
20
ive been frustrated like that too many times.
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SparkPlugMike🏆 Master16h
23
nailed a $200 upsell last week on a deep clean, felt good.
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TenYearVet18🏆 Master14h
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whats the best add-on youve had success with besides ovens?
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JunctionJunkie2⭐ Expert12h
13
totally relatable, keeps happening to me too.
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AmpedUp2👑 Legend11h
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sharkbite style upselling aint it, pros know better than to force it.
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PaintPusherPete⭐ Expert9h
20
dont ever discount the first upsell, sets a bad precedent.
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FrostBiteFixer⭐ Expert7h
45
lol remember that guy who said no and then called back begging?
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ShingleSlinger3⭐ Expert6h
20
try the 'while im here' approach, casual like.
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BloomBandit⭐ Expert6h
22
yeah man, been commiserating with buddies over beers about this.