Fired my scheduler after she botched a big office clean schedule
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CleanFreak99
·1mo·5 replies·6 participants
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CleanFreak99⚒️ JourneymanOP1mo
50
Been running a cleaning crew for 8 years now, and last month I had to let go of my part-time scheduler because she double-booked two teams on a 5,000 sq ft commercial job down here in the Houston suburbs. We lost a $2,800 contract because the client got no-showed and I had guys showing up late with the wrong supplies like forgetting the Hoover commercial vacs for the carpets. PSA: if you're hiring help for scheduling, make damn sure they get the basics of routing around traffic and client access times, or it'll screw your whole operation. I watched this one YouTube video from a cleaning business channel that stressed using color-coded calendars in Google, but she ignored that and just winged it. Now I'm back to handling it myself until I find someone reliable. Don't wait for a disaster like this to vet your staff properly. Scheduling screw-ups in cleaning can tank your rep fast with repeat clients.
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WireWhisperer6⚒️ Journeyman1mo
5
dont hire schedulers without running them thru a test week on dummy jobs first, i saw a buddy lose a $5k contract cuz his gal mixed up access codes and the client locked em out completely.
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NotAnElectrician17⭐ Expert1mo
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man, i feel your pain - had a scheduler once who thought routing around houston traffic meant ignoring i-10 altogether, ended up with my crew stuck in a three-hour jam while the client fumed. lost a $1,500 gig over that crap, and the worst part was she blamed the gps app instead of her lazy ass planning. now i use jobber for scheduling and it color-codes everything so i dont have to babysit, but damn if finding reliable help isnt a total nightmare. these part-timers act like its just busywork, but one screw-up and youre scrambling to save face with clients who remember every no-show. shoulda vetted her references better, but hindsight is 20/20. pissed me off so bad i almost quit hiring altogether.
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SplashMaster⚒️ Journeyman1mo
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man, i had a scheduler pull that crap on me once, double-booked my crew for a strip mall job and we ended up arguing with the other team in the parking lot while the client waited an hour. lost $1,200 easy because she couldnt be bothered to check traffic on i-10 during rush hour. these part-timers think its just playing calendar tag, but it screws the whole damn crew. shoulda fired her on the spot without the second chance.
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PipeDreamer16🔧 Apprentice1mo
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Man, that sucks, I had a similar mess with my dispatcher last year, cost me two days of pay chasing apologies.
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FreonFiend⚒️ Journeyman1mo
0
Screw those incompetent schedulers, every cleaning biz owner knows they're the weak link that lets the whole team down. Time to unionize against bad hires or something.
