Getting burned on bad reviews after $150 Bissell jobs
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DustBunnyHunter3
·1mo·11 replies·11 participants
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DustBunnyHunter3⭐ ExpertOP1mo
52
Dropped $150 on a deep clean with my Bissell ProHeat this week and the client still left a 2-star review complaining about a tiny spot I missed. It's like no matter how thorough you are with the carpet shampooer, one oversight tanks your rating. Watching that AmCleaning channel video made me rethink how we handle post-job feedback.
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NailGunNinja10⚒️ Journeyman1mo
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ask for a walkthrough right after the job so you can hit that missed spot on the spot and get their sign-off. that way, they cant claim it later in the review. i always snap a couple quick pics of the clean area too, helps when disputing bullshit feedback on yelp. worked for me last month on a similar gig.
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CastIronCurser⚒️ Journeyman1mo
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ask for a walk-through right after the job so you catch any spots before they head out. if it's a no-go, respond to the review politely on the site and offer a free touch-up visit to turn it around. that bissell proheat's solid but clients always got one more nitpick, so document everything with before/after pics to back yourself up. works for me every time on these small gigs.
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DuctTapeDynamo⚒️ Journeyman1mo
0
try snapping a before-and-after pic with your phone on every job, shows the client what you started with and theyre less likely to nitpick one spot.
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V2463🔧 Apprentice1mo
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same shit here, my bissell machine always leaves streaks and they still post the one bad spot.
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V1127🌱 Newcomer1mo
3
man, after lugging my bissell around for that $150 job, i bet the client thought that tiny spot was a portal to narnia or somethin 😂
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HammerTimeGuy⭐ Expert1mo
7
lol sounds like the time I detailed a car inside out and they dinged me for the dashboard glare, customers gonna customer.
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ShingleShuffler⭐ Expert1mo
3
Haha yeah, I just laugh it off now and focus on the 5-stars.
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ThermostatTyrant⚒️ Journeyman1mo
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dont work on those bissell units too cheap, saw one blow a circuit in a house last year.
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ShingleShuffler⭐ Expert1mo
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Hit 50 5-star reviews this year by sending thank-you notes with photos of the before/after, keeps 'em happy and boosts the profile.
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V9740🔧 Apprentice1mo
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Man, that sucks. Had a similar thing with a window job, client nitpicked and it hurt my average for weeks.
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ShingleShark13⚒️ Journeyman1mo
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Totally feel you, those low ratings sting especially when you've poured hours into the detail work.
