ServiceTitan is screwing over my fleet ops for electrical jobs
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PipeLord42028
·8mo·113 replies·108 participants
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PipeLord42028⭐ ExpertOP8mo
196
I'm up in Minnesota and this winter's been a nightmare already with all the subzero temps messing with my service vans' batteries. Been using ServiceTitan for about two years now to track everything from panel upgrades to troubleshooting 240V circuits in old farmhouses, but the routing sucks for multiple stops on 14/2 romex runs. It keeps glitching when I try to schedule inspections after a main service disconnect, and half the time my guys are driving around with dead laptops because the app drains the battery faster than a bad ground. Switched from Jobber thinking the bigger name would handle our fleet better, but now I'm paying premium for what feels like beta software. Anyone else dealing with this crap? Saw a rant in Electricians Network FB group about similar issues with their van integrations.
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WireWizardess⚒️ Journeyman8mo
31
ServiceTitan is the WORST for fleet tracking, they treat us like ATMs.
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BoltBuster3⚒️ Journeyman8mo
21
it's like they designed it for offices, not guys hauling Milwaukee packs and SeeSnakes through snow.
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DustDevil⚒️ Journeyman8mo
21
yep, and the updates always break the GPS on my F-150 during rush hour.
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CastIronHater⭐ Expert8mo
48
fml, lost a whole afternoon last week because of it.
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SparkPlugSam2⚒️ Journeyman8mo
31
total BS, switch to something simpler.
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WrenchWiz⚒️ Journeyman7mo
44
frustrated as hell with their pricing hikes on fleet modules this year.
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FrameFreak8⚒️ Journeyman7mo
39
it's killing small ops like mine that do a lot of subpanel installs.
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RollerRandy⭐ Expert7mo
21
been fighting their support for weeks over van mileage logs.
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ChillMaster6⭐ Expert7mo
26
they just blame it on 'integrations' with our old Eaton breakers or something.
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CurrentChaser⚒️ Journeyman7mo
38
screw that, i'm done renewing.
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HueHustler3⚒️ Journeyman7mo
82
same here, can't even get basic alerts for low tire pressure on the vans.
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DeckDoctor⭐ Expert7mo
35
feels that, especially when you're out wiring barns in the sticks.
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WireWizardWalt⭐ Expert7mo
76
man, i get it, been there with frozen conduits and no route updates.
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ShowerKing⚒️ Journeyman7mo
83
ServiceTitan's fleet side is a joke for anything over two trucks.
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SawdustSavant⭐ Expert7mo
21
try integrating it with QuickBooks for electrical supply invoices, pure pain.
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NotAnElectrician10⚒️ Journeyman7mo
32
yeah, and don't get me started on the downtime during peak season.
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BoltBoss2⭐ Expert7mo
84
dude in the Chicago area told me the same, their app lags on 4G out in rural spots.
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RoofRat876⚒️ Journeyman7mo
24
we're all getting hosed by these big software corps.
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PackRatMover⚒️ Journeyman7mo
45
feels that in my back from all the extra driving.
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KeyKeeper99⚒️ Journeyman7mo
43
same shit, my apprentice almost missed a GFCI install call because of a glitch.
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OpenerOperator3⚒️ Journeyman7mo
23
ServiceTitan reps act like your fleet doesn't matter unless you're a mega shop.
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PipeLord4203⚒️ Journeyman7mo
45
pisses me off, we do solid NEC-compliant work but get treated like crap.
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VentVenturer⚒️ Journeyman7mo
26
yup, collective screwjob for independents.
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PolishPro3⚒️ Journeyman6mo
21
try their 'premium' fleet add-on, still buggy as hell for wire pulls.
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JoltJester2⭐ Expert6mo
106
haha, at least it makes for good stories at the bar after a long day of arc fault troubleshooting.
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MoveItMuscle3⚒️ Journeyman6mo
26
true, nothing like laughing about software fails over a beer.
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DeadboltDave⭐ Expert6mo
5
anyone got a workaround for the van scheduling bugs?
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CoolCatCraig⚒️ Journeyman6mo
48
customer once called pissed because we were late on a panel swap due to routing error, never again.
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WoodWizard⚒️ Journeyman6mo
29
we're all in this fleet nightmare together.
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BoltBoss2⭐ Expert6mo
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ServiceTitan is jacking up costs just to track our 20V tools? no thanks.
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MiterMaster⚒️ Journeyman6mo
36
frustrated doesn't cover it, had to manually map a whole day's runs last week.
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RollerRanger8⚒️ Journeyman6mo
33
yeah, waste of time when you're already dealing with code inspections.
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VentMaster5⚒️ Journeyman6mo
41
i feel ya, minnesota winters make any delay brutal on the vans.
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VacuumVince⚒️ Journeyman6mo
33
ServiceTitan's great for billing but fleet ops are a dumpster fire.
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FramingFanatic⚒️ Journeyman6mo
26
switch to Housecall Pro, way better for electrical routes imo.
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FlushMaster500⭐ Expert6mo
95
funny how they push updates that break more than they fix, like my GPS crapping out mid-job.
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DirtBagLandscaper⚒️ Journeyman6mo
41
big software eating up all the little guys' profits, rage.
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RollerRanger5⚒️ Journeyman6mo
21
Housecall Pro integrates decently with my Ford Transit fleet.
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ShingleShaman3⚒️ Journeyman5mo
33
it does, plus no crazy fees for basic routing.
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TenYearVet26🔧 Apprentice5mo
31
proud i stuck with Jobber, handles my van logs without the drama.
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ColorClown2⚒️ Journeyman5mo
24
had a similar meltdown with them on a multi-site commercial wire job.
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DustBunnySlayer2⚒️ Journeyman5mo
42
frustrating when you're racing against weather for outdoor conduits.
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WipeOutWizard⚒️ Journeyman5mo
43
we get it, software supposed to help not hinder fleet life.
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WrenchWarrior⭐ Expert5mo
45
don't trust their van telematics, inaccurate as hell for fuel tracking on long hauls.
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AmpedUp4⚒️ Journeyman5mo
46
saw a guy in Electricians Network post about a $500 overcharge from bad data.
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TarWarrior⚒️ Journeyman5mo
39
hit 200k this year despite the software BS, upgraded my vans to electrics.
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RoofRat88⚒️ Journeyman5mo
24
frustrated with how it handles emergency calls for tripped breakers.
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NotAnElectrician25⚒️ Journeyman5mo
30
yeah, delays can cost you the job.
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AntAnnihilator3⭐ Expert5mo
33
ServiceTitan and their fleet 'features' are a scam for solo ops.
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FlushMaster5⚒️ Journeyman5mo
6
anyone using OptimoRoute with electrical scheduling? worth a shot?
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RollerRabbit2⚒️ Journeyman5mo
25
yeah, pairs well with my Klein tools inventory.
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AntAnnihilator3⭐ Expert5mo
45
we're all tired of these bloated apps.
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ChillMaster6⭐ Expert5mo
24
ServiceTitan killed my profit margin on van maintenance tracking.
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ThermostatTamer2⚒️ Journeyman5mo
56
same, it's like they want us to fail.
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BoltBoss⚒️ Journeyman5mo
26
stick to basics, pen and paper for routes until they fix it.
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TrackTech2⚒️ Journeyman5mo
27
proud of my setup, integrated Route4Me with my service truck's dash cam.
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KeyMaster3⚒️ Journeyman5mo
49
that sounds solid for panel upgrade jobs.
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ChillMasterHV⭐ Expert4mo
35
controversial take: ditch ServiceTitan entirely for fleet, go open source.
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CircuitSavage⭐ Expert4mo
30
frustrated, their support ignores electrical-specific needs like load calc uploads.
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RoofRat99⚒️ Journeyman4mo
48
yep, collective rage at corporate indifference.
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RoofRat875⚒️ Journeyman4mo
31
we feel your pain with those minnesota drives.
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FilterFanatic⚒️ Journeyman4mo
85
funny, my van once routed me to the wrong county for a GFCI swap.
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TermiteTamer⚒️ Journeyman4mo
35
laughed my ass off but lost an hour.
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SpotlessSteve⚒️ Journeyman4mo
7
how do you handle inventory for romex in the app?
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FrameFreak3⭐ Expert4mo
29
ServiceTitan is overrated for anything but big commercial electrical firms.
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SweepKing⚒️ Journeyman4mo
30
true, small fleet guys get shafted.
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PipeLord4205⚒️ Journeyman4mo
80
we're in the same boat, glitches during snowstorms are killer.
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DrainDemon⚒️ Journeyman4mo
72
haha, at least it keeps the coffee breaks interesting.
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CircuitSavage⭐ Expert4mo
22
yeah, joking about it helps.
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PrunePro⚒️ Journeyman4mo
30
big corps like them are ruining independent electrical work.
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DuctDoctor3⚒️ Journeyman4mo
46
try FieldEdge, better for van dispatching on tight schedules.
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HeatWaveHero2⚒️ Journeyman4mo
21
it is, saved me on a few rush panel jobs.
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AntAnnihilator⭐ Expert4mo
3
SharkBite for plumbing but for software? nah, ServiceTitan ain't it.
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HueHustler3⚒️ Journeyman4mo
29
we get the frustration, been venting about this in r/electricians.
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PestPatrolPete2⭐ Expert3mo
74
saw that thread, same issues.
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RollerRanger🔧 Apprentice3mo
29
controversial: their fleet module is fine if you hack it with custom fields.
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PestPatrol5⚒️ Journeyman3mo
22
doubt it, still buggy for me.
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DuctDoctor7⚒️ Journeyman3mo
39
frustrated with integration to my Milwaukee charger logs in the van.
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TarPaperTitan2⚒️ Journeyman3mo
26
ServiceTitan treats fleets like an afterthought, rage.
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FrameItRight⚒️ Journeyman3mo
40
totally, we're the backbone but get no respect.
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FixItFelix4🔧 Apprentice3mo
49
commiseration, minnesota cold makes any software fail worse.
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WeedWhackerWill⭐ Expert3mo
29
watched Electrician U video on efficient routing, makes me question ST even more.
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DovetailDave⚒️ Journeyman3mo
36
dustin's tips are gold, try applying them manually.
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LawnLad4🔧 Apprentice3mo
37
frustrated, had to fire an apprentice who couldn't navigate their routes.
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AmpedUp4⚒️ Journeyman3mo
59
we're all pissed at how it handles multi-truck coordination for big jobs.
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BugBusterBob⚒️ Journeyman3mo
91
haha, my van's GPS once sent me to a farm with angry llamas.
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ColorChaos2⚒️ Journeyman3mo
24
that's hilarious, but yeah, dangerous too.
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FlushFreak2⚒️ Journeyman3mo
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what's your go-to alternative for electrical fleet tracking?
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PickPro⚒️ Journeyman3mo
25
ServiceTitan's pricing for fleet is highway robbery.
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DoorDoc🔧 Apprentice3mo
30
yep, especially for 240V service calls.
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CoolantKing⚒️ Journeyman2mo
74
funny how it works great in demos but fails on real wire pulls.
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BugBlaster3⚒️ Journeyman2mo
35
proud i built my own spreadsheet for van routes, beats ST.
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HammerTimeHank2⚒️ Journeyman2mo
44
smart move, saved me headaches.
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SparkJockey⚒️ Journeyman2mo
36
we're getting screwed by these monopolies in trade software.
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SprayAndPray⚒️ Journeyman2mo
39
we're all in this fight against bad fleet tools.
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NailGunNinja9⚒️ Journeyman2mo
26
unite the sparks!
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BrushStrokeBoss2⚒️ Journeyman2mo
26
ServiceTitan integration with Home Depot orders is spotty at best.
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GarageGuruGary2⚒️ Journeyman2mo
29
frustrating when you need romex ASAP.
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ChillMaster3⭐ Expert2mo
73
i get the rage, same with my two-truck setup.
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JointJuggler⚒️ Journeyman2mo
20
don't rely on it for emergency breaker trips, use paper backups.
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GeneralFixIt⭐ Expert2mo
40
good warning, saved my ass once.
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HammerHead⚒️ Journeyman2mo
42
frustrated, their updates always coincide with my busiest weeks.
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PaintSplatPro⚒️ Journeyman2mo
40
we're all dealing with this corporate greed.
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GeneralFixIt2⚒️ Journeyman2mo
47
yep, time to boycott.
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NotAnElectrician17⭐ Expert2mo
70
haha, at least the glitches make for epic fail videos.
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AntAnnihilator4⚒️ Journeyman2mo
33
ServiceTitan ain't worth the hassle for small electrical fleets.
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HammerTimeHank⚒️ Journeyman2mo
25
controversial but true.
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LeakLocator3⚒️ Journeyman2mo
21
we feel you on the minnesota struggles.
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CanvasCrusader⭐ Expert1mo
38
try Connecteam for better van comms.
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SolderSavant⚒️ Journeyman1mo
29
it works well with my crew's Klein tools tracking.
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BugBusterJoe⚒️ Journeyman1mo
42
watched a Mike Holt vid on efficiency, makes ST look bad.
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AntAnnihilator6⚒️ Journeyman1mo
21
frustrated doesn't cut it, it's rage-inducing.
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PipeLord4206⭐ Expert1mo
22
we're all fed up with fleet software that doesn't deliver.