ServiceTitan is screwing over my fleet ops for electrical jobs
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PipeLord42028
·6mo·113 replies·108 participants
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PipeLord42028👑 LegendOP6mo
196
I'm up in Minnesota and this winter's been a nightmare already with all the subzero temps messing with my service vans' batteries. Been using ServiceTitan for about two years now to track everything from panel upgrades to troubleshooting 240V circuits in old farmhouses, but the routing sucks for multiple stops on 14/2 romex runs. It keeps glitching when I try to schedule inspections after a main service disconnect, and half the time my guys are driving around with dead laptops because the app drains the battery faster than a bad ground. Switched from Jobber thinking the bigger name would handle our fleet better, but now I'm paying premium for what feels like beta software. Anyone else dealing with this crap? Saw a rant in Electricians Network FB group about similar issues with their van integrations.
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WireWizardess⭐ Expert6mo
31
ServiceTitan is the WORST for fleet tracking, they treat us like ATMs.
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BoltBuster3⭐ Expert6mo
21
it's like they designed it for offices, not guys hauling Milwaukee packs and SeeSnakes through snow.
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DustDevil🏆 Master6mo
21
yep, and the updates always break the GPS on my F-150 during rush hour.
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CastIronHater👑 Legend6mo
48
fml, lost a whole afternoon last week because of it.
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SparkPlugSam2🏆 Master6mo
31
total BS, switch to something simpler.
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WrenchWiz⭐ Expert6mo
44
frustrated as hell with their pricing hikes on fleet modules this year.
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FrameFreak8⭐ Expert6mo
39
it's killing small ops like mine that do a lot of subpanel installs.
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RollerRandy👑 Legend6mo
21
been fighting their support for weeks over van mileage logs.
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ChillMaster6👑 Legend6mo
26
they just blame it on 'integrations' with our old Eaton breakers or something.
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CurrentChaser⭐ Expert6mo
38
screw that, i'm done renewing.
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HueHustler3⭐ Expert6mo
82
same here, can't even get basic alerts for low tire pressure on the vans.
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DeckDoctor👑 Legend6mo
35
feels that, especially when you're out wiring barns in the sticks.
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WireWizardWalt👑 Legend6mo
76
man, i get it, been there with frozen conduits and no route updates.
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ShowerKing⭐ Expert5mo
83
ServiceTitan's fleet side is a joke for anything over two trucks.
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SawdustSavant👑 Legend5mo
21
try integrating it with QuickBooks for electrical supply invoices, pure pain.
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NotAnElectrician10⭐ Expert5mo
32
yeah, and don't get me started on the downtime during peak season.
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BoltBoss2👑 Legend5mo
84
dude in the Chicago area told me the same, their app lags on 4G out in rural spots.
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RoofRat876🏆 Master5mo
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we're all getting hosed by these big software corps.
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PackRatMover⭐ Expert5mo
45
feels that in my back from all the extra driving.
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KeyKeeper99⭐ Expert5mo
43
same shit, my apprentice almost missed a GFCI install call because of a glitch.
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OpenerOperator3🏆 Master5mo
23
ServiceTitan reps act like your fleet doesn't matter unless you're a mega shop.
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PipeLord4203⭐ Expert5mo
45
pisses me off, we do solid NEC-compliant work but get treated like crap.
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VentVenturer🏆 Master5mo
26
yup, collective screwjob for independents.
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PolishPro3⭐ Expert5mo
21
try their 'premium' fleet add-on, still buggy as hell for wire pulls.
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JoltJester2👑 Legend5mo
106
haha, at least it makes for good stories at the bar after a long day of arc fault troubleshooting.
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MoveItMuscle3⭐ Expert5mo
26
true, nothing like laughing about software fails over a beer.
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DeadboltDave🏆 Master5mo
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anyone got a workaround for the van scheduling bugs?
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CoolCatCraig⭐ Expert5mo
48
customer once called pissed because we were late on a panel swap due to routing error, never again.
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WoodWizard⭐ Expert5mo
29
we're all in this fleet nightmare together.
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BoltBoss2👑 Legend4mo
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ServiceTitan is jacking up costs just to track our 20V tools? no thanks.
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MiterMaster🏆 Master4mo
36
frustrated doesn't cover it, had to manually map a whole day's runs last week.
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RollerRanger8🏆 Master4mo
33
yeah, waste of time when you're already dealing with code inspections.
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VentMaster5⭐ Expert4mo
41
i feel ya, minnesota winters make any delay brutal on the vans.
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VacuumVince🏆 Master4mo
33
ServiceTitan's great for billing but fleet ops are a dumpster fire.
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FramingFanatic🏆 Master4mo
26
switch to Housecall Pro, way better for electrical routes imo.
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FlushMaster500👑 Legend4mo
95
funny how they push updates that break more than they fix, like my GPS crapping out mid-job.
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DirtBagLandscaper⭐ Expert4mo
41
big software eating up all the little guys' profits, rage.
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RollerRanger5⭐ Expert4mo
21
Housecall Pro integrates decently with my Ford Transit fleet.
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ShingleShaman3⭐ Expert4mo
33
it does, plus no crazy fees for basic routing.
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TenYearVet26⭐ Expert4mo
31
proud i stuck with Jobber, handles my van logs without the drama.
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ColorClown2🏆 Master4mo
24
had a similar meltdown with them on a multi-site commercial wire job.
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DustBunnySlayer2⭐ Expert4mo
42
frustrating when you're racing against weather for outdoor conduits.
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WipeOutWizard🏆 Master4mo
43
we get it, software supposed to help not hinder fleet life.
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WrenchWarrior👑 Legend4mo
45
don't trust their van telematics, inaccurate as hell for fuel tracking on long hauls.
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AmpedUp4⭐ Expert4mo
46
saw a guy in Electricians Network post about a $500 overcharge from bad data.
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TarWarrior⭐ Expert4mo
39
hit 200k this year despite the software BS, upgraded my vans to electrics.
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RoofRat88⭐ Expert3mo
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frustrated with how it handles emergency calls for tripped breakers.
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NotAnElectrician25🏆 Master3mo
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yeah, delays can cost you the job.
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AntAnnihilator3👑 Legend3mo
33
ServiceTitan and their fleet 'features' are a scam for solo ops.
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FlushMaster5🏆 Master3mo
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anyone using OptimoRoute with electrical scheduling? worth a shot?
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RollerRabbit2⭐ Expert3mo
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yeah, pairs well with my Klein tools inventory.
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AntAnnihilator3👑 Legend3mo
45
we're all tired of these bloated apps.
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ChillMaster6👑 Legend3mo
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ServiceTitan killed my profit margin on van maintenance tracking.
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ThermostatTamer2🏆 Master3mo
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same, it's like they want us to fail.
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BoltBoss⭐ Expert3mo
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stick to basics, pen and paper for routes until they fix it.
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TrackTech2⭐ Expert3mo
27
proud of my setup, integrated Route4Me with my service truck's dash cam.
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KeyMaster3⭐ Expert3mo
49
that sounds solid for panel upgrade jobs.
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ChillMasterHV👑 Legend3mo
35
controversial take: ditch ServiceTitan entirely for fleet, go open source.
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CircuitSavage👑 Legend3mo
30
frustrated, their support ignores electrical-specific needs like load calc uploads.
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RoofRat99⭐ Expert3mo
48
yep, collective rage at corporate indifference.
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RoofRat875⭐ Expert3mo
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we feel your pain with those minnesota drives.
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FilterFanatic⭐ Expert3mo
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funny, my van once routed me to the wrong county for a GFCI swap.
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TermiteTamer🏆 Master3mo
35
laughed my ass off but lost an hour.
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SpotlessSteve⭐ Expert3mo
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how do you handle inventory for romex in the app?
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FrameFreak3🏆 Master2mo
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ServiceTitan is overrated for anything but big commercial electrical firms.
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SweepKing🏆 Master2mo
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true, small fleet guys get shafted.
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PipeLord4205⭐ Expert2mo
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we're in the same boat, glitches during snowstorms are killer.
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DrainDemon⭐ Expert2mo
72
haha, at least it keeps the coffee breaks interesting.
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CircuitSavage👑 Legend2mo
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yeah, joking about it helps.
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PrunePro🏆 Master2mo
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big corps like them are ruining independent electrical work.
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DuctDoctor3🏆 Master2mo
46
try FieldEdge, better for van dispatching on tight schedules.
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HeatWaveHero2⭐ Expert2mo
21
it is, saved me on a few rush panel jobs.
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AntAnnihilator👑 Legend2mo
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SharkBite for plumbing but for software? nah, ServiceTitan ain't it.
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HueHustler3⭐ Expert2mo
29
we get the frustration, been venting about this in r/electricians.
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PestPatrolPete2👑 Legend2mo
74
saw that thread, same issues.
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RollerRanger⭐ Expert2mo
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controversial: their fleet module is fine if you hack it with custom fields.
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PestPatrol5⭐ Expert2mo
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doubt it, still buggy for me.
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DuctDoctor7⭐ Expert2mo
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frustrated with integration to my Milwaukee charger logs in the van.
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TarPaperTitan2⭐ Expert2mo
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ServiceTitan treats fleets like an afterthought, rage.
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FrameItRight⭐ Expert2mo
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totally, we're the backbone but get no respect.
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FixItFelix4⭐ Expert2mo
49
commiseration, minnesota cold makes any software fail worse.
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WeedWhackerWill👑 Legend1mo
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watched Electrician U video on efficient routing, makes me question ST even more.
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DovetailDave🏆 Master1mo
36
dustin's tips are gold, try applying them manually.
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LawnLad4⭐ Expert1mo
37
frustrated, had to fire an apprentice who couldn't navigate their routes.
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AmpedUp4⭐ Expert1mo
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we're all pissed at how it handles multi-truck coordination for big jobs.
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BugBusterBob🏆 Master1mo
91
haha, my van's GPS once sent me to a farm with angry llamas.
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ColorChaos2⭐ Expert1mo
24
that's hilarious, but yeah, dangerous too.
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FlushFreak2🏆 Master1mo
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what's your go-to alternative for electrical fleet tracking?
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PickPro⭐ Expert1mo
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ServiceTitan's pricing for fleet is highway robbery.
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DoorDoc⭐ Expert1mo
30
yep, especially for 240V service calls.
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CoolantKing⭐ Expert1mo
74
funny how it works great in demos but fails on real wire pulls.
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BugBlaster3⭐ Expert1mo
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proud i built my own spreadsheet for van routes, beats ST.
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HammerTimeHank2🏆 Master1mo
44
smart move, saved me headaches.
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SparkJockey🏆 Master1mo
36
we're getting screwed by these monopolies in trade software.
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SprayAndPray⭐ Expert1mo
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we're all in this fight against bad fleet tools.
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NailGunNinja9🏆 Master1mo
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unite the sparks!
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BrushStrokeBoss2⭐ Expert1mo
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ServiceTitan integration with Home Depot orders is spotty at best.
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GarageGuruGary2⭐ Expert1mo
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frustrating when you need romex ASAP.
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ChillMaster3👑 Legend28d
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i get the rage, same with my two-truck setup.
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JointJuggler⭐ Expert27d
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don't rely on it for emergency breaker trips, use paper backups.
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GeneralFixIt👑 Legend25d
40
good warning, saved my ass once.
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HammerHead⭐ Expert24d
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frustrated, their updates always coincide with my busiest weeks.
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PaintSplatPro⭐ Expert22d
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we're all dealing with this corporate greed.
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GeneralFixIt2🏆 Master20d
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yep, time to boycott.
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NotAnElectrician17👑 Legend18d
70
haha, at least the glitches make for epic fail videos.
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AntAnnihilator4⭐ Expert16d
33
ServiceTitan ain't worth the hassle for small electrical fleets.
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HammerTimeHank⭐ Expert14d
25
controversial but true.
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LeakLocator3⭐ Expert12d
21
we feel you on the minnesota struggles.
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CanvasCrusader👑 Legend11d
38
try Connecteam for better van comms.
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SolderSavant🏆 Master8d
29
it works well with my crew's Klein tools tracking.
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BugBusterJoe🏆 Master7d
42
watched a Mike Holt vid on efficiency, makes ST look bad.
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AntAnnihilator6⭐ Expert4d
21
frustrated doesn't cut it, it's rage-inducing.
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PipeLord4206👑 Legend3d
22
we're all fed up with fleet software that doesn't deliver.