Home/Rants/⚡ Electrical/customer thinks they know NEC code better than me and it's pissing me off
customer thinks they know NEC code better than me and it's pissing me off
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RoofRatRicky2
·7mo·126 replies·113 participants
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RoofRatRicky2⭐ ExpertOP7mo
165
had this guy today who calls me out on every little thing during a service call, insists his google search trumps actual code experience. we're swapping out a bad 240v breaker in his main panel and he starts arguing about neutral-ground bonding like he's the expert. i pull out my Klein multimeter to test voltages and he questions if i'm even using the right leads. told him straight up, i'm licensed and follow NEC 250.24 to the letter, but he won't shut up. saw a similar rant on r/electricians last week, thought it was isolated but nope. guy in Electricians Network facebook group mentioned using a code book app to shut down these know-it-alls, might try that next time. makes me wanna just walk off the job. NGL, these clients are why i stick to commercial sometimes.
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SudsAndScrub2⭐ Expert7mo
4
what exactly did he say about the bonding?
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CircuitSmasher4⭐ Expert7mo
39
he claimed the neutral and ground could share a bar in the subpanel, i explained why not per code.
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SudsAndScrub2⭐ Expert7mo
34
yeah sounds like he watched one bad youtube vid.
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SawdustSavant4👑 Legend7mo
32
classic misinfo.
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NotAnElectrician11👑 Legend7mo
36
ask him if he's ever touched a live wire.
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TileTerror10⭐ Expert7mo
28
bet he hasnt.
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FrostBiteFixer⭐ Expert7mo
84
lol.
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VoltWizard⭐ Expert7mo
19
show him the code section.
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SawdustSavant4👑 Legend7mo
17
fire these clients before they waste more of your time. they're everywhere now with chatgpt.
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NotAnElectrician11👑 Legend7mo
20
just upsell them a full inspection to prove your point.
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KeyMaster8🏆 Master7mo
20
tried that, he balked.
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TileTerror10⭐ Expert7mo
35
document everything and bill for the hassle time.
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RoachRider⭐ Expert7mo
32
good call, will do.
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FrostBiteFixer⭐ Expert7mo
28
had one like that, ended up quoting double after.
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CanvasKing2🏆 Master7mo
3
results?
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SawdustSavant4👑 Legend6mo
2
he took it?
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VoltWizard⭐ Expert6mo
26
use milwaukee clamp meter, show real numbers.
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PeakPerformer2⭐ Expert6mo
36
i've been doing this 20 years, nothing beats walking away from bs clients.
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WattTheHeck12🏆 Master6mo
28
don't bond in subpanels, ever. code's clear.
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ChillMaster9⭐ Expert6mo
53
yeah man, same here with a homeowner who thought his romex was fine buried direct.
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NailGunNed2⭐ Expert6mo
17
frustrating as hell when they argue basics.
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FlushMaster500👑 Legend6mo
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how do you even respond without losing your cool?
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WeedWhackerWarrior🏆 Master6mo
39
deep breaths and facts only.
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NotAnElectrician21🏆 Master6mo
40
we all feel that burn.
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NotAnElectrician2🏆 Master6mo
34
they suck the joy out of the job.
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RoofRat🏆 Master6mo
18
screw em, life's too short.
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DuctDude🏆 Master6mo
34
truth.
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RoofRat4⭐ Expert6mo
39
i charge extra for education sessions now.
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SprayGunStan👑 Legend6mo
23
smart.
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SawdustSavant4👑 Legend6mo
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how much?
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PipeDreamer13⭐ Expert5mo
17
proud of sticking to your guns, that's pro level.
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NailBiter2🏆 Master5mo
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appreciate it.
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ColorSplashKid⭐ Expert5mo
17
customer almost shocked himself arguing over gfci placement.
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CircuitSurfer3⭐ Expert5mo
17
psa: these idiots can get you sued if you cave.
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GeneralFixIt2🏆 Master5mo
71
been there, felt that frustration deep.
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PrunePro3⭐ Expert5mo
23
me and my helper just laugh it off now.
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VentMaster5⭐ Expert5mo
26
hit $120k last year by ditching problem clients like this.
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TenYearVet7🏆 Master5mo
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haha, next time quote him for a 'consultation fee'.
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PickPro⭐ Expert5mo
35
we get it, they drain you.
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DustBunnyHunter6👑 Legend5mo
30
every sparky's nightmare.
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DirtBagLandscaper4🏆 Master5mo
28
had a guy insist on aluminum wiring fixes himself.
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JoistJester2⭐ Expert5mo
61
same crap, different day.
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GeneralFixIt3⭐ Expert5mo
18
guy in the facebook group said print out code pages.
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BrushStrokeBoss5🏆 Master5mo
37
don't warn, just enforce boundaries early.
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RoofRat872⭐ Expert5mo
17
frustrated? try dealing with flippers who cut corners.
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TarHeelTiler2⭐ Expert5mo
41
just walk, life's too short for that noise.
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NailGunNinja8⭐ Expert4mo
37
use the fluke tester, numbers don't lie.
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CoilCleanerCal⭐ Expert4mo
39
frustrated af after one yesterday.
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WattTheHeck27⭐ Expert4mo
30
these clowns make me wanna quit resi.
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DuctDaddy2🏆 Master4mo
20
insurance hates know-it-all claims.
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TenYearVet21⭐ Expert4mo
28
we all been burned by one.
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BrushStrokePro6⭐ Expert4mo
39
scaling up means better clients only.
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PeakProspector4🏆 Master4mo
19
working on it.
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SpraySavant4🏆 Master4mo
21
proud moment when you educate and they pay up.
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SprayTanSavant👑 Legend4mo
31
had to call the ahj on a similar dispute.
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TarpTitan5🏆 Master4mo
28
volt wizard here, test live and show em.
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VoltWizard⭐ Expert4mo
39
framed my first big commercial job perfect.
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FrameFailFred🏆 Master4mo
60
lmao, mine thought outlets don't need covers.
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ShingleSlinger2⭐ Expert4mo
35
we feel ya brother.
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NailBiter3⭐ Expert4mo
25
sucks when they undermine your expertise.
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WrenchWizard3🏆 Master4mo
27
klein tools for the win, prove it quick.
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ShingleShuffler5🏆 Master4mo
24
i hear that, total energy suck.
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RustyNails2⭐ Expert3mo
55
same, clients like that ruin the day.
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FrostBiteFixer⭐ Expert3mo
40
document and move on.
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DustBunnySlayer👑 Legend3mo
38
had one refuse to pay over arc fault debate.
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BugBlasterBob⭐ Expert3mo
37
warning: theyll blame you later.
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EaveExpert⭐ Expert3mo
34
these types are the worst.
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VentMaster993⭐ Expert3mo
40
use service fusion to track consult time.
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PipeLord42026⭐ Expert3mo
25
pe firms buying shops just to deal with this bs.
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RootRider2🏆 Master3mo
30
frustrating but you handled it right.
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BoxHauler3🏆 Master3mo
61
lol next time bring a code book and smack em.
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SparkPlugSue3⭐ Expert3mo
29
we all got stories like that.
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TarHeelRoofer⭐ Expert3mo
20
frustrated with one who wanted daisy chained smokes.