Dealing with a nightmare client on a 240V dryer install today

V3286

·1mo·3 replies·4 participants

V3286🔧 ApprenticeOP1mo

started the day with a service call for a new 240V outlet on a whirlpool dryer, figured it'd be a quick 14/2 romex run through the attic. customer kept changing her mind mid-job, first wanted it lowset then high, now complaining about the $450 flat rate even though i explained the nec 210.21 requirements. been in the chicago area my whole career and this is peak difficult client bs, had to bite my tongue to not tell her off. by noon im sweating through old insulation, shes hovering asking if milwaukee drill bits are code approved lol. wrapped it by 3 but shes already texting about a discount. tips for handling these types without losing your cool? saw a similar rant in electricians network facebook group last week. watched that electrican u video on customer communication too, but damn.

HammerTimeVet2⚒️ Journeyman1mo

those entitled homeowners who think they're electricians and hover the whole damn time are the WORST, makes me wanna charge em double just for the headache.

ShingleShark4⚒️ Journeyman1mo

man, those indecisive clients make me wanna pull my hair out too, been sweating through attic jobs just like that. chicago winters got nothing on their bs.

TarpTitan3⚒️ Journeyman1mo

next time, lay out a flat rate sheet with all the change order fees right up front, like $75 for each height adjustment, keeps 'em from waffling mid-job. i've started using housecall pro to snap pics of the progress and text 'em updates, cuts down on the hovering bs. if she's still pushing for a discount, remind her about the nec 210.52 placement rules you followed and offer a quick walkthrough instead. works alot better than arguing.