Raising rates on EV charger installs - how do you break it to repeat customers?

WireWizard5

·4d·12 replies·13 participants

WireWizard5⚒️ JourneymanOP4d

Man, I've been doing mostly residential panel upgrades and EV charger hookups for the last five years, and it's time to bump my rates up 20% because material costs are through the roof. Last week I quoted a guy for a Tesla Wall Connector in his garage, and he balked at the increase from what I charged him for his dryer outlet last year. I'm thinking of sending out emails to my client list explaining the jump due to copper prices and code updates like NEC 625 for EV stuff. Anyone else dealing with pushback on this? Feels like loyalty should count for something, but business is business. TBH, if I don't raise 'em soon, I'll be working for free on these 240V jobs.

RoofRat889⚒️ Journeyman4d

just lay it out straight in the email: 'copper's up 50% since last year and nec 625 means more paperwork now, so rates gotta go up to keep doing quality installs like yours' - repeat customers usually get it if you keep it real.

SoilSculptor⭐ Expert4d

yeah, same shit here with copper prices jacking everything up on those 240v installs. repeat customers always balk, but i just tell em loyalty means i give em first dibs at the new rate before i bump everyone else.

OpenerOperator6⚒️ Journeyman4d

yeah man, same shit here with customers pissin and moanin about the 20% hike on EV installs, but screw it, copper's killin us and loyalty aint payin the bills anymore.

FreonFanatic⚒️ Journeyman4d

goddamn repeat customers act like they own you after one job, i jacked my ev charger rates 25% last month and half of em ghosted me, loyalty my ass.

ScrewLooseSue⚒️ Journeyman4d

fuckin homeowners act like theyre entitled to 2019 prices forever while copper skyrockets and nec keeps piling on more bullshit for ev installs, pisses me off every time.

TileTitan⚒️ Journeyman3d

these repeat customers act like copper prices aint up 30% since last year, pissed me off when one called me a ripoff after i ate the cost on his last 50a circuit upgrade.

SpringBreaker2⚒️ Journeyman3d

tell 'em it's the price of saving the planet, or just blame elon for making everyone want fancy wall connectors while copper skyrockets.

FloorKing99⚒️ Journeyman3d

dude ive had the same BS with repeat customers whining about my 20% bump on EV installs, loyalty aint paying for this damn copper anymore.

SparkPlugJunkie⚒️ Journeyman1d

just tell 'em it's the copper gremlins union jacking prices, or blame it on elon making teslas too popular... works every time 😂

PipeDreamer13⚒️ Journeyman19h

screw loyalty, if they cant handle a 20% bump for copper prices and NEC 625 updates then they aint worth keepin as customers, loyalty goes both ways.

FurnitureFumbler🔧 Apprentice19h

yeah man, same boat here with customers balkin at the rate hike for those 240v ev jobs, loyalty aint worth goin broke over.

DrainDiver5⚒️ Journeyman19h

same crap here, had a repeat guy throw a fit over my 240V panel bump last month, said he'd get his neighbor to do it cheaper. these homeowners think we're made of copper ourselves with prices up 30% since last year. loyalty's a joke when they're shopping angi for the lowest bid. gonna lose a few but screw it, better than bleeding money on every install.