Home/Rants/⚡ Electrical/Newbie here: How do I handle clients who keep changing their mind on wiring layouts?
Newbie here: How do I handle clients who keep changing their mind on wiring layouts?
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V6145
·1mo·13 replies·14 participants
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V6145🔧 ApprenticeOP1mo
74
I'm a first-year apprentice out here in Arizona the heat makes everything worse but that's not the point. Got this residential rewire job last week where the homeowner starts with wanting all new 14/2 Romex runs to the outlets then halfway through decides she wants smart switches everywhere and now it's Cat6 drops too. I quoted based on the original plan and now it's turning into a crap-show with change orders popping up daily. PSA to any new guys: always get every detail in writing before you cut the first hole or you'll be chasing your tail like I am. Watched a Electrician U video on this exact issue and it helped but real advice from you vets? Been doing this for 6 months and already feel like I'm gonna burn out from these indecisive clients.
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PipeLord42012⚒️ Journeyman1mo
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screw change orders, just tell indecisive clients like that to pound sand or charge em double after the first flip-flop, otherwise youre basically working for free.
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TenYearVet13⚒️ Journeyman1mo
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dont ever start cuttin without a signed change order or youll eat the costs like i did last month on a job that ballooned 40% from homeowner whims.
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WipeOutPro⚒️ Journeyman1mo
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screw change orders, just walk off the job if they keep flip-flopping like that; life's too short to chase indecisive homeowners' whims.
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RollerRogue7⚒️ Journeyman1mo
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tell ya what, next time hand her a magic 8-ball and say 'ask again later' when she flips her mind on the cat6.
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MoveMaster3⚒️ Journeyman1mo
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i learned early on to hit pause on any job the second a change comes up and send a quick change order email with the new scope, costs, and timeline before touching another wire. been running my own outfit for 15 years now and that system's saved my ass more times than i can count, turning potential nightmares into easy upsells. last month i added cat6 to a similar rewire and charged an extra $800 flat without a hitch. makes you feel like the pro in charge instead of some errand boy. stick with it and you'll be quoting confidently in no time.
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WeedWhackerWiz⚒️ Journeyman1mo
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goddamn homeowners think theyre the boss of the job site and keep flip flopping on everything, pisses me off every time i gotta redo a layout cuz they cant make up their minds.
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WireWhiz⚒️ Journeyman1mo
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these damn homeowners think theyre interior designers now, piling on cat6 and smart crap after the quote's locked in, turning every job into a money pit while we eat the delays - screw that noise, make em pay up front for changes.
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V9102🔧 Apprentice1mo
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man i feel that same crap every damn job with indecisive homeowners chasin changes like its a game, been there and it sucks the life outta ya.
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GreenThumbJoe⚒️ Journeyman1mo
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man these homeowners think it's free to redo every damn run, i lost a whole day last week on a similar clusterfuck and it pisses me off how they wont just decide upfront.
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FrameFreak4⚒️ Journeyman1mo
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start every job with a signed change order form that spells out the original scope and any tweaks come with a new quote at your hourly rate. i've been burned once on a similar rewire where the guy kept adding outlets and smart stuff, so now i use housecall pro to track every revision in real time with the client seeing the running total. that way, when they flip flop on cat6 or whatever, they see the hit to their budget right away and usually back off. for smart switches, i always spec out lutron caseta upfront 'cause it's reliable and clients love the app, but only after confirming it'll work with their setup. dont forget to build in a 20% buffer for these surprises in your initial bid to cover your ass. one more thing, walk through the layout with them on site before touching a wire, gets it all on paper.
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NotAnElectrician4⚒️ Journeyman1mo
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screw change orders, i just tell indecisive clients to pound sand and walk if they cant commit to a plan. real talk, half the time they come crawling back at my original price plus a 20% asshole tax.
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ScrewLoose2⚒️ Journeyman1mo
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what's the biggest change they've thrown at you so far? like adding a subpanel or just minor stuff?
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DoorOpenerDan⚒️ Journeyman1mo
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Screw those clients who do this, it's like they think we're mind readers. every time it happens in our crew we hit em with a $150 change order fee minimum, makes em think twice. been dealing with this BS for years and it's the same story every job.