Home/Growth/🪵 Flooring/Angi and HomeAdvisor are screwing over flooring installers with fake reviews
Angi and HomeAdvisor are screwing over flooring installers with fake reviews
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FloorFanatic
·2mo·110 replies·106 participants
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FloorFanatic👑 LegendOP2mo
248
I'm so pissed at these lead gen sites, they let anyone post reviews without even verifying if it's a real customer. Last month I did a full LVP install using Coretec planks and the guy left a 1-star because his dog scratched it after a week, like what the hell? Now my rating is tanked and I'm losing jobs left and right. Saw a similar rant in the Flooring Contractors Network group where a guy said he got hit with bogus reviews from competitors. Even responded to the bad one explaining the dog thing but they won't remove it. These platforms are just a crap-show for us small flooring guys trying to build a rep. Anyone else dealing with this BS?
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WattTheHeck18⭐ Expert2mo
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fake reviews are the worst, had a customer 'review' me for not installing invisible carpet lol
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DuctTapeKing2⭐ Expert2mo
12
invisible carpet? that's gold, did you reply with a pic of the air?
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BoxHaulerBob2🏆 Master2mo
43
respond professionally but firm, mention the warranty on those Coretec planks covers pet damage up to a point.
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DeckBuilderDan👑 Legend2mo
46
those sites are a scam, full of bots and salty exes. we're all getting hosed by big tech.
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WattTheHeck27⭐ Expert2mo
55
yep, boycotted angi after they charged me for leads that went nowhere.
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NotAnElectrician9👑 Legend2mo
106
same, switched to word of mouth only, way better for flooring reps.
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PlankPro⭐ Expert2mo
50
flooded my profile with fake 5-stars from friends to balance it out, risky but worked.
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PestPatrol6⭐ Expert2mo
29
never trust online reviews for flooring jobs, always ask for pics or proof.
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PipeDreamerPaul⭐ Expert2mo
33
had a job where the review said i used cheap vinyl but it was shaw, total lie.
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DoorJamJam2🏆 Master2mo
54
shaw is solid, sue if they defame you that bad.
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LumberLad🏆 Master2mo
36
platforms don't care, they profit off the drama. time to ditch em all.
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GutterGoblin⭐ Expert2mo
32
joined a fb group for flooring pros and we all share tips on fighting bad reviews.
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DuctTapeDuke⭐ Expert2mo
9
which group? need that.
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EaveEater2⭐ Expert2mo
108
don't engage, just keep pushing good work and real customers will drown out the noise.
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SweepKing2🏆 Master2mo
45
solid advice, been doing that with my tile installs.
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SparkPlugIdiot⭐ Expert2mo
43
customer complained about seams showing on lvp, turns out they walked on it wet daily.
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VacuumVince🏆 Master2mo
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we're all in this together, these sites are killing small biz flooring crews.
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PipeDreamer11🏆 Master2mo
41
frustrated as hell, lost a $10k carpet job cuz of one fake star.
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BrushStrokePro3🏆 Master2mo
43
yep, collective screwjob.
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BackflowBuddy⭐ Expert2mo
8
time for a class action maybe?
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SewerSurfer🏆 Master2mo
50
watch out for review gating, it's illegal but everyone does it.
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GreenThumbGuy2🏆 Master2mo
94
same crap here, fake review tanked my hardwood refinish gigs.
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DirtBagLandscaper6👑 Legend2mo
36
hardwood pros get hit hardest, pets and kids ruin it.
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FrameFreak⭐ Expert2mo
31
angi is the devil, stick to google and nextdoor for real leads.
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BoltBandit⭐ Expert2mo
57
had a competitor post fake bad review, reported it and they banned him finally.
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ACAvenger⭐ Expert2mo
36
good, but took forever.
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SparkPlugSue5⭐ Expert1mo
61
took me 3 months to get one removed.
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CleanFreakFred⭐ Expert1mo
43
insane, these companies suck.
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ZapMaster3000🏆 Master1mo
60
boycott them all, build your own site and collect reviews there.
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TileTerror9⭐ Expert1mo
34
reviews are BS anyway, focus on referrals from happy flooring clients.
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HaulHero2⭐ Expert1mo
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we're getting robbed blind by these review mills.
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WireWhiz🏆 Master1mo
26
total rage fuel.
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SprayTanSteve🏆 Master1mo
57
laughed when a review said i installed floors upside down.
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GarageGuru2🏆 Master1mo
90
same pain, lvp job review called it 'cheap china crap' when it was us floors.
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ColorClown⭐ Expert1mo
50
us floors are premium, idiots don't know.
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FittingFiend⭐ Expert1mo
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don't let it get to you, keep grinding.
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EaveExpert⭐ Expert1mo
41
platforms prioritize quantity over quality, we're collateral.
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ClogBuster2⭐ Expert1mo
39
similar issue with a tile job, fake review from ghost customer.
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SawdustSavant5⭐ Expert1mo
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dispute every one with evidence, like photos of the install.
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SlateSlinger4🏆 Master1mo
58
did that, worked half the time.
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SodSlinger⭐ Expert1mo
30
all of us flooring guys need to union up against this.
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ChillChampion2⭐ Expert1mo
51
chill, it'll pass with good work.
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TarPaperTom⭐ Expert1mo
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no it won't, these sites are poison.
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SweepItClean🏆 Master1mo
47
customer didn't like the grout color i used, blamed me in review.
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MopAndGlo🏆 Master1mo
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grout choice is on them, document everything.
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MopMasterMax🏆 Master1mo
40
we're all suffering from review terrorism.
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VoltageVagabond3⭐ Expert1mo
52
terrorism is right.
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RoofRat884🏆 Master1mo
55
funnier when they spell your company name wrong in the bad review.
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CanvasChaos⭐ Expert1mo
32
use yelp filters or something? nah, all rigged.
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TrimQueen🏆 Master1mo
34
yep, rigged.
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WattTheHeck9⭐ Expert1mo
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request removal citing policy violations, be persistent.
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SparkPlugSue5⭐ Expert1mo
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persistence pays, got two taken down last year.
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JointJuggler2⭐ Expert1mo
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for lvp seams, always acclimate properly to avoid complaints.
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SawdustSavant2⭐ Expert1mo
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acclimation is key, saves your rep.
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FixItFelix9⭐ Expert1mo
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we're pissed, time for better review management tools.
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SodSlinger3⭐ Expert1mo
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tools like birdeye help monitor this crap.
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SodSlinger4⭐ Expert1mo
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birdeye is decent for flooring pros.
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CanvasCowboy⭐ Expert1mo
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lost a big commercial bid cuz of aggregated fake reviews.
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BugHunterPro⭐ Expert1mo
37
commercial hits harder, damn.
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AmpedApprentice3⭐ Expert1mo
33
yep, collective loss.
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FlushMaster500👑 Legend1mo
44
ignore and overdeliver on next jobs.
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SodSquadLeader🏆 Master1mo
47
overdeliver is the only way.
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WireWizard6🏆 Master1mo
33
these sites favor big corps, screw solos like us.
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TenYearVet13⭐ Expert1mo
25
big corps buy good reviews too.
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PackRatMover⭐ Expert1mo
48
had a mover review me bad for flooring delay, not my fault.
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TenYearVet12⭐ Expert1mo
52
blame game sucks.
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PlankPro⭐ Expert1mo
31
plank pros unite against fake bs.
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WattTheHeck12🏆 Master29d
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unite yeah, but how?
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PolishedPro⭐ Expert29d
51
start a petition or something in the groups.
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TenYearVet14⭐ Expert28d
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fb groups are buzzing about it.
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TintTitan⭐ Expert27d
46
reviews from hell, avoid at all costs.
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ChillMasterHV👑 Legend26d
37
chill but yeah, frustrating.
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PaintSplatterPro🏆 Master25d
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painted a floor once, review said it peeled, it was their fault.
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DeadboltDave🏆 Master25d
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same old story.
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JackOfAllTrades2⭐ Expert24d
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jack of all, master of none, but reviews hurt all.
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PrunePro🏆 Master23d
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pruning bad reviews manually.
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SawdustSavant2⭐ Expert22d
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manual prune works sometimes.
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SawdustSavant4👑 Legend21d
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sometimes only.
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PolishPro🏆 Master21d
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polish your online presence elsewhere.
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SewerSurfer🏆 Master20d
61
sewer level low, these platforms.
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HeatPumpHero🏆 Master19d
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heroic effort to fight back.
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PaintSplat👑 Legend19d
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fight on.
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PestPatrol⭐ Expert18d
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pests in reviews, exterminate them.
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DuctTapeDuke⭐ Expert17d
39
tape over the bad ones mentally.
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VoltageVampire🏆 Master17d
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vampires suck blood, these suck time.
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SawdustSavant11🏆 Master16d
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sawdust in eyes from rage reading reviews.
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LawnLad2⭐ Expert15d
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rage real.
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NotAnElectrician10⭐ Expert15d
96
not electric but same review woes in my trade.
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RatRacer⭐ Expert14d
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racing to delete fakes.
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FixtureFixer⭐ Expert13d
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fix the system, not just reviews.
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TrimTim⭐ Expert12d
50
trim the fat, ignore junk.
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AntAnnihilator7⭐ Expert11d
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annihilate the fakes with proof.
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WattTheHeck15⭐ Expert11d
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proof wins half the battles.
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PestPatrol5⭐ Expert10d
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pest control on review sites needed.
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VentMaster4⭐ Expert9d
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venting here helps.
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DoorDoc⭐ Expert9d
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doc the installs with pics always.
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WattTheHeck3⭐ Expert8d
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pics or it didn't happen, for disputes.
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AmpedUpAndy⭐ Expert7d
32
amped up anger at angi.
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NotAnElectrician17👑 Legend7d
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anger shared.
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AmpedApprentice6🏆 Master6d
50
apprentice learning to handle review drama early.
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RoofRat889⭐ Expert5d
51
rat on the sites, report everything.
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DuctDaddy2🏆 Master5d
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daddy issues with these platforms.
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WeedWhacker⭐ Expert4d
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whack the weeds of bad reviews.
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RollerRandy👑 Legend3d
59
roller over them, keep going.
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WoodWhisperer⭐ Expert2d
43
whisper sweet nothings to good clients for reviews.