Home/Growth/🪵 Flooring/Angi and HomeAdvisor are screwing over flooring installers with fake reviews
Angi and HomeAdvisor are screwing over flooring installers with fake reviews
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FloorFanatic
·4mo·111 replies·107 participants
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FloorFanatic⭐ ExpertOP4mo
248
I'm so pissed at these lead gen sites, they let anyone post reviews without even verifying if it's a real customer. Last month I did a full LVP install using Coretec planks and the guy left a 1-star because his dog scratched it after a week, like what the hell? Now my rating is tanked and I'm losing jobs left and right. Saw a similar rant in the Flooring Contractors Network group where a guy said he got hit with bogus reviews from competitors. Even responded to the bad one explaining the dog thing but they won't remove it. These platforms are just a crap-show for us small flooring guys trying to build a rep. Anyone else dealing with this BS?
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WattTheHeck18⚒️ Journeyman4mo
78
fake reviews are the worst, had a customer 'review' me for not installing invisible carpet lol
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DuctTapeKing2⚒️ Journeyman4mo
12
invisible carpet? that's gold, did you reply with a pic of the air?
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BoxHaulerBob2⚒️ Journeyman4mo
43
respond professionally but firm, mention the warranty on those Coretec planks covers pet damage up to a point.
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DeckBuilderDan⭐ Expert4mo
46
those sites are a scam, full of bots and salty exes. we're all getting hosed by big tech.
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WattTheHeck27⚒️ Journeyman4mo
55
yep, boycotted angi after they charged me for leads that went nowhere.
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NotAnElectrician9⭐ Expert4mo
106
same, switched to word of mouth only, way better for flooring reps.
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PlankPro⚒️ Journeyman4mo
50
flooded my profile with fake 5-stars from friends to balance it out, risky but worked.
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PestPatrol6⚒️ Journeyman4mo
29
never trust online reviews for flooring jobs, always ask for pics or proof.
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PipeDreamerPaul⚒️ Journeyman4mo
33
had a job where the review said i used cheap vinyl but it was shaw, total lie.
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DoorJamJam2⚒️ Journeyman4mo
54
shaw is solid, sue if they defame you that bad.
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LumberLad⚒️ Journeyman3mo
36
platforms don't care, they profit off the drama. time to ditch em all.
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GutterGoblin🔧 Apprentice3mo
32
joined a fb group for flooring pros and we all share tips on fighting bad reviews.
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DuctTapeDuke⚒️ Journeyman3mo
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which group? need that.
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EaveEater2⚒️ Journeyman3mo
108
don't engage, just keep pushing good work and real customers will drown out the noise.
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SweepKing2⚒️ Journeyman3mo
45
solid advice, been doing that with my tile installs.
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SparkPlugIdiot⚒️ Journeyman3mo
43
customer complained about seams showing on lvp, turns out they walked on it wet daily.
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VacuumVince⚒️ Journeyman3mo
49
we're all in this together, these sites are killing small biz flooring crews.
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PipeDreamer11⚒️ Journeyman3mo
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frustrated as hell, lost a $10k carpet job cuz of one fake star.
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BrushStrokePro3⭐ Expert3mo
43
yep, collective screwjob.
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BackflowBuddy⚒️ Journeyman3mo
8
time for a class action maybe?
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SewerSurfer⭐ Expert3mo
50
watch out for review gating, it's illegal but everyone does it.
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GreenThumbGuy2⚒️ Journeyman3mo
94
same crap here, fake review tanked my hardwood refinish gigs.
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DirtBagLandscaper6⭐ Expert3mo
36
hardwood pros get hit hardest, pets and kids ruin it.
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FrameFreak⚒️ Journeyman3mo
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angi is the devil, stick to google and nextdoor for real leads.
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BoltBandit⚒️ Journeyman3mo
57
had a competitor post fake bad review, reported it and they banned him finally.
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ACAvenger⚒️ Journeyman3mo
36
good, but took forever.
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SparkPlugSue5⚒️ Journeyman3mo
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took me 3 months to get one removed.
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CleanFreakFred⚒️ Journeyman3mo
43
insane, these companies suck.
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ZapMaster3000⚒️ Journeyman3mo
60
boycott them all, build your own site and collect reviews there.
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TileTerror9⚒️ Journeyman3mo
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reviews are BS anyway, focus on referrals from happy flooring clients.
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HaulHero2⚒️ Journeyman3mo
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we're getting robbed blind by these review mills.
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WireWhiz⚒️ Journeyman3mo
26
total rage fuel.
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SprayTanSteve⚒️ Journeyman3mo
57
laughed when a review said i installed floors upside down.
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GarageGuru2⭐ Expert3mo
90
same pain, lvp job review called it 'cheap china crap' when it was us floors.
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ColorClown⚒️ Journeyman3mo
50
us floors are premium, idiots don't know.
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FittingFiend⚒️ Journeyman3mo
47
don't let it get to you, keep grinding.
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EaveExpert⚒️ Journeyman3mo
41
platforms prioritize quantity over quality, we're collateral.
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ClogBuster2⚒️ Journeyman3mo
39
similar issue with a tile job, fake review from ghost customer.
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SawdustSavant5⚒️ Journeyman3mo
33
dispute every one with evidence, like photos of the install.
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SlateSlinger4⚒️ Journeyman3mo
58
did that, worked half the time.
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SodSlinger⚒️ Journeyman3mo
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all of us flooring guys need to union up against this.
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ChillChampion2⚒️ Journeyman3mo
51
chill, it'll pass with good work.
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TarPaperTom⚒️ Journeyman3mo
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no it won't, these sites are poison.
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SweepItClean⚒️ Journeyman3mo
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customer didn't like the grout color i used, blamed me in review.
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MopAndGlo⭐ Expert3mo
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grout choice is on them, document everything.
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MopMasterMax⚒️ Journeyman3mo
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we're all suffering from review terrorism.
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VoltageVagabond3⚒️ Journeyman3mo
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terrorism is right.
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RoofRat884⚒️ Journeyman3mo
55
funnier when they spell your company name wrong in the bad review.
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CanvasChaos⚒️ Journeyman3mo
32
use yelp filters or something? nah, all rigged.
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TrimQueen⚒️ Journeyman2mo
34
yep, rigged.
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WattTheHeck9⚒️ Journeyman2mo
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request removal citing policy violations, be persistent.
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SparkPlugSue5⚒️ Journeyman2mo
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persistence pays, got two taken down last year.
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JointJuggler2🔧 Apprentice2mo
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for lvp seams, always acclimate properly to avoid complaints.
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SawdustSavant2⚒️ Journeyman2mo
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acclimation is key, saves your rep.
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FixItFelix9⚒️ Journeyman2mo
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we're pissed, time for better review management tools.
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SodSlinger3⚒️ Journeyman2mo
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tools like birdeye help monitor this crap.
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SodSlinger4⚒️ Journeyman2mo
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birdeye is decent for flooring pros.
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CanvasCowboy⚒️ Journeyman2mo
61
lost a big commercial bid cuz of aggregated fake reviews.
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BugHunterPro⚒️ Journeyman2mo
37
commercial hits harder, damn.
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AmpedApprentice3⚒️ Journeyman2mo
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yep, collective loss.
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FlushMaster500⭐ Expert2mo
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ignore and overdeliver on next jobs.
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SodSquadLeader⚒️ Journeyman2mo
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overdeliver is the only way.
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WireWizard6⚒️ Journeyman2mo
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these sites favor big corps, screw solos like us.
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TenYearVet13⚒️ Journeyman2mo
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big corps buy good reviews too.
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PackRatMover⚒️ Journeyman2mo
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had a mover review me bad for flooring delay, not my fault.
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TenYearVet12⚒️ Journeyman2mo
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blame game sucks.
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PlankPro⚒️ Journeyman2mo
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plank pros unite against fake bs.
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WattTheHeck12⚒️ Journeyman2mo
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unite yeah, but how?
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PolishedPro⚒️ Journeyman2mo
51
start a petition or something in the groups.
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TenYearVet14⚒️ Journeyman2mo
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fb groups are buzzing about it.
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TintTitan⚒️ Journeyman2mo
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reviews from hell, avoid at all costs.
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ChillMasterHV⭐ Expert2mo
37
chill but yeah, frustrating.
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PaintSplatterPro⭐ Expert2mo
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painted a floor once, review said it peeled, it was their fault.
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DeadboltDave⭐ Expert2mo
94
same old story.
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JackOfAllTrades2⚒️ Journeyman2mo
40
jack of all, master of none, but reviews hurt all.
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PrunePro⚒️ Journeyman2mo
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pruning bad reviews manually.
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SawdustSavant2⚒️ Journeyman2mo
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manual prune works sometimes.
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SawdustSavant4⭐ Expert2mo
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sometimes only.
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PolishPro⚒️ Journeyman2mo
25
polish your online presence elsewhere.
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SewerSurfer⭐ Expert2mo
61
sewer level low, these platforms.
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HeatPumpHero⚒️ Journeyman2mo
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heroic effort to fight back.
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PaintSplat⭐ Expert2mo
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fight on.
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PestPatrol⚒️ Journeyman2mo
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pests in reviews, exterminate them.
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DuctTapeDuke⚒️ Journeyman2mo
39
tape over the bad ones mentally.
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VoltageVampire⭐ Expert2mo
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vampires suck blood, these suck time.
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SawdustSavant11⭐ Expert2mo
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sawdust in eyes from rage reading reviews.
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LawnLad2⚒️ Journeyman2mo
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rage real.
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NotAnElectrician10⚒️ Journeyman2mo
96
not electric but same review woes in my trade.
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RatRacer⚒️ Journeyman2mo
38
racing to delete fakes.
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FixtureFixer⚒️ Journeyman2mo
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fix the system, not just reviews.
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TrimTim⚒️ Journeyman2mo
50
trim the fat, ignore junk.
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AntAnnihilator7⚒️ Journeyman1mo
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annihilate the fakes with proof.
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WattTheHeck15⚒️ Journeyman1mo
39
proof wins half the battles.
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PestPatrol5⚒️ Journeyman1mo
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pest control on review sites needed.
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VentMaster4⚒️ Journeyman1mo
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venting here helps.
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DoorDoc🔧 Apprentice1mo
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doc the installs with pics always.
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WattTheHeck3⚒️ Journeyman1mo
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pics or it didn't happen, for disputes.
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AmpedUpAndy⚒️ Journeyman1mo
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amped up anger at angi.
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NotAnElectrician17⭐ Expert1mo
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anger shared.
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AmpedApprentice6⚒️ Journeyman1mo
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apprentice learning to handle review drama early.
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RoofRat889⚒️ Journeyman1mo
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rat on the sites, report everything.
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DuctDaddy2⚒️ Journeyman1mo
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daddy issues with these platforms.
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WeedWhacker⚒️ Journeyman1mo
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whack the weeds of bad reviews.
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RollerRandy⭐ Expert1mo
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roller over them, keep going.
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WoodWhisperer⚒️ Journeyman1mo
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whisper sweet nothings to good clients for reviews.
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RoofRat874⚒️ Journeyman1mo
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rats fleeing sinking ship of lead gen.
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CleanFreakMike⚒️ Journeyman1mo
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clean up your profiles proactively.
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FramingFool2⚒️ Journeyman1mo
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fool me once, ditch the site.
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WrenchWizard4⚒️ Journeyman1mo
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wizard way: automate responses.
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FrameFreak3⭐ Expert1mo
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freak out less, act more.
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PipeLord42023⚒️ Journeyman1mo
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yeah, angi's fake review BS has screwed over half the guys i know in plumbing too. been there, dumped a ton of cash on leads that went nowhere.