customer threw a fit over $4500 Coretec LVP install

had a client today who signed off on the quote for Coretec luxury vinyl plank but when i showed up to start the job she starts bitching about the price being too high now that it's time to pay. i quoted her $4500 for 1200 sq ft including underlayment and trim and she wants me to knock off half because her husband 'didn't realize'. what a load of crap, these cheapskates always do this.

Walk away and let her find a hack on Craigslist to botch it.

Man that sucks, same thing happened to me with a carpet job last month.

These clients make me wanna quit the flooring game altogether.

quote higher next time to cover the BS factor.

I've dealt with three like this in the last year alone.

did she at least pay the deposit?

screw em, i now require 50% upfront on LVP jobs over 1000 sq ft.

Proud to say I haven't had one complain in 5 years, all my clients love the Coretec finish.

Homeowners these days watch one YouTube vid and think they know better than pros.

This is why I stick to commercial gigs, less drama.

yep, residential clients are the worst for this crap

i feel your pain, had a guy try to haggle mid-install on hardwood refinish.

Document everything in writing from the start, saves headaches later.

clients like that deserve the cheap big box store install.

Yeah, the collective rage against these bargain hunters is real in the trades.

What brand underlayment did you spec? Sometimes switching to cheaper floats the price.

I upsell them on warranties to justify the cost, works every time.

SharkBite style clients in flooring, always pushing for shortcuts.

FML, just lost a $3k tile job to the same nonsense yesterday.

Hang in there, the good ones make up for the pains.

These entitled folks ruin it for everyone, time to raise rates across the board.

How do you handle the walk away? Just leave tools there?

Same boat, client backed out on payment for Mohawk carpet, small claims next.

it's infuriating how they sign then flip, makes me sick.

Use photos of the signed quote in your defense if it goes legal.

Document, document, document. Had to do it once and won easy.

Controversial take: Sometimes eating the loss builds referral business long term.

Nah, these types never refer anyway, just bill em and move on.