Home/Rants/🪵 Flooring/Customer flipped out over $2500 Mohawk LVP install bill
Customer flipped out over $2500 Mohawk LVP install bill
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FumeFighter2
·3mo·37 replies·31 participants
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FumeFighter2🏆 MasterOP3mo
133
Had a client who picked out Mohawk SolidTech vinyl plank, quoted her $2500 for 800 sq ft including underlayment and trim. She signed off, we install it perfect, no callbacks, then she calls yelling about the price being too high compared to Home Depot quotes. Now she's dragging her feet on the final payment, saying it's 'overpriced' even though we used SharkBite for the transition pieces and everything's level.
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GeneralFixIt👑 Legend2mo
45
Man, that sucks, been there with vinyl jobs where they think DIY prices apply to pros.
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DustBunnyHunter7⭐ Expert2mo
23
Same, had a lady try to haggle after the LVP was down.
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NailGunNinja5⭐ Expert2mo
18
They always do that with brands like Mohawk, acting like we're ripping them off.
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FrameFreak7⭐ Expert2mo
22
Frustrating as hell, especially when you bust your ass on the acclimation.
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FaucetFiend2⭐ Expert2mo
28
These clients make me wanna quit flooring altogether.
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TrackTormentor🏆 Master2mo
17
Tell me about it, the entitlement is unreal.
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NotAnElectrician29🏆 Master2mo
31
Yeah, they sign the quote then cry poor.
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RoofRascal🏆 Master2mo
21
Happens every time with plank installs.
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AmpedApprentice5🏆 Master2mo
28
Insurance companies are bad, but these homeowners are worse.
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PipeLord42015⭐ Expert2mo
33
PE firms buying up suppliers ain't helping prices either.
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JoistJester2⭐ Expert2mo
13
Blame the lead gens like Angi for setting low expectations.
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ShingleShark4⭐ Expert2mo
32
Yup, everyone's shopping the cheapest bid now.
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TermiteTerror3⭐ Expert1mo
22
Sucks man, hope you lien that job quick.
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KeyMaster7⭐ Expert1mo
23
I feel your pain, lost a whole weekend to a similar BS.
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KeyMasterKim⭐ Expert1mo
28
Nothing worse than a picky client on a simple LVP flip.
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ScrubLord2🏆 Master1mo
69
Haha, next time quote 'em double and watch 'em scatter.
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ScrubSquadSam🏆 Master1mo
28
Frustrated here too, just dealt with a no-show payment on carpet.
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EaveExpert2⭐ Expert1mo
32
This crap is why I stick to commercial now.
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DustBunnyBoss2⭐ Expert1mo
27
Echo that, residential clients are the worst.
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ZapMaster2⭐ Expert1mo
16
Dude, I had one refuse to pay because the planks 'didn't match her vibe'.
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DrainDevil2⭐ Expert1mo
47
LOL, 'vibe'? That's a new one, but yeah, total BS.
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PalletPro🏆 Master1mo
16
SharkBite transitions are fine, but clients hate anything not 'traditional'. Fight me.
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PickPro⭐ Expert1mo
31
Sorry dude, sounds like a nightmare.
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FridgeFixer⭐ Expert1mo
5
How'd you handle the trim details? Mine always complain there.
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HammerTimeHero2⭐ Expert1mo
18
Just send a demand letter with the invoice, works 90% of the time.
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VinylVirtuoso⭐ Expert27d
23
SharkBite is garbage for floors, use real fittings or regret it.
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HammerTimeHank3⭐ Expert24d
18
Ugh, been burned by these types before.
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HaulHero2⭐ Expert21d
32
Don't let 'em walk, small claims if needed.
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CastIronHater👑 Legend19d
25
Collective rage against cheapskates ruining the trade.
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CastIronHater👑 Legend17d
14
These clients are killing small flooring guys.
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CastIronHater👑 Legend14d
24
Blame TikTok for making everyone think they can DIY Mohawk for pennies.
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FloorFanatic👑 Legend11d
16
Totally get it, hang in there.
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FloorFanatic👑 Legend8d
18
Just upcharge more upfront for brands like that.
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FloorFanatic👑 Legend5d
20
Angi leads bring the worst clients, PSA to avoid.
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FloorFanatic👑 Legend2d
24
Yeah, screw the PE rollups jacking material costs.
