Warning: Don't raise rates on your Kwikset lock installs without this prep

I've been doing mostly residential door hardware installs with Kwikset deadbolts and knobs, and I just tried bumping my rate from $75 to $95 per door last month. Customers started haggling like crazy, saying they could get it cheaper at Home Depot. PSA: map out your costs first or you'll lose half your repeat business.

PE firms buying up small ops, killing the little guy.