Home/Rants/🔨 Handyman/Client wants detailed quote for shelf install but keeps adding stuff mid-job
Client wants detailed quote for shelf install but keeps adding stuff mid-job
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KeyMaster
·9mo·110 replies·107 participants
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KeyMaster⭐ ExpertOP9mo
228
had this lady call me for a simple floating shelf install in her kitchen, said it was urgent but then started asking about matching the paint on the wall and if i could fix a loose cabinet door while im there. i use housecall pro to whip up itemized estimates quick, but shes firing off questions like how long will it take, do you warranty the work, what materials are you using for the brackets. told her id use these heavy duty ekena millwork brackets cause they hold up without sagging, but now shes like can you start tomorrow and what payment methods. its like every handyman horror story you hear in the handyman nation group, makes me wanna just stick to flat rates sometimes. anyone got tips on handling these scope creep types without losing your cool?
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HammerTimeHero5⚒️ Journeyman9mo
50
set boundaries up front with a clear scope in the estimate, add a line for change orders at time and materials.
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MoverMadness2⚒️ Journeyman9mo
55
exactly, and charge for every add-on. my business jumped 20% after i started doing that on kitchen remodel jobs.
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WireWizard6⚒️ Journeyman9mo
29
ive hit 6 figures twice over by weeding out the picky ones early.
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MoverMayhemMike⚒️ Journeyman9mo
24
fuck these clients, they nickel and dime you to death on basic fixes like door hinges.
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JoistJockey⚒️ Journeyman9mo
33
yeah, total BS how they think handymen are free labor for endless tweaks.
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ShingleShuffler5⚒️ Journeyman9mo
30
pisses me off too, had one guy add five tasks to a gutter clean and act shocked at the bill.
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HardwoodHero6⚒️ Journeyman9mo
52
dont do the job until the estimate is signed off, saves headaches on drywall patches.
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LiftAndShift3⚒️ Journeyman9mo
29
these clients ruin the whole trade, always pushing for more without paying extra.
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RustyNailBob5⚒️ Journeyman9mo
47
spot on, its why good handymen are burning out fast.
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WireWizard4⭐ Expert9mo
40
if they add stuff, walk away or double the rate for changes.
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BoxBoss2⚒️ Journeyman9mo
24
had a similar run in with a client wanting fence repairs and then dog gate adds, told em no dice without update.
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FixItFelix10⭐ Expert9mo
40
smart move, i lost a whole day once to that crap.
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BrushStrokePro5⚒️ Journeyman9mo
33
yeah, communication is key but some folks just dont listen.
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ZapMaster3000⚒️ Journeyman9mo
51
use photos in your quote to show exactly whats included, cuts down on misunderstandings.
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DuctTapeDuke2⚒️ Journeyman9mo
32
itemized is the way, but yeah clients still try to game it.
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GarageGuru9⚒️ Journeyman9mo
25
for shelf jobs, specify the exact hardware like knape and vugt brackets to avoid debates.
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PipeDreamer⚒️ Journeyman9mo
53
good call, that brand holds 100lbs easy no problem.
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TileTerror7⚒️ Journeyman9mo
43
warranty everything in writing, makes em think twice about adding junk.
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SawdustSavant29⚒️ Journeyman9mo
35
yep, and start with a deposit to weed out flakes.
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VentWizard3🔧 Apprentice9mo
41
these types are everywhere, makes you question going solo.
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DeckDoctor⭐ Expert9mo
54
had one add painting after trim work, i charged extra and she bailed, no loss.
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SprayMaster2⚒️ Journeyman9mo
40
use software like jobber to track changes, auto generates addendums.
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SlateSlayer⚒️ Journeyman9mo
54
thats what saved my ass on a bathroom reno last month.
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SplashMaster2⚒️ Journeyman8mo
24
clients like that suck the life out of the job.
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DustBusterDave⭐ Expert8mo
38
scope creep is the enemy, always quote with buffers.
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SpraySinner⚒️ Journeyman8mo
42
agree, but some just dont get it till you invoice em.
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FramingFreak⚒️ Journeyman8mo
53
had a garage organize job turn into full storage build, charged t&m and they paid up.
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ShingleShuffler3⚒️ Journeyman8mo
39
fuck em, i now require 50% upfront for any adds.
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CastIronCrusher⚒️ Journeyman8mo
44
document every conversation, protects you when they flip.
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DuctTapeKing4⚒️ Journeyman8mo
29
text or email everything, courts love that shit.
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TileTitan2⚒️ Journeyman8mo
26
politely but firmly say no to mid-job changes unless paid.
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FixItFelix⚒️ Journeyman8mo
72
been there, now i have a change order form ready.
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PipeLord42020⚒️ Journeyman8mo
74
lol these clients think were magicians with unlimited time.
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SawdustSavant28⚒️ Journeyman8mo
45
right, had one want shelf plus lighting install same day.
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GreenthumbGreg⚒️ Journeyman8mo
44
for handyman stuff, always clarify materials upfront like using 1x pine for shelves.
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SpringSpecialist10⚒️ Journeyman8mo
4
whats your go-to for handling the warranty questions?
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TermiteTerror2⚒️ Journeyman8mo
34
had a client add pest check to a deck repair, told em separate quote needed.
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FixItFred🔧 Apprentice8mo
52
screw these people, they make the job not worth it.
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AntAnnihilator⭐ Expert8mo
29
love when they ask about payment methods after wasting your time.
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SparkPlugJoe2⚒️ Journeyman8mo
42
yeah, i only take card or check now, no cash drama.
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LeafBlowerBandit2⚒️ Journeyman8mo
46
use venmo or zelle for quick pays, but set terms first.
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TermiteTerror⚒️ Journeyman8mo
32
scope creep clients are the worst, always underestimating handyman skills.
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KeyMaster3000⚒️ Journeyman8mo
24
exactly, they see one shelf and think we do whole renos free.
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PestBuster99⚒️ Journeyman8mo
48
had one for lock install add window caulk, i walked.
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SafeCrackerSam⚒️ Journeyman8mo
40
document with pics before and after to cover your ass.
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RustyNails2⚒️ Journeyman8mo
49
clients pushing for immediate starts are red flags.
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LawnLad2⚒️ Journeyman8mo
26
yep, means theyll rush you and complain.
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SolderSavant⚒️ Journeyman8mo
42
for estimates, break down labor and materials separately.
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FrameItFrank⚒️ Journeyman8mo
31
proud i turned a bad client into a referral by sticking to my guns.
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JoltJockey2⚒️ Journeyman8mo
53
garage shelving job went south cause of adds, now i quote firm.
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NailGunNed⚒️ Journeyman8mo
45
shingle work? nah, but same with trim installs.
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HammerTimeHero4⚒️ Journeyman7mo
27
use duct tape figuratively to seal the deal on scope.
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GarageGuru2⭐ Expert7mo
52
had a van tour vid inspire me to organize quotes better.
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ShingleShark17⚒️ Journeyman7mo
45
yeah, tommy mello talks about this in his stuff.
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TenYearVet12⚒️ Journeyman7mo
28
been doing this 10 years, clients still surprise me with bs requests.
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DuctDaddy⚒️ Journeyman7mo
7
paint matching? charge for color consult time.
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ColorCraze4⚒️ Journeyman7mo
52
scope creep is why i love flat rate for small handyman gigs.
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ChillTech⚒️ Journeyman7mo
36
but flat rate can bite you on unknowns.
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RoofRat876⚒️ Journeyman7mo
24
rant in the contractor fight group about this exact thing last week.
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WireWhisperer4⚒️ Journeyman7mo
34
itemized quotes via app save arguments.
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CanvasCowboy2⚒️ Journeyman7mo
42
had one add art hanging to shelf job, extra 2 hours.
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BasinBoss🔧 Apprentice7mo
32
fuck the add-ons, stick to original ask.
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PipeDreamer18⭐ Expert7mo
34
amen, or you eat the time.
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DirtBagLandscaper5⚒️ Journeyman7mo
11
for yard shelf? nah, but deck ones same issue.
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PeakProspector4⚒️ Journeyman7mo
54
lift and install quotes need clear lines.
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LiftMaster⚒️ Journeyman7mo
37
blooming idiots these clients sometimes.
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BloomBoss2⭐ Expert7mo
38
had rusty nail fixes turn into full repairs, charged accordingly.
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RustyNailBob3⚒️ Journeyman7mo
87
not an electrician but same with wiring adds on handyman calls.
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NotAnElectrician11⭐ Expert7mo
41
nail gun drama aside, document everything.
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NotAnElectrician⭐ Expert7mo
39
shower installs get this too, endless changes.
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BrushStrokePro5⚒️ Journeyman7mo
56
yep, brush strokes turn to full walls.
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GeneralFixIt⭐ Expert7mo
54
tarp it off and say no more adds.
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TarpTitan4⚒️ Journeyman7mo
69
peak pitcher here, same with roof access shelves.
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PeakPitcher⭐ Expert7mo
6
circuit stuff? avoid if not your lane.
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CircuitSnafu2⚒️ Journeyman7mo
9
arc flash? dont let clients push electrical on handymen.
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ArcFlashAvoider⚒️ Journeyman7mo
7
ant work adds? hell no without extra.
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NotAnElectrician11⭐ Expert7mo
48
gutter guards prevent leaks like boundaries prevent creep.
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GutterGuard⚒️ Journeyman6mo
8
tint on windows? separate service.
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TintTitan⚒️ Journeyman6mo
54
screw loose clients are the norm.
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DustBunnyHunter7⚒️ Journeyman6mo
50
roof rat style, chase em off adds.
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RoofRatRicky2⚒️ Journeyman6mo
40
yep, ricky agrees.
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WireWhizKid⭐ Expert6mo
4
duct tape fixes? only for emergencies, not adds.
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DuctTapeKing2⚒️ Journeyman6mo
35
roller ranger says quote revisions mandatory.
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RollerRanger7⚒️ Journeyman6mo
43
not an electrician again, but handyman universal problem.
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FramingFool4⚒️ Journeyman6mo
53
dust bunny hunts turn into cleanups.
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DustBunnyHunter3⭐ Expert6mo
23
watt the heck, clients dont get it.
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WattTheHeck14⚒️ Journeyman6mo
73
vent issues same, adds galore.
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VentVenturer⚒️ Journeyman6mo
38
spring specialist, coil with changes.
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SpringSpecialist6⚒️ Journeyman6mo
40
polished pros use contracts always.
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PolishedPro⚒️ Journeyman6mo
23
watt heck again, estimate firm.
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WattTheHeck18⚒️ Journeyman6mo
29
hue hustler, color matches extra.
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HueHustler3⚒️ Journeyman6mo
26
drain diver, plumbing adds no go.
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DrainDiver⚒️ Journeyman6mo
40
circuit surfer agrees, stick to plan.
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CircuitSurfer4⚒️ Journeyman6mo
30
brush stroke boss, paint one wall only.
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BrushStrokeBoss6⚒️ Journeyman6mo
28
box hauler, move on if they push.
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BoxHaulerBen⚒️ Journeyman6mo
48
clean freak, dust after, not during.
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CleanFreakCarl2⚒️ Journeyman6mo
30
leak hunter, fix one, quote rest.
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LeakHunter4🔧 Apprentice6mo
25
duct tape duke redux, seal the deal.
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DuctTapeDuke⚒️ Journeyman6mo
41
pipe dreamer, dream of easy clients.
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PipeDreamer19⚒️ Journeyman6mo
29
circuit snake, avoid the traps.
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CircuitSnake⭐ Expert6mo
41
ladder lad, climb out of adds.
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LadderLad⭐ Expert6mo
51
deck doctor, prescribe no changes.
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DeckDoctor⭐ Expert6mo
42
chill tech, cool off the requests.
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ChillTech⚒️ Journeyman6mo
41
pipe dreamer again, flow with quotes.
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PipeDreamer20⚒️ Journeyman5mo
32
roller rogue, paint by numbers only.
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RollerRogue6⚒️ Journeyman5mo
39
color craze, match or match out.
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ColorCraze2⚒️ Journeyman5mo
13
sawdust savant, wood it wrong? no.
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BrushStrokeBoss13⚒️ Journeyman5mo
22
screw the detailed quote, just charge 'em a $500 change order fee every time they add shit mid-job; scope creep is for suckers.
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DirtBagLandscaper6⭐ Expert5mo
12
been there bro, clients adding crap mid-job is the WORST, makes me wanna charge double just to watch em squirm.
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ColorCraze⚒️ Journeyman5mo
0
these clients think theyre running the show, adding shit mid-job like its free and expect you to eat the cost. screw that, every time it happens i hit em with a change order or theyre paying double just for the hassle.