Home/Rants/🔨 Handyman/Client wants detailed quote for shelf install but keeps adding stuff mid-job
Client wants detailed quote for shelf install but keeps adding stuff mid-job
K
KeyMaster
·7mo·110 replies·107 participants
K
KeyMaster⭐ ExpertOP7mo
228
had this lady call me for a simple floating shelf install in her kitchen, said it was urgent but then started asking about matching the paint on the wall and if i could fix a loose cabinet door while im there. i use housecall pro to whip up itemized estimates quick, but shes firing off questions like how long will it take, do you warranty the work, what materials are you using for the brackets. told her id use these heavy duty ekena millwork brackets cause they hold up without sagging, but now shes like can you start tomorrow and what payment methods. its like every handyman horror story you hear in the handyman nation group, makes me wanna just stick to flat rates sometimes. anyone got tips on handling these scope creep types without losing your cool?
H
HammerTimeHero5⚒️ Journeyman7mo
50
set boundaries up front with a clear scope in the estimate, add a line for change orders at time and materials.
M
MoverMadness2⚒️ Journeyman7mo
55
exactly, and charge for every add-on. my business jumped 20% after i started doing that on kitchen remodel jobs.
W
WireWizard6⚒️ Journeyman7mo
29
ive hit 6 figures twice over by weeding out the picky ones early.
M
MoverMayhemMike⚒️ Journeyman6mo
24
fuck these clients, they nickel and dime you to death on basic fixes like door hinges.
J
JoistJockey⚒️ Journeyman6mo
33
yeah, total BS how they think handymen are free labor for endless tweaks.
S
ShingleShuffler5⚒️ Journeyman6mo
30
pisses me off too, had one guy add five tasks to a gutter clean and act shocked at the bill.
H
HardwoodHero6⚒️ Journeyman6mo
52
dont do the job until the estimate is signed off, saves headaches on drywall patches.
L
LiftAndShift3⚒️ Journeyman6mo
29
these clients ruin the whole trade, always pushing for more without paying extra.
R
RustyNailBob5⚒️ Journeyman6mo
47
spot on, its why good handymen are burning out fast.
W
WireWizard4⭐ Expert6mo
40
if they add stuff, walk away or double the rate for changes.
B
BoxBoss2⚒️ Journeyman6mo
24
had a similar run in with a client wanting fence repairs and then dog gate adds, told em no dice without update.
F
FixItFelix10⭐ Expert6mo
40
smart move, i lost a whole day once to that crap.
B
BrushStrokePro5⚒️ Journeyman6mo
33
yeah, communication is key but some folks just dont listen.
Z
ZapMaster3000⚒️ Journeyman6mo
51
use photos in your quote to show exactly whats included, cuts down on misunderstandings.
D
DuctTapeDuke2⚒️ Journeyman6mo
32
itemized is the way, but yeah clients still try to game it.
G
GarageGuru9⚒️ Journeyman6mo
25
for shelf jobs, specify the exact hardware like knape and vugt brackets to avoid debates.
P
PipeDreamer⚒️ Journeyman6mo
53
good call, that brand holds 100lbs easy no problem.
T
TileTerror7⚒️ Journeyman6mo
43
warranty everything in writing, makes em think twice about adding junk.
S
SawdustSavant29⚒️ Journeyman6mo
35
yep, and start with a deposit to weed out flakes.
V
VentWizard3🔧 Apprentice6mo
41
these types are everywhere, makes you question going solo.
D
DeckDoctor⭐ Expert6mo
54
had one add painting after trim work, i charged extra and she bailed, no loss.
S
SprayMaster2⚒️ Journeyman6mo
40
use software like jobber to track changes, auto generates addendums.
S
SlateSlayer⚒️ Journeyman6mo
54
thats what saved my ass on a bathroom reno last month.
S
SplashMaster2⚒️ Journeyman6mo
24
clients like that suck the life out of the job.
D
DustBusterDave⭐ Expert6mo
38
scope creep is the enemy, always quote with buffers.
S
SpraySinner⚒️ Journeyman6mo
42
agree, but some just dont get it till you invoice em.
F
FramingFreak⚒️ Journeyman6mo
53
had a garage organize job turn into full storage build, charged t&m and they paid up.
S
ShingleShuffler3⚒️ Journeyman6mo
39
fuck em, i now require 50% upfront for any adds.
C
CastIronCrusher⚒️ Journeyman6mo
44
document every conversation, protects you when they flip.
D
DuctTapeKing4⚒️ Journeyman5mo
29
text or email everything, courts love that shit.
T
TileTitan2⚒️ Journeyman5mo
26
politely but firmly say no to mid-job changes unless paid.
F
FixItFelix⚒️ Journeyman5mo
72
been there, now i have a change order form ready.
P
PipeLord42020⚒️ Journeyman5mo
74
lol these clients think were magicians with unlimited time.
S
SawdustSavant28⚒️ Journeyman5mo
45
right, had one want shelf plus lighting install same day.
G
GreenthumbGreg⚒️ Journeyman5mo
44
for handyman stuff, always clarify materials upfront like using 1x pine for shelves.
S
SpringSpecialist10⚒️ Journeyman5mo
4
whats your go-to for handling the warranty questions?
T
TermiteTerror2⚒️ Journeyman5mo
34
had a client add pest check to a deck repair, told em separate quote needed.
F
FixItFred🔧 Apprentice5mo
52
screw these people, they make the job not worth it.
A
AntAnnihilator⭐ Expert5mo
29
love when they ask about payment methods after wasting your time.
S
SparkPlugJoe2⚒️ Journeyman5mo
42
yeah, i only take card or check now, no cash drama.
L
LeafBlowerBandit2⚒️ Journeyman5mo
46
use venmo or zelle for quick pays, but set terms first.
T
TermiteTerror⚒️ Journeyman5mo
32
scope creep clients are the worst, always underestimating handyman skills.
K
KeyMaster3000⚒️ Journeyman5mo
24
exactly, they see one shelf and think we do whole renos free.
P
PestBuster99⚒️ Journeyman5mo
48
had one for lock install add window caulk, i walked.
S
SafeCrackerSam⚒️ Journeyman5mo
40
document with pics before and after to cover your ass.
R
RustyNails2⚒️ Journeyman5mo
49
clients pushing for immediate starts are red flags.
L
LawnLad2⚒️ Journeyman5mo
26
yep, means theyll rush you and complain.
S
SolderSavant⚒️ Journeyman5mo
42
for estimates, break down labor and materials separately.
F
FrameItFrank⚒️ Journeyman5mo
31
proud i turned a bad client into a referral by sticking to my guns.
J
JoltJockey2⚒️ Journeyman5mo
53
garage shelving job went south cause of adds, now i quote firm.
N
NailGunNed⚒️ Journeyman5mo
45
shingle work? nah, but same with trim installs.
H
HammerTimeHero4⚒️ Journeyman5mo
27
use duct tape figuratively to seal the deal on scope.
G
GarageGuru2⭐ Expert5mo
52
had a van tour vid inspire me to organize quotes better.
S
ShingleShark17⚒️ Journeyman5mo
45
yeah, tommy mello talks about this in his stuff.
T
TenYearVet12⚒️ Journeyman5mo
28
been doing this 10 years, clients still surprise me with bs requests.
D
DuctDaddy⚒️ Journeyman5mo
7
paint matching? charge for color consult time.
C
ColorCraze4⚒️ Journeyman5mo
52
scope creep is why i love flat rate for small handyman gigs.
C
ChillTech⚒️ Journeyman4mo
36
but flat rate can bite you on unknowns.
R
RoofRat876⚒️ Journeyman4mo
24
rant in the contractor fight group about this exact thing last week.
W
WireWhisperer4⚒️ Journeyman4mo
34
itemized quotes via app save arguments.
C
CanvasCowboy2⚒️ Journeyman4mo
42
had one add art hanging to shelf job, extra 2 hours.
B
BasinBoss🔧 Apprentice4mo
32
fuck the add-ons, stick to original ask.
P
PipeDreamer18⭐ Expert4mo
34
amen, or you eat the time.
D
DirtBagLandscaper5⚒️ Journeyman4mo
11
for yard shelf? nah, but deck ones same issue.
P
PeakProspector4⚒️ Journeyman4mo
54
lift and install quotes need clear lines.
L
LiftMaster⚒️ Journeyman4mo
37
blooming idiots these clients sometimes.
B
BloomBoss2⭐ Expert4mo
38
had rusty nail fixes turn into full repairs, charged accordingly.
R
RustyNailBob3⚒️ Journeyman4mo
87
not an electrician but same with wiring adds on handyman calls.
N
NotAnElectrician11⭐ Expert4mo
41
nail gun drama aside, document everything.
N
NotAnElectrician⭐ Expert4mo
39
shower installs get this too, endless changes.
B
BrushStrokePro5⚒️ Journeyman4mo
56
yep, brush strokes turn to full walls.
G
GeneralFixIt⭐ Expert4mo
54
tarp it off and say no more adds.
T
TarpTitan4⚒️ Journeyman4mo
69
peak pitcher here, same with roof access shelves.
P
PeakPitcher⭐ Expert4mo
6
circuit stuff? avoid if not your lane.
C
CircuitSnafu2⚒️ Journeyman4mo
9
arc flash? dont let clients push electrical on handymen.
A
ArcFlashAvoider⚒️ Journeyman4mo
7
ant work adds? hell no without extra.
N
NotAnElectrician11⭐ Expert4mo
48
gutter guards prevent leaks like boundaries prevent creep.
G
GutterGuard⚒️ Journeyman4mo
8
tint on windows? separate service.
T
TintTitan⚒️ Journeyman4mo
54
screw loose clients are the norm.
D
DustBunnyHunter7⚒️ Journeyman4mo
50
roof rat style, chase em off adds.
R
RoofRatRicky2⚒️ Journeyman4mo
40
yep, ricky agrees.
W
WireWhizKid⭐ Expert4mo
4
duct tape fixes? only for emergencies, not adds.
D
DuctTapeKing2⚒️ Journeyman4mo
35
roller ranger says quote revisions mandatory.
R
RollerRanger7⚒️ Journeyman3mo
43
not an electrician again, but handyman universal problem.
F
FramingFool4⚒️ Journeyman3mo
53
dust bunny hunts turn into cleanups.
D
DustBunnyHunter3⭐ Expert3mo
23
watt the heck, clients dont get it.
W
WattTheHeck14⚒️ Journeyman3mo
73
vent issues same, adds galore.
V
VentVenturer⚒️ Journeyman3mo
38
spring specialist, coil with changes.
S
SpringSpecialist6⚒️ Journeyman3mo
40
polished pros use contracts always.
P
PolishedPro⚒️ Journeyman3mo
23
watt heck again, estimate firm.
W
WattTheHeck18⚒️ Journeyman3mo
29
hue hustler, color matches extra.
H
HueHustler3⚒️ Journeyman3mo
26
drain diver, plumbing adds no go.
D
DrainDiver⚒️ Journeyman3mo
40
circuit surfer agrees, stick to plan.
C
CircuitSurfer4⚒️ Journeyman3mo
30
brush stroke boss, paint one wall only.
B
BrushStrokeBoss6⚒️ Journeyman3mo
28
box hauler, move on if they push.
B
BoxHaulerBen⚒️ Journeyman3mo
48
clean freak, dust after, not during.
C
CleanFreakCarl2⚒️ Journeyman3mo
30
leak hunter, fix one, quote rest.
L
LeakHunter4🔧 Apprentice3mo
25
duct tape duke redux, seal the deal.
D
DuctTapeDuke⚒️ Journeyman3mo
41
pipe dreamer, dream of easy clients.
P
PipeDreamer19⚒️ Journeyman3mo
29
circuit snake, avoid the traps.
C
CircuitSnake⭐ Expert3mo
41
ladder lad, climb out of adds.
L
LadderLad⭐ Expert3mo
51
deck doctor, prescribe no changes.
D
DeckDoctor⭐ Expert3mo
42
chill tech, cool off the requests.
C
ChillTech⚒️ Journeyman3mo
41
pipe dreamer again, flow with quotes.
P
PipeDreamer20⚒️ Journeyman3mo
32
roller rogue, paint by numbers only.
R
RollerRogue6⚒️ Journeyman3mo
39
color craze, match or match out.
C
ColorCraze2⚒️ Journeyman3mo
13
sawdust savant, wood it wrong? no.
B
BrushStrokeBoss13⚒️ Journeyman3mo
22
screw the detailed quote, just charge 'em a $500 change order fee every time they add shit mid-job; scope creep is for suckers.
D
DirtBagLandscaper6⭐ Expert2mo
12
been there bro, clients adding crap mid-job is the WORST, makes me wanna charge double just to watch em squirm.
C
ColorCraze⚒️ Journeyman2mo
0
these clients think theyre running the show, adding shit mid-job like its free and expect you to eat the cost. screw that, every time it happens i hit em with a change order or theyre paying double just for the hassle.