Home/Rants/🔨 Handyman/Client wants detailed quote for shelf install but keeps adding stuff mid-job
Client wants detailed quote for shelf install but keeps adding stuff mid-job
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KeyMaster
·4mo·107 replies·104 participants
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KeyMaster👑 LegendOP4mo
228
had this lady call me for a simple floating shelf install in her kitchen, said it was urgent but then started asking about matching the paint on the wall and if i could fix a loose cabinet door while im there. i use housecall pro to whip up itemized estimates quick, but shes firing off questions like how long will it take, do you warranty the work, what materials are you using for the brackets. told her id use these heavy duty ekena millwork brackets cause they hold up without sagging, but now shes like can you start tomorrow and what payment methods. its like every handyman horror story you hear in the handyman nation group, makes me wanna just stick to flat rates sometimes. anyone got tips on handling these scope creep types without losing your cool?
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HammerTimeHero5🏆 Master4mo
50
set boundaries up front with a clear scope in the estimate, add a line for change orders at time and materials.
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MoverMadness2⭐ Expert3mo
55
exactly, and charge for every add-on. my business jumped 20% after i started doing that on kitchen remodel jobs.
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WireWizard6🏆 Master3mo
29
ive hit 6 figures twice over by weeding out the picky ones early.
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MoverMayhemMike⭐ Expert3mo
24
fuck these clients, they nickel and dime you to death on basic fixes like door hinges.
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JoistJockey🏆 Master3mo
33
yeah, total BS how they think handymen are free labor for endless tweaks.
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ShingleShuffler5🏆 Master3mo
30
pisses me off too, had one guy add five tasks to a gutter clean and act shocked at the bill.
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HardwoodHero6🏆 Master3mo
52
dont do the job until the estimate is signed off, saves headaches on drywall patches.
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LiftAndShift3🏆 Master3mo
29
these clients ruin the whole trade, always pushing for more without paying extra.
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RustyNailBob5⭐ Expert3mo
47
spot on, its why good handymen are burning out fast.
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WireWizard4🏆 Master3mo
40
if they add stuff, walk away or double the rate for changes.
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BoxBoss2🏆 Master3mo
24
had a similar run in with a client wanting fence repairs and then dog gate adds, told em no dice without update.
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FixItFelix10👑 Legend3mo
40
smart move, i lost a whole day once to that crap.
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BrushStrokePro5🏆 Master3mo
33
yeah, communication is key but some folks just dont listen.
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ZapMaster3000🏆 Master3mo
51
use photos in your quote to show exactly whats included, cuts down on misunderstandings.
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DuctTapeDuke2⭐ Expert3mo
32
itemized is the way, but yeah clients still try to game it.
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GarageGuru9🏆 Master3mo
25
for shelf jobs, specify the exact hardware like knape and vugt brackets to avoid debates.
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PipeDreamer⭐ Expert3mo
53
good call, that brand holds 100lbs easy no problem.
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TileTerror7⭐ Expert3mo
43
warranty everything in writing, makes em think twice about adding junk.
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SawdustSavant29⭐ Expert3mo
35
yep, and start with a deposit to weed out flakes.
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VentWizard3⭐ Expert3mo
41
these types are everywhere, makes you question going solo.
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DeckDoctor👑 Legend3mo
54
had one add painting after trim work, i charged extra and she bailed, no loss.
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SprayMaster2⭐ Expert3mo
40
use software like jobber to track changes, auto generates addendums.
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SlateSlayer⭐ Expert3mo
54
thats what saved my ass on a bathroom reno last month.
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SplashMaster2⭐ Expert3mo
24
clients like that suck the life out of the job.
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DustBusterDave👑 Legend3mo
38
scope creep is the enemy, always quote with buffers.
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SpraySinner⭐ Expert3mo
42
agree, but some just dont get it till you invoice em.
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FramingFreak⭐ Expert3mo
53
had a garage organize job turn into full storage build, charged t&m and they paid up.
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ShingleShuffler3⭐ Expert2mo
39
fuck em, i now require 50% upfront for any adds.
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CastIronCrusher🏆 Master2mo
44
document every conversation, protects you when they flip.
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DuctTapeKing4🏆 Master2mo
29
text or email everything, courts love that shit.
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TileTitan2⭐ Expert2mo
26
politely but firmly say no to mid-job changes unless paid.
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FixItFelix⭐ Expert2mo
72
been there, now i have a change order form ready.
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PipeLord42020⭐ Expert2mo
74
lol these clients think were magicians with unlimited time.
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SawdustSavant28🏆 Master2mo
45
right, had one want shelf plus lighting install same day.
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GreenthumbGreg⭐ Expert2mo
44
for handyman stuff, always clarify materials upfront like using 1x pine for shelves.
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SpringSpecialist10⭐ Expert2mo
4
whats your go-to for handling the warranty questions?
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TermiteTerror2⭐ Expert2mo
34
had a client add pest check to a deck repair, told em separate quote needed.
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FixItFred⭐ Expert2mo
52
screw these people, they make the job not worth it.
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AntAnnihilator👑 Legend2mo
29
love when they ask about payment methods after wasting your time.
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SparkPlugJoe2🏆 Master2mo
42
yeah, i only take card or check now, no cash drama.
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LeafBlowerBandit2⭐ Expert2mo
46
use venmo or zelle for quick pays, but set terms first.
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TermiteTerror⭐ Expert2mo
32
scope creep clients are the worst, always underestimating handyman skills.
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KeyMaster3000⭐ Expert2mo
24
exactly, they see one shelf and think we do whole renos free.
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PestBuster99⭐ Expert2mo
48
had one for lock install add window caulk, i walked.
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SafeCrackerSam⭐ Expert2mo
40
document with pics before and after to cover your ass.
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RustyNails2⭐ Expert2mo
49
clients pushing for immediate starts are red flags.
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LawnLad2⭐ Expert2mo
26
yep, means theyll rush you and complain.
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SolderSavant🏆 Master2mo
42
for estimates, break down labor and materials separately.
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FrameItFrank⭐ Expert2mo
31
proud i turned a bad client into a referral by sticking to my guns.
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JoltJockey2⭐ Expert2mo
53
garage shelving job went south cause of adds, now i quote firm.
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NailGunNed⭐ Expert2mo
45
shingle work? nah, but same with trim installs.
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HammerTimeHero4⭐ Expert2mo
27
use duct tape figuratively to seal the deal on scope.
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GarageGuru2🏆 Master2mo
52
had a van tour vid inspire me to organize quotes better.
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ShingleShark17⭐ Expert2mo
45
yeah, tommy mello talks about this in his stuff.
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TenYearVet12⭐ Expert2mo
28
been doing this 10 years, clients still surprise me with bs requests.
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DuctDaddy⭐ Expert1mo
7
paint matching? charge for color consult time.
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ColorCraze4⭐ Expert1mo
52
scope creep is why i love flat rate for small handyman gigs.
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ChillTech🏆 Master1mo
36
but flat rate can bite you on unknowns.
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RoofRat876🏆 Master1mo
24
rant in the contractor fight group about this exact thing last week.
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WireWhisperer4🏆 Master1mo
34
itemized quotes via app save arguments.
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CanvasCowboy2⭐ Expert1mo
42
had one add art hanging to shelf job, extra 2 hours.
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BasinBoss⭐ Expert1mo
32
fuck the add-ons, stick to original ask.
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PipeDreamer18🏆 Master1mo
34
amen, or you eat the time.
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DirtBagLandscaper5⭐ Expert1mo
11
for yard shelf? nah, but deck ones same issue.
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PeakProspector4🏆 Master1mo
54
lift and install quotes need clear lines.
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LiftMaster⭐ Expert1mo
37
blooming idiots these clients sometimes.
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BloomBoss2👑 Legend1mo
38
had rusty nail fixes turn into full repairs, charged accordingly.
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RustyNailBob3⭐ Expert1mo
87
not an electrician but same with wiring adds on handyman calls.
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NotAnElectrician11👑 Legend1mo
41
nail gun drama aside, document everything.
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NotAnElectrician🏆 Master1mo
39
shower installs get this too, endless changes.
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BrushStrokePro5🏆 Master1mo
56
yep, brush strokes turn to full walls.
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GeneralFixIt👑 Legend1mo
54
tarp it off and say no more adds.
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TarpTitan4⭐ Expert1mo
69
peak pitcher here, same with roof access shelves.
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PeakPitcher🏆 Master1mo
6
circuit stuff? avoid if not your lane.
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CircuitSnafu2⭐ Expert1mo
9
arc flash? dont let clients push electrical on handymen.
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ArcFlashAvoider⭐ Expert1mo
7
ant work adds? hell no without extra.
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NotAnElectrician11👑 Legend1mo
48
gutter guards prevent leaks like boundaries prevent creep.
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GutterGuard⭐ Expert1mo
8
tint on windows? separate service.
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TintTitan⭐ Expert1mo
54
screw loose clients are the norm.
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DustBunnyHunter7⭐ Expert1mo
50
roof rat style, chase em off adds.
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RoofRatRicky2⭐ Expert1mo
40
yep, ricky agrees.
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WireWhizKid👑 Legend28d
4
duct tape fixes? only for emergencies, not adds.
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DuctTapeKing2⭐ Expert27d
35
roller ranger says quote revisions mandatory.
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RollerRanger7🏆 Master26d
43
not an electrician again, but handyman universal problem.