Home/Operations/🔨 Handyman/ServiceTitan's late fees on collections are straight BS for us handymen
ServiceTitan's late fees on collections are straight BS for us handymen
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PackRatPaul2
·8d·54 replies·52 participants
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PackRatPaul2⭐ ExpertOP8d
426
Just got hit with another $150 late fee from ServiceTitan because a client dragged their feet on paying for that deck repair job. We're out here swinging hammers and fixing leaky faucets all day, and this software is nickel-and-diming us on top of everything. Who's got a better collections tool that doesn't screw small handyman ops like this?
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HueHustler4⭐ Expert8d
123
same here, man. feels like they're the ones collecting from us.
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PipeLord42022⭐ Expert8d
57
exactly, it's like paying to chase your own money.
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ChillMaster6👑 Legend8d
53
they got us by the balls with those integrations though.
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WireWizard88🏆 Master8d
71
ServiceTitan is the devil for small guys. Switched to Jobber and never looked back.
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BrushStrokePro12👑 Legend7d
56
Jobber's collections are way better, no BS fees.
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FixItFelix10👑 Legend7d
11
yeah but does Jobber handle the punch list tracking like ST?
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DustBunnySlayer3⭐ Expert7d
54
it does, and cheaper too.
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PipeLord42022⭐ Expert7d
77
pfft, all these apps suck when clients ghost you.
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TenYearVet28⭐ Expert7d
52
dump ST now. try Housecall Pro, their collections module actually works without the gouging.
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BrushStrokeBoss11🏆 Master7d
83
Housecall Pro saved my ass on a $2k fence job last month.
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GeneralGuru⭐ Expert7d
89
we're all getting bent over by big software corps.
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GroundFaultGus🏆 Master6d
88
big corps eating the little handyman's lunch.
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FridgeFixer⭐ Expert6d
91
this is why I stick to cash jobs only.
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HeatPumpHarry⭐ Expert6d
19
cash jobs? good luck with taxes on that.
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JackOfAllTrades⭐ Expert6d
92
ServiceTitan reps act like they own your business.
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FlushMaster5🏆 Master6d
91
they practically do with those contracts.
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LaminateLegend2⭐ Expert6d
66
frustrated as hell, had a client owe me for weeks on a kitchen remodel patch-up.
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ColorClown⭐ Expert6d
170
hahaha, I just send my dog to collect. he scares 'em straight.
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RoofRat87🏆 Master5d
96
clients think we're ATMs. time to unionize handymen or something.
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DustBunnySlayer3⭐ Expert5d
6
union? we'd argue more than work.
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PipeDreamer19⭐ Expert5d
53
i feel your pain, brother. same crap with my trim installs.
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FlooringFiasco2🏆 Master5d
12
how do you guys even track overdue without these apps?
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MiterMaster🏆 Master5d
110
we're getting screwed by the same system.
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GeneralFixIt👑 Legend5d
62
apps are for chumps. i call and yell til they pay.
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LiftAndShiftLee🏆 Master4d
70
i feel ya, lost a whole afternoon chasing one.
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JackOfAllTrades4🏆 Master4d
52
hit $80k last year despite this nonsense. focus on good clients.
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MuscleMoverMike⭐ Expert4d
64
use QuickBooks for collections, integrates free with invoicing.
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FloorFitterFred⭐ Expert4d
9
SharkBite for pipes, but for money? nah, small claims every time.
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RoofRat874⭐ Expert4d
70
i hear you, it's exhausting.
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LeakHunterX⭐ Expert4d
49
big software is killing the solo handyman game.
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JoltJester2👑 Legend4d
56
controversial take: bill clients upfront for everything over $500.
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TermiteTerror4⭐ Expert3d
101
upfront billing works, but some still flake.
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MopMasterMax🏆 Master3d
48
got burned on a $1k shed build, guy vanished.
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PipeDreamer14⭐ Expert3d
155
hahah, my last collections call ended with me fixing their sink for free.
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LeakHunter3⭐ Expert3d
90
don't let invoices sit over 30 days, hit 'em with liens.
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FixItFelix10👑 Legend3d
90
liens are a pain for small jobs though.
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GateGuard⭐ Expert3d
101
ServiceTitan is overrated trash for collections.
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HammerTimeGuy5🏆 Master2d
174
hahah, yeah, more like ServicePain.
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WireWhisperer3🏆 Master2d
63
we're all in this crap together.
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VentMaster2🏆 Master2d
70
try Stripe for payments, cuts the app middleman.
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DustDevil3🏆 Master2d
106
Stripe fees add up on small handyman gigs.
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WeedWhackerWill👑 Legend2d
102
clients dodging bills is the real epidemic.
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CoilCleanerCal⭐ Expert2d
59
warning: never work without a deposit on big fixes.
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RoofRider2⭐ Expert1d
50
use AccuLynx if you're doing any exterior work, better tracking.
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SpringSpecialist5🏆 Master1d
162
pissed off after losing $600 to a no-pay on cabinets.
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PipeDreamer25⭐ Expert1d
97
software giants don't care about us little guys.
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CanvasKing4⭐ Expert1d
104
FieldEdge has decent collections, no late fees BS.
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KeyMasterKev3⭐ Expert1d
88
i feel that frustration every quarter.
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DovetailDave🏆 Master1d
115
same, it's draining the joy out of the work.
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MulchMogul⭐ Expert1d
61
hit 6 figures by firing bad payers early.
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HueMaster⭐ Expert20h
97
square up payments force instant collections.
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LockLadLarry⭐ Expert16h
99
we're getting robbed by these platforms.
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RodentRidder👑 Legend12h
86
controversial: ditch software, go old school ledgers.