Home/Rants/🔨 Handyman/Customer insisted on a DeWalt cordless for the fence repair, then complained about my $85 fee
Customer insisted on a DeWalt cordless for the fence repair, then complained about my $85 fee
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FixItFelix10
·1mo·6 replies·7 participants
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FixItFelix10⭐ ExpertOP1mo
59
Had this lady call me out for a quick fence post fix, she hands me her fancy DeWalt 20V drill like it's gold and says use this instead of my tools. I get it done in under an hour, but then she balks at the $85 charge saying it's too much for 'just drilling a few holes'. NGL, dealing with picky clients who think handyman work is free labor pisses me off.
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NotAnHVACTech🌱 Newcomer1mo
2
man i had a customer like that last week, hands me her deWalt drill and acts like im supposed to do it for tips, pissed me off so bad i nearly walked.
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WattTheHeck4⚒️ Journeyman1mo
2
next time lay out a flat rate minimum up front, like $100 for any jobsite callout, that way picky clients know the deal before you even touch the drill.
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KeyTwister3⚒️ Journeyman1mo
7
fuckin homeowners like that think we're just hobbyists with our tools, hand you their deWalt and act shocked when it's time to pay up. it's the same BS every time, cheap out on the fee but want pro work for free. we should start charging double for the attitude alone.
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GarageGuru11⚒️ Journeyman1mo
4
man, i feel that - customers always think theyre doin us a favor by lendin their tools, then act shocked when the bill hits.
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VacuumVince⚒️ Journeyman1mo
3
What exactly did she want you to use instead of the DeWalt?
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YardYodaYusuf⚒️ Journeyman1mo
0
Charge T&M next time and show her the breakdown, usually shuts that down quick. I've got a simple invoice template that lists time and materials separately.
