sick of fake reviews tanking my mini split installs

man, been busting my ass installing Mitsubishi hyperheats all summer and now some yahoo leaves a 1-star because it took an extra hour to get the vacuum down to 500 microns. saw a similar rant in HVAC Techs Network group last week, these homeowners think we're magicians. I'm in the Tampa Bay area where humidity is a beast, so superheat adjustments take time, but nope, blame the tech. tried responding politely but it just stirred up more crap. anyone else dealing with this BS on your Google Business Profile? watched a Tommy Mello video on handling bad reviews but damn, it still stings.

goddamn homeowners these days think everything's instant gratification.

FML, just had a review claiming my Carrier Infinity install was 'noisy' because they put their damn couch against the return.

these PE vultures buying up shops are making us chase every 5-star just to compete.

sucks man, been there with ductless jobs.

insurance companies should cover reputation management, what a joke.

haha, tell em you'll fix it for free then watch em backpedal.

NEVER respond in anger, it'll haunt your profile forever.

customer calls at 3am mad about a 'loud' unit, turns out it's their cat in the vents lol.

how do you guys filter out the fake ones before they post?

hit 50 installs this year without a single bad review, secret is overcommunicating every step.

set expectations upfront with a quick walkthrough video on your phone.

yep, same boat, these reviews are killing our mini split margins.

big corps like ServiceTitan partners are flooding the market with fake positives, screwing us independents.