Customer Demands $500 Trane Tune-Up But Won't Pay for Freon Leak Fix

had this lady today who scheduled a $500 service on her Trane XR16, thought it was just a tune-up but it was leaking R-410a all over. she got pissed when I said we'd need to add $800 for the repair, calling it a 'scam' after I showed her the superheat readings. FML, why do they always think we're trying to upsell basic maintenance?

man i feel that, every spring its the same crap with AC calls.

proud of you for standing your ground, i turned down a similar job last week and found a better client right after.

for real, these homeowners act like freon grows on trees.

lmao, told a guy once his system was fine till he argued with my invoice.

ugh same here, i hate the entitlement.

we're all in this boat, charging for leaks should be standard.

hit $120k last year by quoting firm on repairs, no more freebies.

thats hilarious, bet she called the next guy too.

boss had me do a free top-off once, never again.

whats the funniest excuse theyve given you for not paying?

PE firms buying up shops and jacking prices, but we still get the blame.

customer said the dog ate the refrigerant, i almost lost it.

screw these cheapskates, theyll call back when it freezes up.

watched a bryan orr video on handling difficult clients, saved my sanity.

insurance should cover dumb customer fees lol.

saw a post on r/hvacadvice about this exact thing, everyone raging.

in hvac techs network, they all say document everything with photos.

we hate these types, ruin the whole day.

use a flat rate book, explains it all upfront.

big corps like carrier pushing us to upsell, but customers fight it.

whats your go-to line for leak explanations?

damn these people, think were mechanics not pros.

never chase em, let the unit die and bill double next time.

frustrated af, had a no-show after i drove 45 min.

guy in the contractor fight group said walk away from red flags.

i get it, tools cost money too.

book that shit in service titan, auto quotes save headaches.

another one bitched about my $150 diagnostic fee.

homeowners using chatgpt quotes to argue, its BS.

i hear ya, solidarity brother.

yep, same struggle every season.

try explaining subcool to a soccer mom, good luck.

flat rate pricing changed my life, no more debates.

bet shes sweating now, serves her right.