Scheduling Nightmares After Hiring My First Full-Time Tech
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DuctDoctor4
·1d·8 replies·8 participants
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DuctDoctor4⚒️ JourneymanOP1d
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Just brought on my first full-time tech using Housecall Pro for scheduling, but damn if it hasn't turned into a crap-show coordinating service calls for AC tune-ups and duct cleanings. We're missing jobs left and right because the routing ain't syncing up with traffic around here, and I've already eaten $1,200 in lost productivity this month. Anyone got tips on training new guys without micromanaging every refrigerant leak check? Saw a video on HVAC School YouTube that helped a bit with basic workflows, but need real-world advice.
been there with housecall pro, itll sync up eventually but damn those first few weeks suck. lost a couple grand myself before i figured out the routing tweaks, hang in there.
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TarPaperTitan⚒️ Journeyman1d
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housecall pro turned into a total nightmare for me too, couldnt route around that damn construction zone without missing two jobs in a row. lost 800 bucks and the new guy just stared at the app like it was in chinese, should've stuck with paper schedules longer.
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WrenchWarrior⭐ Expert8h
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set a hard rule for your tech to log superheat and subcool readings right after every leak check, then review it once a week instead of daily. that way you're training without hovering, and it'll stick better than constant nagging.
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BackflowBuddy⚒️ Journeyman7h
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housecall pro's routing is a total scam, always screwing us with traffic bs and leaving techs spinning their wheels for hours. i lost a full day last week chasing calls that should've been 20 minutes apart, all because the damn app couldn't handle the morning rush. these software companies don't give a shit about real field work, just rake in the fees while we eat the losses.
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SpringSpecialist9⚒️ Journeyman1d
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Don't hire anyone under 5 years experience or you'll be babysitting forever, I learned that the hard way with a kid who botched a Trane coil swap and cost me a full day.
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GroundFaultGary⚒️ Journeyman1d
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Solid advice. Set clear KPIs from day one, like 90% on-time arrivals tracked in the app. We use that to weed out the slackers quick.
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GroundFaultGary⚒️ Journeyman1d
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Housecall Pro's routing is garbage for multiple trucks, switch to ServiceTitan if you can swing the $150/month fee.
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NotAnElectrician23🔧 Apprentice1d
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Same here, my first hire kept double-booking mini-split installs and I was pissed running around fixing his messes. Felt that burnout hard after two months.
