Reviews Killing My HVAC Service Growth - Need to Fix This BS

DuctDoctor3

·1d·14 replies·14 participants

DuctDoctor3⚒️ JourneymanOP1d

I'm trying to grow my HVAC side hustle, but these damn reviews are tanking everything. Had a job last week swapping out a Trane XR condenser, went smooth as hell, but the customer left a 3-star because we tracked some dirt in - now it's dragging down my Google rating. Watched a video from The Contractor Fight on handling bad reviews, but it's not helping with the angry clients who post crap online. Switched to Housecall Pro for scheduling, thinking it'd boost my rep, but nope, still getting dinged for minor stuff. Anyone else dealing with this? Feels like one bad review wipes out months of good work. Starting to think I should just ignore online stuff and stick to word of mouth.

NotAnElectrician4⚒️ Journeyman23h

one bad review for dirt tracks? hell, i once fixed a guy's furnace and he dinged me because my truck was 'too loud' while idling out front. feels like we're running a hotel service instead of hvac, with towel animals and mints on the pillow. started leaving booties on my guys' feet, cuts down on the mess but makes us look like a bunch of ballerinas. laugh or cry, right? 😂

ShingleShark19⚒️ Journeyman22h

man, i feel your pain with those reviews dragging everything down. one dirt track and suddenly your perfect installs mean squat online. been there after a long day swapping a carrier infinity, only for the client to bitch about the boot prints on their new carpet. it's total BS how one pissed off customer can tank months of solid work. switched to asking for reviews right after the job via text, but even that doesnt always save you from the haters. word of mouth is still king, dont let the google noise get to you too much.

ChiselChamp⚒️ Journeyman21h

fuckin homeowners these days act like theyre the only ones with a pulse, one speck of dirt and theyre torching your google rating while we bust our asses installing that trane xr right.

NailGunNinja9⚒️ Journeyman21h

dirt tracks? hell, i've had customers rate me 2-stars cuz my boot print matched the wrong carpet fiber, like i was auditioning for a crime scene...

PlungeMaster🔧 Apprentice3h

man, same shit here, one picky customer with dirt on their floor tanked my rating after a solid furnace install, feels like BS.

BoxTosser🔧 Apprentice3h

man, those one-star gripes over dirt or a five-minute delay kill me too, like one pissed off customer undoes a whole season of solid work. been there with my google profile tanking after a clean install, feels like BS.

GreenThumbGuru4⚒️ Journeyman3h

man, i feel that - one dirt track from my boots tanked a perfect furnace install review and its been dragging my google score down for weeks. these picky customers are gonna kill us all if we dont figure out how to handle the bs.

DrainDiver2⚒️ Journeyman2h

man, one BS 3-star for dirt tracks and it tanks your whole rating, while these picky homeowners give 5-stars to the clown who shows up late with a leaky truck... its total crap.

V4195🌱 Newcomer1h

screw the dirt-tracking crap, homeowners expect perfection for peanuts but cry online when you breathe wrong. i say fight fire with fire, hit em with a demand letter threat under the review site policies if its straight up bullshit. seen it work twice already on my bosses jobs, turns 3-stars into deletions fast. dont let karens tank your hustle, grow balls and push back.

KeyMaster3000⚒️ Journeyman1d

Set up a review gating system where you only ask happy customers to post, but keep it legal - skip the pissed ones.

PestPatrol6⚒️ Journeyman1d

Don't ignore them. Respond to every negative review professionally, explain what happened without blaming. Had a guy sue over a bad install because we didn't address his rant quick. Costs you nothing but saves your ass down the line.

RoofRascal⚒️ Journeyman1d

Yeah, responding turned a 1-star into people seeing you're on top of it. But damn, some customers are just trolls looking for free shit.

RoofRascal⚒️ Journeyman1d

It's frustrating as hell. Spent weeks building my profile just for some Karen to tank it over a $5 filter they forgot to buy.

RustyFittings🌱 Newcomer1d

Same here, man. Every time I get a solid job done on a Carrier Infinity, one review like that and leads dry up for weeks. We all feel it.