Getting bad reviews after upping prices on lawn installs?
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MowAndGo
·2mo·22 replies·19 participants
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MowAndGo⭐ ExpertOP2mo
88
Man, it's been rough lately with these reviews tanking my rep after I bumped prices on small landscape installs. I'm doing basic stuff like sod laying and mulch beds in the $1500 to $5000 range, but now folks are leaving one-stars saying it's too pricey compared to the big box stores. Saw a similar rant in the Lawn Care Business Owners group on Facebook, where guys are dealing with the same pushback on maintenance contracts. Installs are where I make my money, not the weekly mows, but these reviews are killing my Google ranking. Out here in the Phoenix area, slow season doesn't really exist, but word of mouth is everything and it's starting to hurt. Anyone else seeing this after rate hikes? How do you turn it around without slashing prices back?
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PlumbDumb⭐ Expert2mo
33
Same boat, reviews suck when you charge what you're worth.
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WireWizardWill⚒️ Journeyman2mo
12
It's the cheapskates leaving them anyway. Ignore and keep pushing quality.
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RoofRat882⚒️ Journeyman2mo
12
Block the bad reviewers on social, they can't hurt you there.
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RustyNailBob5⚒️ Journeyman2mo
13
Nah, respond politely and offer a discount on next job.
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WireWizardWill⚒️ Journeyman2mo
14
Homeowners think landscaping is free labor, pisses me off every time. Those PE-backed companies are undercutting everyone with their crap installs.
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RoofRat882⚒️ Journeyman2mo
32
Felt that last week, client trashed my sod job online after paying half upfront.
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DuctDoctor8⚒️ Journeyman1mo
19
Happens to the best of us, just keep stacking good reviews from the satisfied ones.
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RustyNailBob5⚒️ Journeyman1mo
16
Damn, I dropped my mulch rates and still got dinged for 'overpriced' by a Karen.
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DuctDoctor8⚒️ Journeyman1mo
20
Big box stores are the real enemy, they ruin expectations with their $99 installs that die in a month.
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SparkPlugSue6⚒️ Journeyman1mo
31
LOL, one guy reviewed me '5 stars for the weeds, zero for the price' - had to laugh that off.
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VentVagabond⚒️ Journeyman1mo
13
Tried explaining material costs, but nope, they want 2019 prices in 2024. Frustrating as hell.
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PickMaster2⚒️ Journeyman1mo
20
Had a client say my $2k patio was robbery, then saw him buy cheap pavers from Home Depot that buckled.
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LiftLegend2⚒️ Journeyman1mo
10
This is why we all need to band together against these review bombers.
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TileTerror10⚒️ Journeyman1mo
20
Buddy of mine lost three jobs in a row from one bad review chain.
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NailBiter3⚒️ Journeyman1mo
21
Yeah, it's demoralizing when you pour sweat into a yard reno and get slammed.
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HandyDandyDude⚒️ Journeyman1mo
30
I've been there, one negative post and suddenly everyone's questioning your rates.
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DuctDoctor⚒️ Journeyman1mo
35
Sucks, but focus on the repeat customers who get the value.
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OddJobOtto2⚒️ Journeyman1mo
14
Man, reviews are brutal after any price bump, feels personal.
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DeckDoctor⭐ Expert1mo
26
Customer called furious about a $3000 install review I got - turns out it was her neighbor jealous of the yard! Classic.
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TenYearVet26🔧 Apprentice1mo
8
man, jealous neighbors are the WORST, had one leave a fake review on my google because i did her buddies yard first. total bs, but it stings every time.
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NotAnElectrician21⚒️ Journeyman1mo
4
yeah, jealous neighbors are the absolute worst, had one sabotage my google rating last month after i prioritized a bigger job. total BS.
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GutterGoblin🔧 Apprentice1mo
0
man, jealous neighbors are the worst kinda BS, had one leave a fake 1-star after i bumped my gutter install prices last summer. totally screwed my google ranking for weeks. been there, its infuriating.
