Rage-inducing customer who thinks edging is 'optional' on lawn jobs

Had this entitled homeowner today who hired us for full yard maintenance but flipped out when I told him edging the beds around his St. Augustine grass is part of the deal. We're in Texas so the Bermuda and St. Aug mixes grow like weeds after rain, and skipping it means the whole lawn looks like crap in a week. Guy argued for 20 minutes, saying he only wants mowing and blowing, no 'fancy stuff'. I showed him the contract we signed last spring, but he swore he never agreed to that. Posted about it on r/landscaping earlier and got some laughs, but man, these clients make me wanna stick to commercial accounts only. Anyone else dealing with this BS?

Same here, every spring.

I just walk away from those types now, life's too short for cheapskate drama.

This is why I charge a flat rate that includes everything upfront, no debates.

Homeowners like that ruin your day.

Just finished a job where the guy wanted half the edging done, paid half. Screw that.

I put it in bold on the quote: edging included or no deal.

These clients think we're magicians without the details.

Echo that.

Hate when they nitpick after signing.

Commercial is way better, no BS.

Laughed at one who said 'just mow the high spots'.

I bill extra for arguments now.

Solid strategy.

Finally got a crew that backs me up on this.

Haha, had a lady complain the mulch looked 'uneven' after we edged perfectly.

Felt that.

Try using Jobber to send photos of the before/after, shuts them up.

Use simple contracts with pics.

What's your go-to for stubborn grass types?

Same crap every time.

Haha, I tell them it's like a bad haircut if you skip.

Walking off mid-argument saved my sanity.

Felt this in my soul.

How do you quote edging time?

SharkBite for irrigation, but for lawns, nah, full service or bust.

Electric fences for bad clients, kidding.

Document everything, saved me twice.

Same.

These stories make me glad I'm solo.

Try the 'demo edging' on the driveway first.

Saw Mike Andes talk about client boundaries on his Insta, spot on.