lady called about rekeying her Kwikset after a breakup, then lost her damn mind

had this customer yesterday who needed her front door Kwikset rekeyed after kicking her ex out, sounds simple right? i get there, spend 20 minutes doing the pins and test it twice, everything smooth. she starts nitpicking the finish saying it looks scratched from my tools, even though it was pristine, and demands i replace the whole deadbolt for free. i work mostly in rural ohio where folks are usually straight shooters, but this one turned into a screaming match over nothing, had to walk away after explaining it's normal wear. saw a similar rant in the locksmith professionals facebook group last week, makes you wanna quit residential sometimes. anyone else dealing with these entitled types lately?

entitled karens are the worst part of this job, had one accuse me of stealing her mail while i was picking her jammed mortise lock.

i charge a 50 dollar crazy fee now for anyone who argues over basic stuff like that, weeds em out quick.

classic, they call you in a panic then act like youre the problem.

this industry is full of psychos, stick to commercial gigs if you can.

had a holy shit moment last month with a similar one, she wanted her schlage keyed to her cats birthday or some bs, i just left the invoice on the porch and bounced.

frustrated as hell with these clients, makes me wanna switch to auto locksmithing only.

watched a bosnianbill video on handling difficult customers, he just laughs it off but im not that chill.

pro tip: record every job on your phone from the start, saved my ass twice with complaints like this.

same here man, rural ohio sounds rough, we get em everywhere tho.

yep, had one threaten to sue over a rekey that 'didnt feel right', total bs.

document everything and have a solid contract, thats what keeps the crazies at bay.

these stories make me grateful for my steady apartment complex contracts, no homeowners to deal with.

ugh i feel you, just had a guy haggle me down on a simple kwikset install then complain it was too shiny.

karens gonna karen, best bet is flat rate pricing so no room for argument.

totally get it, miss my old routes where clients were chill.

they all think locks are free after you show up, SMH.

had one call back three times after i rekeyed her file cabinet, said the keys stuck, turned out she was forcing em.

frustrating af, i just upcharged the callback fee after the second time.

i hear ya, these clients test your patience daily.

record the before and after pics, shows youre not the one screwing around.

exactly, or just walk if they start yelling, lifes too short.