Invoicing Nightmares After Emergency Lockouts with My Kwikset Cores

Been running my locksmith gig solo for a bit, and invoicing these late-night lockout calls is turning into a total crap-show. Last week I had a guy locked out of his deadbolt, spent an hour picking it open and rekeying with my Kwikset SFIC cores, but then he disputes the line item for the travel time because 'it wasn't in the quote.' I use Housecall Pro for the billing, but it doesn't always catch those add-ons smoothly, especially when the customer's half-asleep and nodding along. Anyone got a better way to handle emergency surcharges without the back-and-forth? Feels like I'm chasing my tail every time. NGL, it's making me rethink solo ops.

Switch to Jobber for invoicing - it lets you set up auto-surcharges for after-hours calls and templates the whole thing so customers sign off upfront. Been using it for my installs and cuts the disputes in half.