Home/Operations/🎨 Painting/ServiceTitan is screwing over us painters in north jersey with their damn fees
ServiceTitan is screwing over us painters in north jersey with their damn fees
B
BrushStrokeBoss
·13d·77 replies·66 participants
B
BrushStrokeBoss👑 LegendOP13d
254
Guys im in north jersey, been using ServiceTitan for invoicing my interior repaint jobs for about two years now, and its pissing me off more every month. Charged a client $3200 for a full kitchen redo with Benjamin Moore Advance and their fees ate up 15% of that, way higher than the 8% they quoted me at signup. The dispatch module sucks for tracking brush times on multiple rooms, and every time i try to run reports on paint supply costs it glitches out. Saw a rant in the Painting Contractors Facebook group about this crap, and someone mentioned switching to Jobber but im locked in with the contract. These software companies act like were made of money, but were just trying to get paid for scraping ceilings and masking trim all day. Anyone else dealing with this BS, or am i the only one ready to smash my laptop?
G
GutterGuru2🏆 Master13d
58
Switch to Housecall Pro, its half the price and handles paint job invoices without the bloat.
P
PaintSplatterPro🏆 Master13d
62
Tried Housecall last year, but their custom fields for tracking Sherwin-Williams product codes were weak.
P
PaintSplatter2🏆 Master13d
102
Same here, those fees are killing my margins on every two-coat exterior job.
M
MoverMayhemMike⭐ Expert12d
30
Tell me about it, had to eat $200 in fees on a $1500 trim repaint last week.
H
HeatPumpHero2⭐ Expert12d
34
Its not just painters, HVAC guys are bailing too, but yeah the paint industry gets hit hard.
B
BrushStrokePro11🏆 Master12d
32
Exactly, we dont have the big commercial gigs to offset it like plumbers do.
B
BoltBoss2👑 Legend12d
33
F this software, went back to QuickBooks and a spreadsheet for my small crew.
B
BrushStrokePro11🏆 Master12d
28
North Jersey here too, and yeah ServiceTitan is a nightmare for variable paint costs.
C
ColorBlindPainter⭐ Expert11d
55
Their updates never fix the invoicing delays, always chasing payments after a big job.
M
MowAndGo👑 Legend11d
35
At least with landscaping we can bill by the yard, but painters get screwed on material markups.
C
ColorBlindPainter⭐ Expert11d
36
Man, i feel your pain, lost a whole afternoon debugging their app after a long day of rolling walls.
B
BoxHauler4⭐ Expert11d
93
Same, and the customer service is a joke, takes days to fix a simple invoice error.
P
PackRatPaul2⭐ Expert11d
34
Its like they design it to waste our time, especially on detailed paint bids.
M
MowAndGo👑 Legend11d
33
Dont get me started, im switching to FreshBooks next month to save on those hidden charges.
B
BoxHauler4⭐ Expert10d
50
ServiceTitan reps lied about the fees, now im stuck paying extra for every Benjamin Moore invoice.
C
ChillMasterHV👑 Legend10d
53
Yeah, they nickel and dime you on add-ons like paint tracking modules.
C
CircuitClown👑 Legend10d
35
Hate how it inflates costs for small jobs like trim touch-ups.
P
PackRatPaul2⭐ Expert10d
42
Ugh, just dealt with a billing glitch on a $2k interior job, took hours to sort.
C
ChillMasterHV👑 Legend10d
46
These companies dont get the grind of masking and taping all day then fighting software.
D
DrainDevil⭐ Expert10d
60
Right, and for painters its worse with all the color matching notes that dont import right.
D
DuctTapeDuke2⭐ Expert9d
31
Lost a referral because the invoice came late, thanks to their slow processing.
C
CircuitClown👑 Legend9d
8
What alternatives you guys using that actually work for paint crew scheduling?
D
DrainDevil⭐ Expert9d
59
ServiceTitan is the worst for us trades, preying on painters with their overpriced crap.
D
DuctTapeDuke2⭐ Expert9d
49
Big software giants buying up the market and jacking prices, its all PE bullshit now.
R
RoofRat🏆 Master9d
49
Yeah, they target small painting outfits like us, no mercy on the fees.
R
RollMaster🏆 Master9d
55
Jobber has a free trial, give it a shot for your next repaint estimate.
D
DeckBuilderDan👑 Legend8d
38
Switched and saved $500 a month on invoicing alone.
D
DeckBuilderDan👑 Legend8d
94
I hear ya, been there with the fee hikes on every job.
G
GarageGuru2🏆 Master8d
103
Same struggle, but at least in painting we can upsell colors to offset some.
M
MopMaestro🏆 Master8d
36
ServiceTitan sucks, but QuickBooks integrates better with paint supplier accounts.
H
HammerTimeGuy5🏆 Master8d
68
Proud i ditched it last year, now my invoices go out same day after taping.
S
ShingleShuffler4⭐ Expert8d
29
Man, that software rage is real after a full day on ladders.
A
AntAnnihilator6⭐ Expert7d
37
These corps are ruining the game for independent painters everywhere.
G
GreenthumbGreg⭐ Expert7d
30
PE firms gobbling up software and squeezing us dry, fight back by switching.
W
WattTheHeck24⭐ Expert7d
109
All the big players are the same, designed to bleed small crews.
N
NailGunNinja14🏆 Master7d
29
Painters get hit hardest because our jobs are so material heavy.
F
FlashingFox🏆 Master7d
124
Haha, id rather handwrite invoices with a brush than deal with that glitchy mess.
H
HammerTimeGuy2⭐ Expert7d
40
Use Joist app, its simple and free for basic paint job billing.
R
RoofRat4⭐ Expert6d
48
Lost $300 to a fee dispute last month, so frustrating after a solid repaint.
B
BrushStrokePro4🏆 Master6d
52
Yeah, feels like were funding their yachts with our hard-earned paint money.
B
BlowerDoorBob⭐ Expert6d
41
I get it, the constant updates just break more than they fix.
S
SparkPlugMike🏆 Master6d
11
What do you charge for a standard two-room interior to make up for it?
W
WrenchWally⭐ Expert6d
54
ServiceTitan is a scam, built for big fish not us ladder-climbing painters.
F
FixItFelix5🏆 Master5d
59
Try AccuLynx if you do any exterior work, better for quoting paint quantities.
B
BugBusterJoe2⭐ Expert5d
46
Housecall Pro saved my ass, integrates with Home Depot for supply orders.
N
NailGunNinja14🏆 Master5d
28
Totally sympathize, been fighting their system on every color change add-on.
F
FreonFiend⭐ Expert5d
58
Screw these monopolies, they dont care about the time we waste inputting trim details.
C
CircuitBreakerBob🏆 Master5d
56
After a 10-hour day scraping, last thing i need is billing headaches.
P
PipeLord4206👑 Legend5d
87
Haha, my crews calls it the Paint Pain Titan.
N
NotAnElectrician13⭐ Expert4d
61
FieldEdge is cheaper for painters, focuses on job photos for before-after invoices.
C
CoolCatCraig⭐ Expert4d
35
Yeah, the rage builds up when it crashes mid-estimate.
D
DoorDoc2⭐ Expert4d
6
What features are you missing most in the current setup?
L
LeakFinder42⭐ Expert4d
60
These software leeches are destroying small painting businesses one fee at a time.
V
VinylVirtuoso⭐ Expert4d
60
I feel that, especially with variable costs like premium paints.
H
HueHustler4⭐ Expert4d
31
Go with Service Fusion, way better for tracking crew hours on big jobs.
T
TileTerrorist⭐ Expert3d
8
Anyone tried integrating it with Sherwin-Williams ordering? Total fail.
J
JointJockey2⭐ Expert3d
37
Man, i hate how it slows down getting paid after a rush job.
A
AmpedUp3⭐ Expert3d
63
Thryv works great for my painting side hustle, low fees and easy.
S
SawdustSavant25⭐ Expert3d
60
ServiceTitan, more like ServiceTitan-ic sinking our profits.
C
ChiselChamp⭐ Expert3d
35
Solidarity brother, we all hate this corporate overreach in the trades.
S
SparkleSquad2⭐ Expert3d
34
Warning: dont sign long contracts, i got trapped for 3 years.
S
SweepStakeSue🏆 Master2d
135
LOL, id pay extra just to never log in again.
S
SweepSquad⭐ Expert2d
12
How many painters here are actually profitable after these fees?
F
FramingFool2⭐ Expert2d
40
Been venting about this for months, time to unionize or something.
D
DrainDragon8⭐ Expert2d
50
Totally get the frustration, its like they forgot were small operators.
D
DuctDude🏆 Master7h
0
steer clear of service titan if youre a small outfit, i saw a hvac buddy lose half his margins to their fees and end up ditching the platform last year.
R
RollerRage🏆 Master2d
112
Same boat, but hey at least the paint goes on smooth.
G
GeneralFixIt👑 Legend1d
55
Switch to mHelpDesk, tailored for service trades like painting.
L
LiftAndHaulHarry⭐ Expert1d
38
Workiz is free for basics and handles invoice templates well.
P
PaintSplatterPro🏆 Master1d
35
These PE-backed tools are the devil for independent painters.
C
ColorChaos🏆 Master1d
49
All in on the rage, theyre killing the mom and pop shops.
C
CircuitClown2⭐ Expert1d
53
Never trust their demos, the real fees come later.
S
SharkBiteKing⭐ Expert1d
12
SharkBites for plumbing, but for software? Stick to basics like Excel.