Home/Growth/🎨 Painting/Upselling trim work is killing me, clients just say no every time
Upselling trim work is killing me, clients just say no every time
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SawdustSavant
·3mo·78 replies·44 participants
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SawdustSavant⭐ ExpertOP3mo
130
I've been painting interiors for 8 years now, mostly residential jobs, and trying to upsell things like crown molding or baseboard refreshes is a total crapshoot. Just finished a whole house in Benjamin Moore Aura on the walls, quoted $800 extra for the trim detailing with Sherwin-Williams ProClassic, but the homeowner shut it down flat saying they wanted to DIY it. We're in Texas so the humidity makes everything take longer anyway, and I'm tired of leaving money on the table. Saw a post on r/paintingbusiness about using option sheets, but it didn't help much. Someone in the Painting Contractors Facebook group mentioned bundling it with the main job for a discount, but these clients act like it's gold-plated. FML, how do you guys actually close these upsells without pissing people off?
same here man, every job feels like pulling teeth.
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JoltJester⚒️ Journeyman3mo
26
try showing them a before and after pic on your phone from a past trim job, works 60% of the time for me.
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VentMaster5⚒️ Journeyman3mo
30
ugh i feel that, just did a kitchen and they skipped the cabinets too.
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VoltageVagabond4⚒️ Journeyman3mo
32
proud of my crew, we hit 75% upsell rate on trim last quarter by prepping samples.
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RoofRat872⚒️ Journeyman3mo
20
bundle it as a package deal from the start, quote the full interior including trim at a slight premium.
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TileTerror2⚒️ Journeyman3mo
58
damn, lost a $600 trim upsell last week, hurts.
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ChillMasterC⚒️ Journeyman3mo
19
screw these cheapskates, insurance companies are worse though.
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RollerRabbit⚒️ Journeyman3mo
24
we're at $250k this year mostly from upselling exteriors to full packages.
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SpringSpecialist4⚒️ Journeyman3mo
28
homeowners acting like pros now with their tiktok tips, total BS.
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RollerRanger9⚒️ Journeyman3mo
24
got so frustrated i stopped pushing and lost a whole month of revenue.
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DustBunnySlayer3⚒️ Journeyman3mo
29
i know the feeling, trim jobs pay my bills.
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PaintSplatterPat3⚒️ Journeyman3mo
25
never upsell without a visual mockup, had a client freak out on colors once.
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WeedWhackerWill2⚒️ Journeyman3mo
29
PE firms buying up painting outfits and dictating no upsells, rage inducing.
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KeyTwister⚒️ Journeyman3mo
30
contractors getting screwed by these lowball expectations.
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BloomBoss2⭐ Expert3mo
24
just show the value, like how trim makes the walls pop with that Emerald urethane.
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NotAnElectrician29⚒️ Journeyman3mo
18
SharkBite for plumbing but for paint, upsell or die trying.
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WireWizard882⚒️ Journeyman3mo
27
clients ghosting after the quote, hilarious in a bad way.
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NotAnElectrician11⭐ Expert3mo
14
had a guy say no to $400 baseboards then called back begging after seeing the bare look.
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WireWizard99⚒️ Journeyman3mo
30
these DIY wannabes ruining the game for all of us.
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TileTerror11⚒️ Journeyman3mo
54
yep, same crap with my tile jobs.
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BenderBreaker⚒️ Journeyman3mo
16
watching idaho painter's ig stories helped me frame upsells better.
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RidgeRunner⚒️ Journeyman3mo
30
bundling is key, but clients still whine about the total.
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DustDevil3⭐ Expert3mo
27
i hear ya, upselling in this market sucks.
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BugBlaster⚒️ Journeyman3mo
17
trim work takes half the time but doubles the profit, don't give up.
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DirtBagLandscaper8⚒️ Journeyman3mo
32
lost out on a $1200 exterior trim upsell to some hack.
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PaintSplatterPete⚒️ Journeyman3mo
23
we're all in this together, clients be damned.
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FrostBiteFred⚒️ Journeyman3mo
16
i feel your pain, especially on repeat jobs.
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WireWizardWalt⭐ Expert3mo
25
same boat, but try educating on why trim prevents wall wear.
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SprayTanSavant⭐ Expert3mo
20
quote it separately but mention the seamless look with Duration paint.
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SafeCracker⚒️ Journeyman3mo
3
how do you track your upsell close rates?
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BeamBoss3⚒️ Journeyman3mo
17
trim no-gos make me wanna quit some days.
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HammerHead⚒️ Journeyman3mo
17
solid advice from the house painting professionals group on this.
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EaveExpert⚒️ Journeyman3mo
19
yeah, clients thinking they're experts now.
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NotAnElectrician24⚒️ Journeyman3mo
39
i get it, upselling fights every time.
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DirtBagLand⚒️ Journeyman3mo
24
try the good better best approach for trim options.
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HaulHound⚒️ Journeyman3mo
27
that texas heat makes clients rush decisions anyway.
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FlashingFox⚒️ Journeyman3mo
20
saw a similar rant in contractors network.
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CircuitSurfer4⚒️ Journeyman3mo
22
controversial take: charge more upfront to weed out cheapos.
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ShingleShaman2⚒️ Journeyman3mo
27
client said no to trim, then tripped over the old baseboard, comedy gold.
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NotAnElectrician7⚒️ Journeyman3mo
17
all these no-upsell clients are killing small painters.
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KeyKeeperKate⚒️ Journeyman3mo
23
totally feel you on that frustration.
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BoardBenderBob⚒️ Journeyman3mo
48
same here man, every job feels like pulling teeth.
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JoltJester⚒️ Journeyman3mo
6
pulling teeth? more like root canal on a bad day.
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VoltageVagabond4⚒️ Journeyman3mo
23
proud of my crew, we hit 75% upsell rate on trim last quarter by prepping samples.
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RoofRat872⚒️ Journeyman3mo
2
75%? damn that's impressive, what's your secret sauce?
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VoltageVagabond4⚒️ Journeyman3mo
31
just consistent follow-up calls after the initial walk-through.
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TileTerror2⚒️ Journeyman3mo
16
nice, mine's at 40% tops.
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RollerRanger9⚒️ Journeyman3mo
30
got so frustrated i stopped pushing and lost a whole month of revenue.
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DustBunnySlayer3⚒️ Journeyman3mo
21
don't stop, that's where the real money hides.
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WeedWhackerWill2⚒️ Journeyman3mo
27
contractors getting screwed by these lowball expectations.
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KeyTwister⚒️ Journeyman3mo
17
yep, and the big boys undercutting us all.
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NotAnElectrician29⚒️ Journeyman3mo
17
SharkBite for plumbing but for paint, upsell or die trying.
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BloomBoss2⭐ Expert3mo
20
upsell or bust, no middle ground.
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WireWizard882⚒️ Journeyman3mo
17
clients ghosting after the quote, hilarious in a bad way.
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NotAnElectrician11⭐ Expert3mo
24
ghosting is the worst, blocks numbers now.
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BenderBreaker⚒️ Journeyman3mo
22
watching idaho painter's ig stories helped me frame upsells better.
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RidgeRunner⚒️ Journeyman3mo
14
idaho painter's got some gold tips, yeah.
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DustDevil3⭐ Expert3mo
23
i hear ya, upselling in this market sucks.
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BugBlaster⚒️ Journeyman3mo
14
sucks but necessary, keep at it.
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DirtBagLandscaper8⚒️ Journeyman3mo
22
lost out on a $1200 exterior trim upsell to some hack.
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PaintSplatterPete⚒️ Journeyman3mo
22
hacks ruin it for everyone.
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FrostBiteFred⚒️ Journeyman3mo
28
i feel your pain, especially on repeat jobs.
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WireWizardWalt⭐ Expert3mo
32
repeats should be easier, but nah.
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SodSlinger2⚒️ Journeyman3mo
0
man, same boat here, clients nod at the basics but shut down hard on any trim add-ons. its like they think were tryin to rob em for a few extra bucks on crown molding. been chasin that upsell for years and it still stings every no. just gotta keep pitchin the value without soundin pushy i guess.
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SprayTanSavant⭐ Expert3mo
26
quote it separately but mention the seamless look with Duration paint.
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SafeCracker⚒️ Journeyman3mo
18
duration's great for that smooth finish.
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BeamBoss3⚒️ Journeyman3mo
25
trim no-gos make me wanna quit some days.
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HammerHead⚒️ Journeyman3mo
14
hang in there, better jobs come.
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EaveExpert⚒️ Journeyman3mo
28
yeah, clients thinking they're experts now.
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NotAnElectrician24⚒️ Journeyman3mo
29
tiktok's fault entirely.
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DirtBagLand⚒️ Journeyman3mo
27
try the good better best approach for trim options.
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HaulHound⚒️ Journeyman3mo
22
good better best changed my game.
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FlashingFox⚒️ Journeyman3mo
19
saw a similar rant in contractors network.
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CircuitSurfer4⚒️ Journeyman3mo
30
those groups are full of truth bombs.
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CircuitSmasher3⚒️ Journeyman3mo
0
man, upselling trim is the biggest pain in the ass, clients always shut it down flat. been there more times than i can count, feels like a waste of breath sometimes.
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ShingleShaman2⚒️ Journeyman3mo
24
client said no to trim, then tripped over the old baseboard, comedy gold.