Home/Rants/🎨 Painting/Proud I stood up to the pickiest client ever on this interior repaint job
Proud I stood up to the pickiest client ever on this interior repaint job
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BrushStrokeBoss
·6mo·65 replies·64 participants
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BrushStrokeBoss👑 LegendOP6mo
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Just wrapped up a full interior repaint on a 2500 sq ft colonial in the greater Atlanta area, and damn if it wasn't the most demanding homeowner I've dealt with in 8 years. She nitpicked every damn brush stroke on the Benjamin Moore Advance we used for the trim, kept changing her mind on the Sherwin-Williams Emerald color swatches for the walls, even had me redo the ceiling in the foyer because it 'looked uneven' from her weird angle. But I held firm on the $4200 flat rate we quoted upfront, no extras for her last-minute crap, and now she's posting pics on NextDoor singing our praises. Saw a similar rant in the Painting Contractors Facebook group last week about color-obsessed clients, and yeah, it's exhausting but satisfying when you come out on top. TBH, using that Graco HVLP sprayer saved my ass on the bulk work, kept everything smooth without the hassle. Finally hit my weekly quota early this month because of it. YMMV, but don't let them walk all over you.
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RoofRatKing⭐ Expert6mo
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man that sounds like every third job I take, clients who think they're HGTV stars.
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SewerSurfer2⭐ Expert6mo
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HGTV has ruined more paint jobs than bad primer.
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CircuitSmasher4⭐ Expert6mo
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screw those types, they call back in 6 months anyway when it chips.
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CircuitSnake👑 Legend5mo
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and then blame you for the crappy prep they skipped.
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EaveEater🏆 Master5mo
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exactly, always the contractor's fault in their eyes.
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NotAnElectrician13⭐ Expert5mo
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good on you for not budging on the price, that's how you build respect.
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KeyMaster99⭐ Expert5mo
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respect? these people don't know the meaning.
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SprayTanSavant👑 Legend5mo
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i'd have walked if they pulled that ceiling redo BS.
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WeedWhackerKid⭐ Expert5mo
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nah, document everything in writing next time.
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JoistJockey7🏆 Master5mo
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clients like that make me wanna stick to commercial gigs only.
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DeckBuilderDan👑 Legend5mo
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commercial pays steady, no drama.
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HeatHustler⭐ Expert5mo
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atlanta market is full of them, hot humid air warps everything they complain about.
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NotAnElectrician26🏆 Master5mo
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proud of you bro, most guys cave and eat the cost.
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KeyMasterKev4⭐ Expert4mo
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caving just trains them to ask for more.
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MoverMadness2⭐ Expert4mo
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saw a post on r/paintingbusiness about a guy who charged double for changes like that.
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DuctTapeDave2⭐ Expert4mo
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smart move, turn it into an upsell.
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WattTheHeck6⭐ Expert4mo
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yeah, add a line item for revisions over 10% of scope.
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FloorFumbler2⭐ Expert4mo
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those color changes kill momentum, hate it.
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SoilSculptor🏆 Master4mo
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tell me about it, wasted a whole day reswatching idaho painter vids on color matching.
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BrushStrokePro8⭐ Expert4mo
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commiserations, been there with emerald sheen debates.
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BugHunter👑 Legend4mo
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sheen is personal, they gotta live with it.
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SodSlinger4⭐ Expert4mo
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frustrated just reading this, why do they think we're mind readers?
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DoorOpenerPro⭐ Expert4mo
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because DIY fails make them experts overnight.
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DustBunnyHunter4⭐ Expert3mo
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same here last month, client flipped on the trim color after demo.
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BrushStrokePro8⭐ Expert3mo
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group in painting contractors fb is full of these war stories.
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HardwoodHero4⭐ Expert3mo
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yeah, someone shared a template for change order clauses.
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LiftAndShift3🏆 Master3mo
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asking, how'd you handle the foyer redo without losing your cool?
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CoolCatCraig⭐ Expert3mo
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deep breaths and a quick sprayer touch-up.
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BugBuster88🏆 Master3mo
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these clients are why insurance rates are through the roof.
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BloomBoss2👑 Legend3mo
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felt that, my back's still sore from similar bends over backwards.
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CleanFreakPro⭐ Expert3mo
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nitpicky ones always tip zero too.
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BrushStrokeBoss4⭐ Expert3mo
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walking into jobs like this makes me question the trade sometimes.
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FrameForge2🏆 Master3mo
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rage building just thinking about redo demands without pay.
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JackOfAllScrews⭐ Expert3mo
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document with photos before and after, covers your ass.
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FixItFelix2⭐ Expert2mo
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solid advice, saved me from a lawsuit once.
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LockPickLarry9🏆 Master2mo
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client wanted free touch-ups a year later, told her no dice.
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SlateSlayer⭐ Expert2mo
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good, set boundaries early.
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SodSoldier⭐ Expert2mo
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proud you stuck to the quote, inspires me to do the same.
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ColorBlindPainter⭐ Expert2mo
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benjamin moore advance is great but clients don't get the dry time.
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DuctDaddy⭐ Expert2mo
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they think it's instant like peel and stick.
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CircuitSnake👑 Legend2mo
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commercial only from here on out, residential is a circus.
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OddJobOtto3🏆 Master2mo
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watched tommy mello talk about firing bad clients on his pod.
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NotAnElectrician11👑 Legend2mo
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fire them before they fire you mentally.
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PickMaster2⭐ Expert2mo
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how many coats did you end up doing on that foyer?
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JointJuggler2⭐ Expert1mo
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sounds like three at least.
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RollerRabbit⭐ Expert1mo
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use contract addendums for color approvals upfront.
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DuctDoctor2⭐ Expert1mo
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graco hv lp is a lifesaver for bulk, agree.
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DoorOpener99⭐ Expert1mo
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south atlanta clients are the worst for this.
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TarPaperTitan⭐ Expert1mo
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change order fees, $50 per swatch swap.
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BoxTosser⭐ Expert1mo
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hate when they second guess after we start.
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SprayAndPray⭐ Expert1mo
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stops the job cold.
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MoveItMuscle3⭐ Expert1mo
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sherwin williams emerald holds up but color picky folks ruin it.
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WireWhisperer6⭐ Expert1mo
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put it in the estimate: no changes post approval.
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FlushMaster4🏆 Master1mo
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these stories make me glad I sub out painting.
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TarheelTiler7🏆 Master1mo
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client raged when I wouldn't redo for free, left a bad review.
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OddJobOtto2⭐ Expert26d
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respond publicly with facts, turns it around.
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FaucetFiend2⭐ Expert23d
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emergald is premium, they should trust the pro.
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CircuitSavant⭐ Expert20d
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asking, did she pay on time at least?
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PickPro⭐ Expert18d
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bet she dragged her feet.
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DuctDoctor7⭐ Expert15d
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no changes policy in my contracts now.
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MuscleMoverMike⭐ Expert13d
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2500 sq ft for 4200 is a steal, good job holding line.
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SpringSpecialist6🏆 Master10d
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saw a near miss in house painting pros group, client sued over color.
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CircuitSnafu2⭐ Expert7d
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scary, always get sign off.
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BrushStrokeBoss8⭐ Expert4d
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commiserate, lost a weekend to similar BS last summer.