ServiceTitan invoicing is screwing my plumbing business in north Jersey

Been using ServiceTitan for invoicing my residential repipes and water heater installs for the last two years, but it's turning into a total crap-show. Up here in north Jersey, with all these old slab homes, I have to log every PEX-A run and SharkBite fitting detail just to get a clean invoice out, and half the time it glitches and sends duplicates to customers. Last month, I lost $800 on a job because the system didn't track my change order for adding a new sump pump right, and the client shorted me thinking it was included in the original $4500 quote. I saw a similar rant in the Plumbers United Facebook group about their pricing hikes, and someone mentioned switching to Jobber. Watched a Tommy Mello video where he breaks down why he ditched big software for something simpler, but I'm locked in now with the contract. FML, anyone else dealing with this BS?

Man, same here with that software eating up hours on every drain job, feels like it's running the show instead of you.