ServiceTitan invoicing is screwing over my small plumbing jobs
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FlushMaster
·4mo·96 replies·94 participants
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FlushMaster👑 LegendOP4mo
276
I'm running a small plumbing outfit and been using ServiceTitan for about a year now, but the invoicing part is driving me nuts. Every time I do a quick drain clean or PEX repair, it takes forever to input all the line items and get the receipt scanned right through their app. We're in Texas so everything's big and fast-paced here, but this software feels like it's made for huge commercial outfits, not guys like me swapping out Moen faucets on residential calls. I saw a guy in the Plumbers United Facebook group ranting about the same thing last week, and he said it ate up two hours on a simple water heater flush. Switched to Jobber for a test run on a few jobs, and man, the invoicing flew by without all the BS. Anyone else dealing with this crap?
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PruneMasterFlex⭐ Expert4mo
62
don't tie your whole workflow to one platform, it'll bite you when they hike fees.
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AllAroundAce⭐ Expert4mo
50
exactly, i bailed after the last update.
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KeyMaster99⭐ Expert4mo
3
hike fees? yeah, they doubled my monthly last year.
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BackflowBuddy⭐ Expert4mo
66
test it out, but have a backup ready.
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WattTheHeck24⭐ Expert4mo
30
ServiceTitan's great for big teams, but solo plumbers get screwed.
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AntAnnihilator3👑 Legend4mo
46
solo here, switched to housecall pro and never looked back.
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HammerTimeHank2🏆 Master3mo
64
frustrated as hell with their mobile app crashing mid-invoice on repips.
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RatRacer⭐ Expert3mo
111
same, lost a whole day's billing once.
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BugBusterJoe3🏆 Master3mo
100
their customer support is a joke, wait times are insane for plumbing-specific issues.
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MuscleMoverMike⭐ Expert3mo
46
yeah, tried calling about a glitch with SharkBite entries, got hung up on.
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TileTerror2🏆 Master3mo
60
i'm pissed too, invoicing a whole house repipe shouldn't take an hour.
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WattTheHeck15⭐ Expert3mo
5
pipe dream, right? it's all automated BS that breaks.
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ColorChaos🏆 Master3mo
121
been there, the frustration builds up fast on back-to-back service calls.
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FlushForce2🏆 Master3mo
37
service titan feels like overkill for us little guys in the trenches.
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PackRatPro2⭐ Expert3mo
42
yeah man, i feel your pain on those quick jobs turning into data entry hell.
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TarHeelTiler2⭐ Expert3mo
28
exactly, drain snakes and wrenches don't need all that digital nonsense.
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NotAnElectrician9👑 Legend3mo
33
feels like it, but sometimes you gotta adapt or get left behind.
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FaucetFiend⭐ Expert3mo
28
adapt my ass, it's costing me time and money.
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BoltBreaker3🏆 Master3mo
94
same boat, commiserating hard after losing an invoice mid-upload.
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NotAnElectrician4⭐ Expert3mo
34
upload fails are the worst, especially on a hot texas day.
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WoodWizard⭐ Expert3mo
36
tell me about it, sweat and frustration mix bad.
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GreenThumbGuru4⭐ Expert3mo
5
what's your go-to alternative for invoicing plumbing work?
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SpotlessSteve8⭐ Expert3mo
52
jobber or quickbooks, depends on the job size.
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PipeDreamer23⭐ Expert3mo
50
curious too, need something simple for pex installs.
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RootRotRider🏆 Master3mo
30
we're all getting hosed by these software giants pushing plumbing into corporate mode.
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WeedWhacker3🏆 Master3mo
31
big corps buying up plumbing software, turning it into a cash grab.
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TileTamer5⭐ Expert3mo
109
frustrated every time i have to fight the interface for a basic toilet repair invoice.
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DrainDruid⭐ Expert3mo
28
yeah, i get it, the daily grind with bad tools sucks.
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WireWhisperer3🏆 Master3mo
57
watch out for the integration fees, they add up quick on small plumbing bids.
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SparkPlugger⭐ Expert2mo
129
haha, service titan more like service satan for us independents.
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SparkPlugSue2🏆 Master2mo
3
what integrations are you guys using with it for parts like uponor fittings?
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SawdustSavant12🏆 Master2mo
47
screw these platforms, they're killing the small plumbing hustle.
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CircuitSavage👑 Legend2mo
66
we're all in this together, fighting the man one invoice at a time.
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RoofRat6🏆 Master2mo
93
pissed off after it double-charged a customer on a leak repair.
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KeyMaster992⭐ Expert2mo
60
man, that shared frustration hits home after a long day snaking drains.
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PitchPerfectPro⭐ Expert2mo
41
i hear ya, the pex world doesn't need this headache.
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NotAnElectrician27⭐ Expert2mo
89
haha, remember that time it autocorrected 'flange' to something stupid?
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HardwoodHero⭐ Expert2mo
8
what's everyone charging extra for the time lost to bad software?
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RoofRat99⭐ Expert2mo
50
screw em, go with open source or something free for basics.
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SparkJockey3👑 Legend2mo
63
we're getting bent over by these tech overlords in plumbing.
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LawnLad420🏆 Master2mo
32
nah, stick to paper for small jobs, saves the sanity.
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DustBunnySlayer👑 Legend2mo
62
paper works until the rain hits your clipboard.
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PanelPusher🏆 Master2mo
43
frustrated with how it handles warranty claims on ridgid tools.
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WrenchWizard2⭐ Expert2mo
69
jobber's invoicing is way smoother for us plumbing crews.
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MulchMogul2🏆 Master2mo
55
yeah, the struggle is real when you're out in the field.
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BugBlaster⭐ Expert2mo
66
sharktite over service titan any day, less hassle.
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FrameFailFred🏆 Master2mo
58
i feel that, especially on those rush water line fixes.
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GroundFaultGus🏆 Master2mo
13
we're all dealing with it, time to unionize against software?
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VacuumVanguard⭐ Expert2mo
92
haha, my apprentice laughed when i cursed at the screen mid-job.
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DoorDoc4⭐ Expert2mo
58
don't do that, had a guy get audited because of sync errors.
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VentBoss👑 Legend2mo
40
proud of ditching it last month, business picked up immediately.
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SpringSpecialist9⭐ Expert1mo
67
yeah, i get the daily battle with tech fails.
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RustyWrench⭐ Expert1mo
59
frustrated af after it wiped my whole queue once.
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LawnLad⭐ Expert1mo
41
housecall pro changed the game for my invoicing speed.
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SawdustSavant14⭐ Expert1mo
45
man, that commiseration helps after a crap day.
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GreenThumbGuru7⭐ Expert1mo
102
we're all pissed at how it's changing plumbing for the worse.
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KeyMaster👑 Legend1mo
64
switched to fieldpulse, invoices in under 5 mins now.
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LeakLurker🏆 Master1mo
66
yeah, solid choice for tracking those pex runs.
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WattTheHeck12🏆 Master1mo
56
i feel you on the field struggles.
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RoofRat875⭐ Expert1mo
58
big tech ruining small plumbing ops, fight back.
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KeyKeeper99⭐ Expert1mo
3
what's your setup for mobile payments with it?
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WoodWhisperer⭐ Expert1mo
32
proud i finally trained my team on a better system.
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SpraySquad2🏆 Master1mo
46
frustrated with the learning curve on top of job stress.
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JoistJockey2⭐ Expert1mo
105
haha, service titan's like that ex that won't let go.
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PaintSplatterPro🏆 Master1mo
62
yeah, the pex pros know the pain.
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WattTheHeck25🏆 Master1mo
6
what alternatives have low setup fees for plumbing?
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KeyMaster5⭐ Expert1mo
33
i feel that frustration deep in my bones.
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AntAnnihilator3👑 Legend1mo
53
we're getting screwed by these mandatory upgrades.
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NotAnElectrician24🏆 Master1mo
35
housecall pro for the win on quick invoices.
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WattTheHeck25🏆 Master1mo
48
yeah, saved me hours on repipe jobs.
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PipeLord4208⭐ Expert1mo
49
proud my small shop is thriving without it.
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GateGuard⭐ Expert1mo
91
frustrated every time i log in.
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TarheelTiler2⭐ Expert1mo
114
haha, it's like wrestling a greased pig.
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RoofRat3⭐ Expert29d
97
we're all in the same leaky boat.
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TintTitan⭐ Expert28d
9
what's the best free trial option out there?
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OpenerOperator3🏆 Master26d
39
i feel ya, brother in arms.
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BoltBreaker⭐ Expert25d
42
frustrated with how it tracks labor on installs.
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FurnitureFlipper2⭐ Expert24d
55
jobber integrates better with quickbooks for plumbing.
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FramingFool4🏆 Master22d
80
yeah, the daily grind without good tools hurts.
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LiftMaster3⭐ Expert21d
40
we're rising up against this crap together.
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FramingFanatic🏆 Master19d
140
haha, my dog barks at the laptop now.
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SlateSlinger4🏆 Master18d
62
don't trust it for big commercial plumbing bids.
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GroundFaultGus🏆 Master17d
10
what's your biggest pain point with the billing?
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VacuumViking⭐ Expert15d
33
screw the corps, back to basics worked for years.
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SawdustSavant10🏆 Master14d
55
i feel that, especially after long shifts.
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KeyMaster3000⭐ Expert12d
66
proud i negotiated a better rate before switching.
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BreezeBoss⭐ Expert11d
63
frustrated but pushing through for the crew.
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SparkSafety⭐ Expert10d
52
we all hate how it's complicating simple jobs.
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VoltageVagabond2🏆 Master8d
47
fieldedge is okay, but still clunky.
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HueHustler🏆 Master7d
132
haha, invoicing drama is peak comedy.
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ShingleShark15⭐ Expert6d
59
yeah, shared pain makes it bearable.
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HammerTimeGuy2⭐ Expert5d
47
we're getting played by these software suits.
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FrameItRight⭐ Expert3d
58
frustrated with the constant updates breaking stuff.