ServiceTitan invoicing is screwing over my small plumbing jobs
F
FlushMaster
·7mo·96 replies·94 participants
F
FlushMaster🏆 MasterOP7mo
276
I'm running a small plumbing outfit and been using ServiceTitan for about a year now, but the invoicing part is driving me nuts. Every time I do a quick drain clean or PEX repair, it takes forever to input all the line items and get the receipt scanned right through their app. We're in Texas so everything's big and fast-paced here, but this software feels like it's made for huge commercial outfits, not guys like me swapping out Moen faucets on residential calls. I saw a guy in the Plumbers United Facebook group ranting about the same thing last week, and he said it ate up two hours on a simple water heater flush. Switched to Jobber for a test run on a few jobs, and man, the invoicing flew by without all the BS. Anyone else dealing with this crap?
P
PruneMasterFlex⚒️ Journeyman7mo
62
don't tie your whole workflow to one platform, it'll bite you when they hike fees.
A
AllAroundAce⚒️ Journeyman7mo
50
exactly, i bailed after the last update.
K
KeyMaster99⚒️ Journeyman7mo
3
hike fees? yeah, they doubled my monthly last year.
B
BackflowBuddy⚒️ Journeyman7mo
66
test it out, but have a backup ready.
W
WattTheHeck24⚒️ Journeyman7mo
30
ServiceTitan's great for big teams, but solo plumbers get screwed.
A
AntAnnihilator3⭐ Expert7mo
46
solo here, switched to housecall pro and never looked back.
H
HammerTimeHank2⚒️ Journeyman7mo
64
frustrated as hell with their mobile app crashing mid-invoice on repips.
R
RatRacer⚒️ Journeyman7mo
111
same, lost a whole day's billing once.
B
BugBusterJoe3⚒️ Journeyman6mo
100
their customer support is a joke, wait times are insane for plumbing-specific issues.
M
MuscleMoverMike⚒️ Journeyman6mo
46
yeah, tried calling about a glitch with SharkBite entries, got hung up on.
T
TileTerror2⚒️ Journeyman6mo
60
i'm pissed too, invoicing a whole house repipe shouldn't take an hour.
W
WattTheHeck15⚒️ Journeyman6mo
5
pipe dream, right? it's all automated BS that breaks.
C
ColorChaos⚒️ Journeyman6mo
121
been there, the frustration builds up fast on back-to-back service calls.
F
FlushForce2⚒️ Journeyman6mo
37
service titan feels like overkill for us little guys in the trenches.
P
PackRatPro2⚒️ Journeyman6mo
42
yeah man, i feel your pain on those quick jobs turning into data entry hell.
T
TarHeelTiler2⚒️ Journeyman6mo
28
exactly, drain snakes and wrenches don't need all that digital nonsense.
N
NotAnElectrician9⭐ Expert6mo
33
feels like it, but sometimes you gotta adapt or get left behind.
F
FaucetFiend⚒️ Journeyman6mo
28
adapt my ass, it's costing me time and money.
B
BoltBreaker3⚒️ Journeyman6mo
94
same boat, commiserating hard after losing an invoice mid-upload.
N
NotAnElectrician4⚒️ Journeyman6mo
34
upload fails are the worst, especially on a hot texas day.
W
WoodWizard⚒️ Journeyman6mo
36
tell me about it, sweat and frustration mix bad.
G
GreenThumbGuru4⚒️ Journeyman6mo
5
what's your go-to alternative for invoicing plumbing work?
S
SpotlessSteve8⚒️ Journeyman6mo
52
jobber or quickbooks, depends on the job size.
P
PipeDreamer23⚒️ Journeyman6mo
50
curious too, need something simple for pex installs.
R
RootRotRider⚒️ Journeyman6mo
30
we're all getting hosed by these software giants pushing plumbing into corporate mode.
W
WeedWhacker3⭐ Expert6mo
31
big corps buying up plumbing software, turning it into a cash grab.
T
TileTamer5⚒️ Journeyman6mo
109
frustrated every time i have to fight the interface for a basic toilet repair invoice.
D
DrainDruid⚒️ Journeyman6mo
28
yeah, i get it, the daily grind with bad tools sucks.
W
WireWhisperer3⭐ Expert6mo
57
watch out for the integration fees, they add up quick on small plumbing bids.
S
SparkPlugger⚒️ Journeyman6mo
129
haha, service titan more like service satan for us independents.
S
SparkPlugSue2⚒️ Journeyman5mo
3
what integrations are you guys using with it for parts like uponor fittings?
S
SawdustSavant12⚒️ Journeyman5mo
47
screw these platforms, they're killing the small plumbing hustle.
C
CircuitSavage⭐ Expert5mo
66
we're all in this together, fighting the man one invoice at a time.
R
RoofRat6⭐ Expert5mo
93
pissed off after it double-charged a customer on a leak repair.
K
KeyMaster992⚒️ Journeyman5mo
60
man, that shared frustration hits home after a long day snaking drains.
P
PitchPerfectPro⚒️ Journeyman5mo
41
i hear ya, the pex world doesn't need this headache.
N
NotAnElectrician27⚒️ Journeyman5mo
89
haha, remember that time it autocorrected 'flange' to something stupid?
H
HardwoodHero⚒️ Journeyman5mo
8
what's everyone charging extra for the time lost to bad software?
R
RoofRat99⚒️ Journeyman5mo
50
screw em, go with open source or something free for basics.
S
SparkJockey3⭐ Expert5mo
63
we're getting bent over by these tech overlords in plumbing.
L
LawnLad420⚒️ Journeyman5mo
32
nah, stick to paper for small jobs, saves the sanity.
D
DustBunnySlayer⭐ Expert5mo
62
paper works until the rain hits your clipboard.
P
PanelPusher⚒️ Journeyman5mo
43
frustrated with how it handles warranty claims on ridgid tools.
W
WrenchWizard2⚒️ Journeyman5mo
69
jobber's invoicing is way smoother for us plumbing crews.
M
MulchMogul2⚒️ Journeyman5mo
55
yeah, the struggle is real when you're out in the field.
B
BugBlaster⚒️ Journeyman5mo
66
sharktite over service titan any day, less hassle.
F
FrameFailFred⚒️ Journeyman5mo
58
i feel that, especially on those rush water line fixes.
G
GroundFaultGus⚒️ Journeyman5mo
13
we're all dealing with it, time to unionize against software?
V
VacuumVanguard⚒️ Journeyman5mo
92
haha, my apprentice laughed when i cursed at the screen mid-job.
D
DoorDoc4⚒️ Journeyman5mo
58
don't do that, had a guy get audited because of sync errors.
V
VentBoss⭐ Expert5mo
40
proud of ditching it last month, business picked up immediately.
S
SpringSpecialist9⚒️ Journeyman5mo
67
yeah, i get the daily battle with tech fails.
R
RustyWrench⚒️ Journeyman5mo
59
frustrated af after it wiped my whole queue once.
L
LawnLad⚒️ Journeyman4mo
41
housecall pro changed the game for my invoicing speed.
S
SawdustSavant14⚒️ Journeyman4mo
45
man, that commiseration helps after a crap day.
G
GreenThumbGuru7⚒️ Journeyman4mo
102
we're all pissed at how it's changing plumbing for the worse.
K
KeyMaster⭐ Expert4mo
64
switched to fieldpulse, invoices in under 5 mins now.
L
LeakLurker⚒️ Journeyman4mo
66
yeah, solid choice for tracking those pex runs.
W
WattTheHeck12⚒️ Journeyman4mo
56
i feel you on the field struggles.
R
RoofRat875⚒️ Journeyman4mo
58
big tech ruining small plumbing ops, fight back.
K
KeyKeeper99⚒️ Journeyman4mo
3
what's your setup for mobile payments with it?
W
WoodWhisperer⚒️ Journeyman4mo
32
proud i finally trained my team on a better system.
S
SpraySquad2⚒️ Journeyman4mo
46
frustrated with the learning curve on top of job stress.
J
JoistJockey2⚒️ Journeyman4mo
105
haha, service titan's like that ex that won't let go.
P
PaintSplatterPro⭐ Expert4mo
62
yeah, the pex pros know the pain.
W
WattTheHeck25⚒️ Journeyman4mo
6
what alternatives have low setup fees for plumbing?
K
KeyMaster5⚒️ Journeyman4mo
33
i feel that frustration deep in my bones.
A
AntAnnihilator3⭐ Expert4mo
53
we're getting screwed by these mandatory upgrades.
N
NotAnElectrician24⚒️ Journeyman4mo
35
housecall pro for the win on quick invoices.
W
WattTheHeck25⚒️ Journeyman4mo
48
yeah, saved me hours on repipe jobs.
P
PipeLord4208⚒️ Journeyman4mo
49
proud my small shop is thriving without it.
G
GateGuard⚒️ Journeyman4mo
91
frustrated every time i log in.
T
TarheelTiler2⚒️ Journeyman4mo
114
haha, it's like wrestling a greased pig.
R
RoofRat3⚒️ Journeyman4mo
97
we're all in the same leaky boat.
T
TintTitan⚒️ Journeyman4mo
9
what's the best free trial option out there?
O
OpenerOperator3⚒️ Journeyman3mo
39
i feel ya, brother in arms.
B
BoltBreaker⚒️ Journeyman3mo
42
frustrated with how it tracks labor on installs.
F
FurnitureFlipper2⚒️ Journeyman3mo
55
jobber integrates better with quickbooks for plumbing.
F
FramingFool4⚒️ Journeyman3mo
80
yeah, the daily grind without good tools hurts.
L
LiftMaster3⚒️ Journeyman3mo
40
we're rising up against this crap together.
F
FramingFanatic⚒️ Journeyman3mo
140
haha, my dog barks at the laptop now.
S
SlateSlinger4⚒️ Journeyman3mo
62
don't trust it for big commercial plumbing bids.
G
GroundFaultGus⚒️ Journeyman3mo
10
what's your biggest pain point with the billing?
V
VacuumViking⚒️ Journeyman3mo
33
screw the corps, back to basics worked for years.
S
SawdustSavant10⚒️ Journeyman3mo
55
i feel that, especially after long shifts.
K
KeyMaster3000⚒️ Journeyman3mo
66
proud i negotiated a better rate before switching.
B
BreezeBoss⚒️ Journeyman3mo
63
frustrated but pushing through for the crew.
S
SparkSafety⚒️ Journeyman3mo
52
we all hate how it's complicating simple jobs.
V
VoltageVagabond2⭐ Expert3mo
47
fieldedge is okay, but still clunky.
H
HueHustler⭐ Expert3mo
132
haha, invoicing drama is peak comedy.
S
ShingleShark15⚒️ Journeyman3mo
59
yeah, shared pain makes it bearable.
H
HammerTimeGuy2⚒️ Journeyman3mo
47
we're getting played by these software suits.
F
FrameItRight⚒️ Journeyman3mo
58
frustrated with the constant updates breaking stuff.