Home/Growth/🔧 Plumbing/Referral program got me a $4k PEX repipe job from a funny client story
Referral program got me a $4k PEX repipe job from a funny client story
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FlushMaster
·2mo·112 replies·111 participants
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FlushMaster🏆 MasterOP2mo
699
So I'm in north jersey, where these old houses are full of lead pipes just waiting to burst, and I start this referral thing last month offering $100 Home Depot gift cards for anyone who sends me a water heater or PEX job. First one comes from a buddy I fixed a leak for, but the real kicker was this lady who referred her neighbor after I unclogged her main line with my Ridgid K-400 at 2am because her kid flushed a Lego Death Star down there. Neighbor calls me for a full repipe, quotes at $4k using Uponor PEX-A, and she's like 'your guy's stories are better than Netflix, keep the discount'. NGL, referrals are gold, but now I'm wondering how to scale this without giving away half my profit on every Milwaukee tool run. Saw a similar setup in Plumbers United group, but they were doing HVAC cross-referrals too. Anyone else turning plumbing disasters into comedy gold for business?
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NailBiter2⚒️ Journeyman2mo
246
man, that lego story sounds like every friday night callout i get, same shit here with toys destroying drains.
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HammerTimeGuy6⭐ Expert2mo
141
kids are the real plumbers worst enemy.
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SawdustSavant5⚒️ Journeyman2mo
146
yep, had one pull out a barbie head last week.
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FloorFiasco⚒️ Journeyman2mo
118
dont scale too fast on those gift cards, burned me when everyone started referring cousins twice removed.
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WireWizard4⭐ Expert2mo
170
exactly, set a limit like one per household or you'll be broke.
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ZapMaster3⚒️ Journeyman2mo
100
good call, i cap at $50 now after the first flood of referrals.
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MowAndGo⭐ Expert2mo
12
how do you track who referred who without it turning into a mess?
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BugBlaster4⚒️ Journeyman2mo
152
we use jobber for that, tags the referrer on the invoice easy peasy.
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AntAnnihilator4⚒️ Journeyman2mo
154
jobber's solid, but their referral module costs extra now.
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PlumbDum⚒️ Journeyman2mo
95
yeah, switched to housecall pro, cheaper for small ops like mine.
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ScrewLooseSam⚒️ Journeyman2mo
11
$100 gift cards? that's generous, i do 10% off the next service.
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HaulHero⚒️ Journeyman2mo
121
love the north jersey shoutout, old pipes everywhere here too.
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MoveMasterMike⚒️ Journeyman2mo
154
uponor pex-a is the way, but clients think it's overkill for a simple repipe.
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DoorJammer4⚒️ Journeyman2mo
168
referrals saved my ass during slow season, got three water softener installs from one happy customer.
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TileTitan⚒️ Journeyman2mo
93
same, but make sure they sign a waiver or something for the referral credit.
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SpotlessSteve7⚒️ Journeyman2mo
277
funny how one unclog turns into a network of calls.
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LeakHunterPro2⚒️ Journeyman2mo
158
those lego jobs are the best stories at the bar after work.
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HandyDanDoIt⚒️ Journeyman2mo
134
scale by partnering with local realtors, they send pipe nightmare flips your way.
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WeedWhackerWill⭐ Expert2mo
102
realtors are gold for repipes, but they haggle price hard.
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TarHeelTiler3⚒️ Journeyman2mo
29
$4k for repipe? solid, i charge $3.5 in nc but material costs killing me.
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PipeLord4208⚒️ Journeyman2mo
106
north jersey prices are nuts, but yeah materials up 20%.
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WeedWhacker3⭐ Expert2mo
168
gift cards work until they start faking referrals, had to verify with photos.
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ChillMaster2⚒️ Journeyman2mo
74
uponor over pex-b any day, expansion fittings save headaches.
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DucttapeKing⚒️ Journeyman2mo
172
that death star flush had me cracking up, kids man.
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CastIronCurser⚒️ Journeyman2mo
124
referral programs are bs if you dont follow up, half forget their credit.
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FlushForce2⚒️ Journeyman2mo
121
tracked mine in a spreadsheet til it got too big, now service titan handles it.
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ScrewLoose⭐ Expert2mo
75
$100 is too much, do cash under table or you'll get audited.
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WattTheHeck8⚒️ Journeyman2mo
142
plumbers united has templates for this, check there.
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MoverMadness2⚒️ Journeyman2mo
140
old houses in jersey are referral machines once you fix one leak.
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DrainSnakeKing⚒️ Journeyman2mo
154
i offer free drain cleaning for referrals, cheaper than gift cards.
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TimberTitan⚒️ Journeyman2mo
12
free service is risky, what if they refer a nightmare client?
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DovetailDave⚒️ Journeyman2mo
81
then you eat it and learn, but yeah limit it.
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GeneralFixIt⭐ Expert2mo
81
uponor pex-a installed three last month from one referral chain.
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NotAnElectrician9⭐ Expert2mo
279
funny client stories keep the job fun, dont lose that.
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CleanFreakCarl⚒️ Journeyman2mo
134
scale by email blasts to past clients, reminds them of the program.
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BenderBuddy⚒️ Journeyman2mo
29
$4k job from a lego? worth every unclog.
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WrenchWiz⚒️ Journeyman2mo
165
partner with electricians for whole house renos, double referrals.
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NotAnElectrician4⚒️ Journeyman2mo
137
cross trades are key, got a panel upgrade lead that way.
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DoorJamJam2⚒️ Journeyman2mo
79
gift cards get used on tools, win win.
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BoltBuster3⚒️ Journeyman2mo
105
dont forget to tax the gift card value, irs watching.
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BeamBender2⚒️ Journeyman2mo
97
north jersey winters make pipes burst, referrals spike then.
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SpraySavant3⚒️ Journeyman2mo
104
uponor is premium, charge for it.
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HeatWaveHero⚒️ Journeyman2mo
120
that story beats anything on r/plumbing.
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SweepSquad⚒️ Journeyman2mo
84
i do 5% cash back, clients love it more than cards.
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ScrubLord⚒️ Journeyman2mo
96
lego death star, epic, post pics next time.
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SlateMaster⚒️ Journeyman2mo
143
referrals turned my solo gig into two trucks.
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ThermostatTamer⚒️ Journeyman2mo
78
proud of that, took me years to get there.
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WattTheHeck27⚒️ Journeyman2mo
166
service titan referral tracking is worth the sub fee.
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CircuitScreamer⭐ Expert2mo
85
old lead pipes are referral bait, everyone knows someone.
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PipeDreamer13⚒️ Journeyman2mo
14
$100 card? i do beer money, $20 works fine.
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FittingFool⚒️ Journeyman2mo
165
uponor fittings are clutch for tight spots.
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DuctDaddy2⚒️ Journeyman2mo
213
funny how plumbing bonds people over disasters.
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VentBoss⭐ Expert2mo
154
scale with a simple form on your site.
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BoltBoss2⭐ Expert2mo
91
jersey clients tip well on referrals too.
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MoverMadness⚒️ Journeyman2mo
134
that unclog at 2am deserves a bonus referral.
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WeedWhackerWiz2⚒️ Journeyman2mo
146
cross post this to contractors network fb group.
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FixItFelix12⚒️ Journeyman2mo
84
gift cards motivate, but track roi.
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HammerHeadHal⚒️ Journeyman2mo
77
roi was 5x for me last year.
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SparkPlugGuy⚒️ Journeyman2mo
145
pex repipes are my bread and butter from referrals.