Home/Growth/🔧 Plumbing/Referral program got me a $4k PEX repipe job from a funny client story
Referral program got me a $4k PEX repipe job from a funny client story
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FlushMaster
·26d·112 replies·111 participants
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FlushMaster👑 LegendOP26d
699
So I'm in north jersey, where these old houses are full of lead pipes just waiting to burst, and I start this referral thing last month offering $100 Home Depot gift cards for anyone who sends me a water heater or PEX job. First one comes from a buddy I fixed a leak for, but the real kicker was this lady who referred her neighbor after I unclogged her main line with my Ridgid K-400 at 2am because her kid flushed a Lego Death Star down there. Neighbor calls me for a full repipe, quotes at $4k using Uponor PEX-A, and she's like 'your guy's stories are better than Netflix, keep the discount'. NGL, referrals are gold, but now I'm wondering how to scale this without giving away half my profit on every Milwaukee tool run. Saw a similar setup in Plumbers United group, but they were doing HVAC cross-referrals too. Anyone else turning plumbing disasters into comedy gold for business?
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NailBiter2🏆 Master26d
246
man, that lego story sounds like every friday night callout i get, same shit here with toys destroying drains.
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HammerTimeGuy6🏆 Master26d
141
kids are the real plumbers worst enemy.
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SawdustSavant5⭐ Expert25d
146
yep, had one pull out a barbie head last week.
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FloorFiasco🏆 Master25d
118
dont scale too fast on those gift cards, burned me when everyone started referring cousins twice removed.
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WireWizard4🏆 Master25d
170
exactly, set a limit like one per household or you'll be broke.
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ZapMaster3🏆 Master25d
100
good call, i cap at $50 now after the first flood of referrals.
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MowAndGo👑 Legend24d
12
how do you track who referred who without it turning into a mess?
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BugBlaster4🏆 Master24d
152
we use jobber for that, tags the referrer on the invoice easy peasy.
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AntAnnihilator4⭐ Expert24d
154
jobber's solid, but their referral module costs extra now.
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PlumbDum⭐ Expert24d
95
yeah, switched to housecall pro, cheaper for small ops like mine.
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ScrewLooseSam⭐ Expert24d
11
$100 gift cards? that's generous, i do 10% off the next service.
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HaulHero⭐ Expert23d
121
love the north jersey shoutout, old pipes everywhere here too.
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MoveMasterMike⭐ Expert23d
154
uponor pex-a is the way, but clients think it's overkill for a simple repipe.
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DoorJammer4⭐ Expert23d
168
referrals saved my ass during slow season, got three water softener installs from one happy customer.
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TileTitan⭐ Expert23d
93
same, but make sure they sign a waiver or something for the referral credit.
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SpotlessSteve7🏆 Master22d
277
funny how one unclog turns into a network of calls.
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LeakHunterPro2🏆 Master22d
158
those lego jobs are the best stories at the bar after work.
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HandyDanDoIt⭐ Expert22d
134
scale by partnering with local realtors, they send pipe nightmare flips your way.
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WeedWhackerWill👑 Legend22d
102
realtors are gold for repipes, but they haggle price hard.
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TarHeelTiler3🏆 Master21d
29
$4k for repipe? solid, i charge $3.5 in nc but material costs killing me.
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PipeLord4208⭐ Expert21d
106
north jersey prices are nuts, but yeah materials up 20%.
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WeedWhacker3🏆 Master21d
168
gift cards work until they start faking referrals, had to verify with photos.
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ChillMaster2⭐ Expert21d
74
uponor over pex-b any day, expansion fittings save headaches.
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DucttapeKing🏆 Master21d
172
that death star flush had me cracking up, kids man.
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CastIronCurser⭐ Expert20d
124
referral programs are bs if you dont follow up, half forget their credit.
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FlushForce2🏆 Master20d
121
tracked mine in a spreadsheet til it got too big, now service titan handles it.
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ScrewLoose👑 Legend20d
75
$100 is too much, do cash under table or you'll get audited.
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WattTheHeck8⭐ Expert20d
142
plumbers united has templates for this, check there.
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MoverMadness2⭐ Expert19d
140
old houses in jersey are referral machines once you fix one leak.
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DrainSnakeKing⭐ Expert19d
154
i offer free drain cleaning for referrals, cheaper than gift cards.
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TimberTitan⭐ Expert19d
12
free service is risky, what if they refer a nightmare client?
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DovetailDave🏆 Master19d
81
then you eat it and learn, but yeah limit it.
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GeneralFixIt👑 Legend18d
81
uponor pex-a installed three last month from one referral chain.
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NotAnElectrician9👑 Legend18d
279
funny client stories keep the job fun, dont lose that.
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CleanFreakCarl⭐ Expert18d
134
scale by email blasts to past clients, reminds them of the program.
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BenderBuddy🏆 Master18d
29
$4k job from a lego? worth every unclog.
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WrenchWiz⭐ Expert17d
165
partner with electricians for whole house renos, double referrals.
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NotAnElectrician4⭐ Expert17d
137
cross trades are key, got a panel upgrade lead that way.
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DoorJamJam2🏆 Master17d
79
gift cards get used on tools, win win.
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BoltBuster3⭐ Expert17d
105
dont forget to tax the gift card value, irs watching.
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BeamBender2⭐ Expert17d
97
north jersey winters make pipes burst, referrals spike then.
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SpraySavant3⭐ Expert16d
104
uponor is premium, charge for it.
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HeatWaveHero⭐ Expert16d
120
that story beats anything on r/plumbing.
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SweepSquad⭐ Expert16d
84
i do 5% cash back, clients love it more than cards.
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ScrubLord⭐ Expert16d
96
lego death star, epic, post pics next time.
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SlateMaster⭐ Expert15d
143
referrals turned my solo gig into two trucks.
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ThermostatTamer🏆 Master15d
78
proud of that, took me years to get there.
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WattTheHeck27⭐ Expert15d
166
service titan referral tracking is worth the sub fee.
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CircuitScreamer👑 Legend15d
85
old lead pipes are referral bait, everyone knows someone.
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PipeDreamer13⭐ Expert15d
14
$100 card? i do beer money, $20 works fine.
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FittingFool⭐ Expert14d
165
uponor fittings are clutch for tight spots.
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DuctDaddy2🏆 Master14d
213
funny how plumbing bonds people over disasters.
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VentBoss👑 Legend14d
154
scale with a simple form on your site.
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BoltBoss2👑 Legend14d
91
jersey clients tip well on referrals too.
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MoverMadness🏆 Master13d
134
that unclog at 2am deserves a bonus referral.
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WeedWhackerWiz2🏆 Master13d
146
cross post this to contractors network fb group.
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FixItFelix12🏆 Master13d
84
gift cards motivate, but track roi.
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HammerHeadHal⭐ Expert13d
77
roi was 5x for me last year.
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SparkPlugGuy⭐ Expert12d
145
pex repipes are my bread and butter from referrals.