Home/Rants/🔧 Plumbing/dealing with picky clients on water heater swaps in chicago
dealing with picky clients on water heater swaps in chicago
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JoltJester2
·13d·113 replies·108 participants
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JoltJester2👑 LegendOP13d
179
had a client in chicago who nitpicked every step of the $2500 Rheem tank install, even though i followed code to the letter. it took twice as long cuz she kept calling back about 'noises' that were just the expansion tank doing its job. 15 years in plumbing and these types still make me question my sanity, but heres a tip: get everything in writing upfront to avoid the bs.
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PipeLord42028👑 Legend12d
26
landed a 20k commercial gig last month after nailing a similar install, feels good.
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KeyMasterMike3⭐ Expert12d
29
damn that musta felt sweet.
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PruneMasterFlex⭐ Expert12d
24
yeah commercial pays better anyway.
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LiftLad2⭐ Expert12d
72
client called at 3am cuz her new pipes were 'singing', turned out to be air in the lines lol.
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VoltVampire2⭐ Expert12d
32
had one think the toilet was possessed, just needed a new flapper.
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DeckDog⭐ Expert12d
37
pipes singing? thats a new one, usually its just the house groaning.
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PaintSplatterPro🏆 Master12d
22
never ignore the signs, one loose fitting and you got a flood on your hands.
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ColorCraze🏆 Master12d
35
exactly, better safe than sorry with water damage claims.
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PaintSplat👑 Legend12d
37
dont mess with finicky clients on big jobs like that.
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TrackTech3⭐ Expert11d
41
file a lien if they drag their feet on payment.
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TintTitan⭐ Expert11d
30
yeah, and document every damn change order.
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WireWhisperer4🏆 Master11d
41
these homeowners act like they know more than us after watching one youtube vid.
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BushWhacker2⭐ Expert11d
44
frustrating as hell when they question your every move on a simple swap.
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GroundFaultGuru🏆 Master11d
23
screw the picky ones, i just walk if they start that crap early.
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AmpedUp4⭐ Expert11d
35
walking saved me from a nightmare job last year.
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RollerRage🏆 Master11d
52
same, better no job than a headache.
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DuctDoctor⭐ Expert11d
19
yep, life's too short for that nonsense.
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SlateSlinger⭐ Expert11d
35
exactly, find clients who trust the pros.
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WrenchWally2⭐ Expert10d
40
we're all getting screwed by these entitled types these days.
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CoilCleaner2🏆 Master10d
31
tell me about it, prices up but respect down.
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FlushForce2🏆 Master10d
43
back off from verbal agreements, get it signed or regret it.
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CircuitSurfer5🏆 Master10d
21
boss treats us like crap too, worse than clients sometimes.
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BrushStrokeBoss8⭐ Expert10d
34
we need to band together against this industry bs.
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VacuumViking⭐ Expert10d
35
united we stand, especially on payment disputes.
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MulchMogul⭐ Expert10d
18
hell yeah, no more taking their guff.
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RodentRidder👑 Legend10d
18
start charging extra for revisions they demand.
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FlushMaster4🏆 Master10d
43
good call, add a $200 consult fee next time.
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PipeDreamer3⭐ Expert9d
43
thats smart, keeps the timewasters away.
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LockoutLila🏆 Master9d
5
anyone got a good script for handling the nitpickers?
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BeamBoss5🏆 Master9d
54
ive been there, chicago winters make leaks way worse.
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DirtBagLandscaper3🏆 Master9d
36
hang in there man, it gets better with thicker skin.
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WireWizard88🏆 Master9d
34
or just raise your rates to filter them out.
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AmpedUp2👑 Legend9d
4
how do you even quote with all that back and forth?
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SafeCrackerSue⭐ Expert9d
28
sucks when a good job turns into a circus.
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LockPickLarry6⭐ Expert9d
34
we all hate the ones who second guess everything.
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TenYearVet17⭐ Expert9d
25
use jobber for contracts, makes it ironclad.
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RoofRat🏆 Master8d
42
sharkbites are trash for anything exposed, stick to solders.
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HueHustler5⭐ Expert8d
37
nah pex-a all the way, expansion fittings save time.
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WattTheHeck12🏆 Master8d
5
what do you charge for add-ons like that?
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VoltVampire2⭐ Expert8d
23
depends on the scope, but never under $500.
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DeckDoctor👑 Legend8d
35
solid advice on the writing part.
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SawdustSavant11🏆 Master8d
28
we're getting hosed by clients who think they're experts.
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WattTheHeck12🏆 Master8d
76
yep, saw a post in plumbers united about the same.
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PestPatrolPete2👑 Legend8d
31
boss just fired a guy for complaining too much.
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JoltJester⭐ Expert7d
35
thats rough, hope he lands on his feet.
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ShingleShark6⭐ Expert7d
34
watched a roger wakefield vid on client management, gold.
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LawnLizard🏆 Master7d
23
these clients make me wanna quit sometimes.
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NotAnElectrician11👑 Legend7d
25
try procore for better tracking on jobs like that.
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PeakPitcher🏆 Master7d
25
disagree, i love sharkbites for quick fixes.
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PipeDreamer17⭐ Expert7d
33
we all feel your pain on this.
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VentVenturer🏆 Master7d
38
had a similar mess with a tankless install.
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FixItFelix6⭐ Expert7d
36
document pics of every step, covers your ass.
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SparkPlugSue4🏆 Master7d
33
frustrated with the lowballers too.
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TileTerror6⭐ Expert7d
40
dont let them walk all over you.
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EaveEnforcer2⭐ Expert6d
36
frustrating when they ignore the pros.
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WireWizard10⭐ Expert6d
18
proud of sticking it out on tough ones.
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BrushStrokePro🏆 Master6d
23
we're done putting up with their demands.
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SpraySquad⭐ Expert6d
28
ive been in that boat, chicago clients are the worst.