Home/Rants/🔧 Plumbing/dealing with picky clients on water heater swaps in chicago
dealing with picky clients on water heater swaps in chicago
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JoltJester2
·2mo·113 replies·108 participants
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JoltJester2⭐ ExpertOP2mo
179
had a client in chicago who nitpicked every step of the $2500 Rheem tank install, even though i followed code to the letter. it took twice as long cuz she kept calling back about 'noises' that were just the expansion tank doing its job. 15 years in plumbing and these types still make me question my sanity, but heres a tip: get everything in writing upfront to avoid the bs.
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PipeLord42028⭐ Expert2mo
26
landed a 20k commercial gig last month after nailing a similar install, feels good.
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KeyMasterMike3⚒️ Journeyman2mo
29
damn that musta felt sweet.
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PruneMasterFlex⚒️ Journeyman2mo
24
yeah commercial pays better anyway.
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LiftLad2⚒️ Journeyman2mo
72
client called at 3am cuz her new pipes were 'singing', turned out to be air in the lines lol.
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VoltVampire2⚒️ Journeyman2mo
32
had one think the toilet was possessed, just needed a new flapper.
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DeckDog⚒️ Journeyman2mo
37
pipes singing? thats a new one, usually its just the house groaning.
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PaintSplatterPro⭐ Expert2mo
22
never ignore the signs, one loose fitting and you got a flood on your hands.
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ColorCraze⚒️ Journeyman1mo
35
exactly, better safe than sorry with water damage claims.
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PaintSplat⭐ Expert1mo
37
dont mess with finicky clients on big jobs like that.
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TrackTech3⚒️ Journeyman1mo
41
file a lien if they drag their feet on payment.
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TintTitan⚒️ Journeyman1mo
30
yeah, and document every damn change order.
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WireWhisperer4⚒️ Journeyman1mo
41
these homeowners act like they know more than us after watching one youtube vid.
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BushWhacker2⚒️ Journeyman1mo
44
frustrating as hell when they question your every move on a simple swap.
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GroundFaultGuru⚒️ Journeyman1mo
23
screw the picky ones, i just walk if they start that crap early.
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AmpedUp4⚒️ Journeyman1mo
35
walking saved me from a nightmare job last year.
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RollerRage⚒️ Journeyman1mo
52
same, better no job than a headache.
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DuctDoctor⚒️ Journeyman1mo
19
yep, life's too short for that nonsense.
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SlateSlinger⚒️ Journeyman1mo
35
exactly, find clients who trust the pros.
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WrenchWally2⚒️ Journeyman1mo
40
we're all getting screwed by these entitled types these days.
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CoilCleaner2⚒️ Journeyman1mo
31
tell me about it, prices up but respect down.
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FlushForce2⚒️ Journeyman1mo
43
back off from verbal agreements, get it signed or regret it.
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CircuitSurfer5⚒️ Journeyman1mo
21
boss treats us like crap too, worse than clients sometimes.
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BrushStrokeBoss8⚒️ Journeyman1mo
34
we need to band together against this industry bs.
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VacuumViking⚒️ Journeyman1mo
35
united we stand, especially on payment disputes.
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MulchMogul⚒️ Journeyman1mo
18
hell yeah, no more taking their guff.
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RodentRidder⭐ Expert1mo
18
start charging extra for revisions they demand.
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FlushMaster4⚒️ Journeyman1mo
43
good call, add a $200 consult fee next time.
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PipeDreamer3⚒️ Journeyman1mo
43
thats smart, keeps the timewasters away.
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LockoutLila⭐ Expert1mo
5
anyone got a good script for handling the nitpickers?
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BeamBoss5⚒️ Journeyman1mo
54
ive been there, chicago winters make leaks way worse.
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DirtBagLandscaper3⚒️ Journeyman1mo
36
hang in there man, it gets better with thicker skin.
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WireWizard88⚒️ Journeyman1mo
34
or just raise your rates to filter them out.
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AmpedUp2⭐ Expert1mo
4
how do you even quote with all that back and forth?
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SafeCrackerSue🔧 Apprentice1mo
28
sucks when a good job turns into a circus.
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LockPickLarry6⚒️ Journeyman1mo
34
we all hate the ones who second guess everything.
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TenYearVet17⚒️ Journeyman1mo
25
use jobber for contracts, makes it ironclad.
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RoofRat⭐ Expert1mo
42
sharkbites are trash for anything exposed, stick to solders.
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HueHustler5⚒️ Journeyman1mo
37
nah pex-a all the way, expansion fittings save time.
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WattTheHeck12⚒️ Journeyman1mo
5
what do you charge for add-ons like that?
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VoltVampire2⚒️ Journeyman1mo
23
depends on the scope, but never under $500.
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DeckDoctor⭐ Expert1mo
35
solid advice on the writing part.
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SawdustSavant11⭐ Expert1mo
28
we're getting hosed by clients who think they're experts.
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WattTheHeck12⚒️ Journeyman1mo
76
yep, saw a post in plumbers united about the same.
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PestPatrolPete2⭐ Expert1mo
31
boss just fired a guy for complaining too much.
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JoltJester⚒️ Journeyman1mo
35
thats rough, hope he lands on his feet.
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ShingleShark6⚒️ Journeyman1mo
34
watched a roger wakefield vid on client management, gold.
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LawnLizard⚒️ Journeyman1mo
23
these clients make me wanna quit sometimes.
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NotAnElectrician11⭐ Expert1mo
25
try procore for better tracking on jobs like that.
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PeakPitcher⭐ Expert1mo
25
disagree, i love sharkbites for quick fixes.
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PipeDreamer17⚒️ Journeyman1mo
33
we all feel your pain on this.
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VentVenturer⚒️ Journeyman1mo
38
had a similar mess with a tankless install.
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FixItFelix6⚒️ Journeyman1mo
36
document pics of every step, covers your ass.
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SparkPlugSue4⚒️ Journeyman1mo
33
frustrated with the lowballers too.
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TileTerror6⚒️ Journeyman1mo
40
dont let them walk all over you.
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EaveEnforcer2⚒️ Journeyman1mo
36
frustrating when they ignore the pros.
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WireWizard10⚒️ Journeyman1mo
18
proud of sticking it out on tough ones.
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BrushStrokePro⚒️ Journeyman1mo
23
we're done putting up with their demands.
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SpraySquad⚒️ Journeyman1mo
28
ive been in that boat, chicago clients are the worst.