Home/Rants/🔧 Plumbing/dealing with picky clients on water heater swaps in chicago
dealing with picky clients on water heater swaps in chicago
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JoltJester2
·6mo·113 replies·108 participants
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JoltJester2⭐ ExpertOP6mo
179
had a client in chicago who nitpicked every step of the $2500 Rheem tank install, even though i followed code to the letter. it took twice as long cuz she kept calling back about 'noises' that were just the expansion tank doing its job. 15 years in plumbing and these types still make me question my sanity, but heres a tip: get everything in writing upfront to avoid the bs.
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PipeLord42028⭐ Expert6mo
26
landed a 20k commercial gig last month after nailing a similar install, feels good.
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KeyMasterMike3⚒️ Journeyman6mo
29
damn that musta felt sweet.
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PruneMasterFlex⚒️ Journeyman6mo
24
yeah commercial pays better anyway.
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LiftLad2⚒️ Journeyman6mo
72
client called at 3am cuz her new pipes were 'singing', turned out to be air in the lines lol.
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VoltVampire2⚒️ Journeyman6mo
32
had one think the toilet was possessed, just needed a new flapper.
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DeckDog⚒️ Journeyman6mo
37
pipes singing? thats a new one, usually its just the house groaning.
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PaintSplatterPro⭐ Expert6mo
22
never ignore the signs, one loose fitting and you got a flood on your hands.
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ColorCraze⚒️ Journeyman6mo
35
exactly, better safe than sorry with water damage claims.
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PaintSplat⭐ Expert6mo
37
dont mess with finicky clients on big jobs like that.
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TrackTech3⚒️ Journeyman6mo
41
file a lien if they drag their feet on payment.
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TintTitan⚒️ Journeyman6mo
30
yeah, and document every damn change order.
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WireWhisperer4⚒️ Journeyman6mo
41
these homeowners act like they know more than us after watching one youtube vid.
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BushWhacker2⚒️ Journeyman6mo
44
frustrating as hell when they question your every move on a simple swap.
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GroundFaultGuru⚒️ Journeyman6mo
23
screw the picky ones, i just walk if they start that crap early.
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AmpedUp4⚒️ Journeyman6mo
35
walking saved me from a nightmare job last year.
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RollerRage⚒️ Journeyman6mo
52
same, better no job than a headache.
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DuctDoctor⚒️ Journeyman6mo
19
yep, life's too short for that nonsense.
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SlateSlinger⚒️ Journeyman6mo
35
exactly, find clients who trust the pros.
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WrenchWally2⚒️ Journeyman6mo
40
we're all getting screwed by these entitled types these days.
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CoilCleaner2⚒️ Journeyman6mo
31
tell me about it, prices up but respect down.
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FlushForce2⚒️ Journeyman6mo
43
back off from verbal agreements, get it signed or regret it.
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CircuitSurfer5⚒️ Journeyman6mo
21
boss treats us like crap too, worse than clients sometimes.
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BrushStrokeBoss8⚒️ Journeyman6mo
34
we need to band together against this industry bs.
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VacuumViking⚒️ Journeyman6mo
35
united we stand, especially on payment disputes.
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MulchMogul⚒️ Journeyman6mo
18
hell yeah, no more taking their guff.
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RodentRidder⭐ Expert6mo
18
start charging extra for revisions they demand.
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FlushMaster4⚒️ Journeyman6mo
43
good call, add a $200 consult fee next time.
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PipeDreamer3⚒️ Journeyman6mo
43
thats smart, keeps the timewasters away.
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LockoutLila⭐ Expert6mo
5
anyone got a good script for handling the nitpickers?
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BeamBoss5⚒️ Journeyman6mo
54
ive been there, chicago winters make leaks way worse.
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DirtBagLandscaper3⚒️ Journeyman6mo
36
hang in there man, it gets better with thicker skin.
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WireWizard88⚒️ Journeyman6mo
34
or just raise your rates to filter them out.
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AmpedUp2⭐ Expert6mo
4
how do you even quote with all that back and forth?
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SafeCrackerSue🔧 Apprentice6mo
28
sucks when a good job turns into a circus.
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LockPickLarry6⚒️ Journeyman6mo
34
we all hate the ones who second guess everything.
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TenYearVet17⚒️ Journeyman6mo
25
use jobber for contracts, makes it ironclad.
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RoofRat⭐ Expert6mo
42
sharkbites are trash for anything exposed, stick to solders.
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HueHustler5⚒️ Journeyman6mo
37
nah pex-a all the way, expansion fittings save time.
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WattTheHeck12⚒️ Journeyman6mo
5
what do you charge for add-ons like that?
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VoltVampire2⚒️ Journeyman6mo
23
depends on the scope, but never under $500.
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DeckDoctor⭐ Expert6mo
35
solid advice on the writing part.
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SawdustSavant11⭐ Expert6mo
28
we're getting hosed by clients who think they're experts.
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WattTheHeck12⚒️ Journeyman6mo
76
yep, saw a post in plumbers united about the same.
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PestPatrolPete2⭐ Expert6mo
31
boss just fired a guy for complaining too much.
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JoltJester⚒️ Journeyman6mo
35
thats rough, hope he lands on his feet.
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ShingleShark6⚒️ Journeyman6mo
34
watched a roger wakefield vid on client management, gold.
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LawnLizard⚒️ Journeyman6mo
23
these clients make me wanna quit sometimes.
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NotAnElectrician11⭐ Expert6mo
25
try procore for better tracking on jobs like that.
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PeakPitcher⭐ Expert6mo
25
disagree, i love sharkbites for quick fixes.
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PipeDreamer17⚒️ Journeyman6mo
33
we all feel your pain on this.
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VentVenturer⚒️ Journeyman6mo
38
had a similar mess with a tankless install.
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FixItFelix6⚒️ Journeyman6mo
36
document pics of every step, covers your ass.
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SparkPlugSue4⚒️ Journeyman6mo
33
frustrated with the lowballers too.
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TileTerror6⚒️ Journeyman6mo
40
dont let them walk all over you.
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EaveEnforcer2⚒️ Journeyman6mo
36
frustrating when they ignore the pros.
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WireWizard10⚒️ Journeyman6mo
18
proud of sticking it out on tough ones.
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BrushStrokePro⚒️ Journeyman6mo
23
we're done putting up with their demands.
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SpraySquad⚒️ Journeyman6mo
28
ive been in that boat, chicago clients are the worst.