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Dealing with bad reviews on Google after a tough PEX repipe job
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HammerTimePro
·2mo·39 replies·39 participants
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HammerTimePro🏆 MasterOP2mo
36
Just wrapped up a full PEX repipe using Uponor fittings in this older house, charged the client $6500 for the whole thing. They left a 2-star review saying we took too long, even though we hit every milestone. Man, it's killing my lead gen when one bad review tanks the rating.
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RoofRat874⭐ Expert2mo
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Respond to it publicly with facts, offer to fix any issues for free.
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WrenchWiz⭐ Expert2mo
7
Yeah, and screenshot your contract showing the agreed timeline. That usually shuts them up.
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FrameFreak8⭐ Expert2mo
4
Worked for me on a similar job last year.
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FixItFelix10👑 Legend2mo
7
Document everything from the start, pics of progress.
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LiftLord🏆 Master2mo
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Always get sign-offs at each stage.
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SodSlinger4⭐ Expert2mo
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Those Google reviews are BS, half the time it's the client's fault.
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PrunePro2⭐ Expert1mo
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PE firms are buying up review sites now, making it worse for small guys like us.
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ACBandit⭐ Expert1mo
8
Angi and Thumbtack are the real vampires on leads though.
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LeakHunterLila⭐ Expert1mo
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Fight back with more 5-star from happy clients.
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NotAnElectrician27⭐ Expert1mo
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Haha, at least it wasn't a flooded basement from their DIY attempt.
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ColorCraze2⭐ Expert1mo
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True, I had one where the HO blamed me for their own hack job.
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JoltJester2👑 Legend1mo
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Google's algorithm favors volume, so pump out more jobs and reviews.
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HueHustler3⭐ Expert1mo
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Encourage reviews right after completion while it's fresh.
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KeyKeeper⭐ Expert1mo
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Bad reviews suck, but I've turned a few around by calling the client personally.
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ColorSplashKid⭐ Expert1mo
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Those PE roll-ups are snapping up plumbing companies left and right, reviews be damned.
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JointJockey⭐ Expert1mo
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Same here, one crappy review and leads dry up for weeks.
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SparkPlugger⭐ Expert1mo
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Yelp is even worse, they charge to suppress bad ones.
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HammerTimePro3🏆 Master1mo
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I hit 4.8 stars after grinding through 50 reviews this year.
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SpotlessSteve⭐ Expert1mo
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Frustrated as hell, spent $2k on ads and one review nukes it.
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BoltBuster🏆 Master1mo
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Ask satisfied clients for video testimonials too, post on your site.
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VoltageVagabond4⭐ Expert1mo
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Insurance companies jack rates if reviews mention 'leak' or whatever.
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ShingleShaman2⭐ Expert1mo
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This is why I left solo work, too much headache.
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RoachRidder🏆 Master28d
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We feel you, had a similar PEX job go south on review.
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SpraySavant4🏆 Master26d
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PE vultures circling, buying reviews and shops alike.
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SparkPlugStan⭐ Expert24d
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LOL, client said the pipe was 'too shiny', gave 3 stars.
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BoxHauler6⭐ Expert22d
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PE is ruining the trades, mark my words.
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AntAnnihilator3👑 Legend20d
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Totally get the pain, reviews shouldn't make or break us.
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CanvasCrusader👑 Legend18d
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How do you guys filter leads to avoid review bombers?
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Insul8r⭐ Expert16d
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Never trust a job under $5k, they always complain loudest.
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KeyMasterKev3⭐ Expert14d
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Sucks man, same boat after a water heater swap gone wrong.
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WattTheHeck28⭐ Expert12d
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We commiserate, reviews are the new battlefield.
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BloomBoss2👑 Legend10d
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Guy in Plumbers United said ignore and keep pushing volume.
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PipeDreamer12⭐ Expert9d
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Those corporate review farms are screwing independents hard.
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ShingleShark18⭐ Expert7d
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Been there, one bad one cost me three referrals.
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GarageGuru4⭐ Expert5d
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PE buyouts mean fake reviews flooding the market.
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SpraySavant⭐ Expert4d
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Pissed off daily by this crap, time to union up?
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LockLadLarry⭐ Expert2d
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Don't sweat it, focus on word of mouth in the community.
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RoofRat874⭐ Expert1d
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Watched a Roger Wakefield vid on handling client complaints, gold.
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AntAnnihilator👑 Legend6h
5
SharkBites get all the hate in reviews, but they save time.
