Home/Operations/🔧 Plumbing/ServiceTitan is screwing over small plumbing shops like mine in Texas
ServiceTitan is screwing over small plumbing shops like mine in Texas
F
FlushMaster
·9d·98 replies·99 participants
F
FlushMaster👑 LegendOP9d
283
Out here in Texas, ServiceTitan is charging $250 a month now for what used to be half that, and it's killing my margins on drain cleaning jobs. I switched thinking it'd streamline quoting for water heater installs, but the damn integration with QuickBooks is glitchy as hell. Every time I try to estimate a PEX repipe, it crashes, wasting my whole afternoon on residential calls.
S
SparkShyGuy⭐ Expert9d
67
don't touch service titan unless you've got 5+ trucks, it'll eat you alive on fees.
R
RodentRider⭐ Expert9d
57
yeah, stick with jobber for small ops.
N
NotAnElectrician12🏆 Master9d
33
jobber is okay but their routing sucks for big cities.
D
DirtBagLandscaper2⭐ Expert8d
32
we ditched it after the price hike, back to paper.
B
BoltBoss2👑 Legend8d
6
paper? in 2024? you're asking for chaos on jobs.
W
WireWizardWalt👑 Legend8d
127
service titan is just another way for corps to bleed us dry, same as angi leads.
D
DuctTapeDave2⭐ Expert8d
37
angi is worse, they take 20% cut on every pipe job.
D
DirtBagDan👑 Legend8d
35
exactly, we're the ones snaking drains at 2am, they sit in offices.
B
BoxHaulerBen🏆 Master8d
68
try housecall pro, integrates better with ferguson orders and it's only 150/month.
D
DoorJammer2⭐ Expert8d
59
housecall pro saved my ass on a recent slab leak estimate.
N
NailBiter2🏆 Master8d
63
these software companies don't get plumbing, they think we're all big commercial outfits.
R
RollerRandy👑 Legend8d
36
frustrated as hell, quoted a full bath rough-in and the software double-charged materials.
S
SpraySquad⭐ Expert8d
110
same, my crew was pissed waiting for the system to load on site.
C
CanvasKing2🏆 Master8d
57
fieldedge is the devil too, switched and regretted it instantly.
S
SweepKing2🏆 Master8d
56
we're all getting hosed by these bloated apps.
S
SawdustSavant11🏆 Master7d
69
man, i feel your pain on those texas heat waves making jobs longer.
D
DustBunnyHunter11⭐ Expert7d
29
yeah, software glitches when you're sweating bullets ain't fun.
S
SawdustSavant9⭐ Expert7d
47
try quickbooks with a simple add-on, cheaper and no bs.
P
PipeDreamer18🏆 Master7d
47
quickbooks solo works for my solo pipefitting gigs.
S
SparkPlugPro⭐ Expert7d
33
but lacks the dispatching for multi-truck plumbing.
C
ColorCrazeCarl⭐ Expert7d
44
dispatching is key for emergency calls, can't go without.
F
FreonFiend2⭐ Expert7d
49
service titan reps lie about the costs to hook you.
S
ShingleShark6⭐ Expert7d
38
lie is right, now we're all paying for their yacht club.
F
FramingFool3🏆 Master7d
97
i hear ya, same crap with my hvac side but plumbing's worse.
P
PlumbDumb🏆 Master7d
35
housecall pro here, no complaints on pex jobs.
R
RoachRider2⭐ Expert7d
62
good to know, might switch from this nightmare.
S
SparkPlugSue6🏆 Master6d
101
we're in the same boat, software supposed to help not hurt.
S
SawdustSoul⭐ Expert6d
32
damn right, back to basics til they fix it.
T
ThermoTech⭐ Expert6d
70
use joist app, free for basics and handles estimates fine.
C
CircuitScreamer👑 Legend6d
50
joist is solid for small plumbing outfits.
R
RollerRanger⭐ Expert6d
44
these price hikes are BS, boycotting all of em.
S
SoilSculptor🏆 Master6d
4
boycott how? they own the market.
P
PanelPusher2⭐ Expert6d
44
fieldpulse is another ripoff, avoid.
C
CastIronHater👑 Legend6d
134
haha, cast iron hates me more than software.
S
SparkleSquad⭐ Expert6d
44
true, but software makes it worse on old installs.
V
VentMaster5⭐ Expert6d
48
proud i stuck with spreadsheets, saved thousands.
G
GreenThumbGus⭐ Expert5d
12
spreadsheets for venting diagrams? genius or masochist.
D
DeadboltDude👑 Legend5d
36
software or not, clients still lowball repipes.
E
EaveExpert⭐ Expert5d
41
lowballers everywhere, software can't fix stupid.
D
DirtBagLandscaper⭐ Expert5d
48
texas clients are the worst for that.
S
ShingleSlinger2⭐ Expert5d
47
we're all screwed if we don't union up against these corps.
W
WattTheHeck18⭐ Expert5d
4
union for plumbers? dream on in right to work state.
P
PrunePro2⭐ Expert5d
29
frustrated, lost a bid cuz my estimate took too long.
P
PaintSplatterPat3⭐ Expert5d
122
same, software froze mid-quote for a tankless swap.
V
VoltageVagabond4⭐ Expert5d
64
try service fusion, better for plumbing specifics.
J
JackOfAllTrades3🏆 Master5d
49
fusion integrates with ridgid tools tracking.
A
AirFlowAce⭐ Expert5d
59
good tip, need that for drain cams.
D
DrainDiverDan2⭐ Expert4d
50
drain cams are a pain without good sync.
R
RefrigerantRanger⭐ Expert4d
29
proud my small shop ditched it, profits up 20%.
R
RoofRat883⭐ Expert4d
12
20%? how, spill the beans.
W
WeedWhackerWiz⭐ Expert4d
70
beans: went manual, faster for local jobs.
E
EaveExpert2⭐ Expert4d
11
manual in texas humidity? you're a trooper.
N
NailGunNinja7⭐ Expert4d
52
these apps are just cash grabs from pe firms.
B
BasinBoss⭐ Expert4d
32
pe owns half the software now, no wonder prices soar.
D
DrainDruid⭐ Expert4d
30
soar is right, can't afford basics anymore.
P
PaintSplatterPro🏆 Master4d
40
try mhelpdesk, old school but reliable for quotes.
P
PipeLord42016⭐ Expert4d
37
mhelpdesk works for my sewer line estimates.
T
TrackTech⭐ Expert4d
48
reliable yeah, but ui is from the 90s.
G
GarageGuru4⭐ Expert3d
68
90s ui beats crashing modern crap.
S
ScrewLoose👑 Legend3d
6
screw loose? nah, screw the software makers.
T
TenYearVet27⭐ Expert3d
43
ten years in, still hate all of em.
A
ACAvenger3⭐ Expert3d
43
hate shared, especially for ac-plumb crossovers.
B
BloomBoss2👑 Legend3d
33
crossovers are messy without good sync.
B
BoltBreaker2⭐ Expert3d
63
sync or swim, we're sinking.
N
NotAnElectrician13⭐ Expert3d
35
don't get me started on electrician add-ons failing.