Big win turned sour on this $15k shingle job in Texas

Landed a sweet 15k shingle replacement in central Texas last month, thought it was gonna be smooth sailing with the CertainTeed Landmark we always use. Customer was all smiles until the final walkthrough, then they nitpick every damn granule and want us to redo the valleys for free. TBH, I'm over dealing with these picky homeowners who think they're roofing experts after watching one YouTube vid.

man that sucks, had a similar deal where the HO complained about the ridge cap looking off even though it was perfect.

ha, sounds like my last gig, customer said the color was wrong under 'certain lighting' but it was exact match. we laughed and charged em extra for the comedy show.

watch out for those valley installs, one bad crimp and you're leaking next rain.

don't let em walk all over you, document everything with pics before and after.

those HO's are the worst, always something.

i'd tell em to pound sand, life's too short for free redo's.

same here, lost a whole day arguing over nothing.

get a good contract clause for changes, covers your ass.

seen too many guys eat the cost to keep the review good, bad move.

customer's always right my ass, not when they're wrong.

had a job where they wanted ice and water everywhere, doubled my price on the spot.

document, document, document. saved me twice this year.

nitpicky bs like that makes me wanna quit roofing some days.

we're all in the same boat with these clowns.

how'd you handle the pushback, did you cave?

screw the big corps buying us out, they make this worse with their lowball subs.

try underlayment from GAF next time, holds up better in Texas heat.

insurance adjusters are the real enemy here, always shorting claims.

upsell the premium shingles upfront, less complaints later.

just walk away from jobs like that, plenty of fish.

SharkBite for roofs? nah, stick to nails, those push fits are for plumbing hacks.

pissed me off last week, lost $2k on a similar dispute.