Home/Rants/🏠 Roofing/client ghosted me after i quoted $8500 for his CertainTeed shingle job
client ghosted me after i quoted $8500 for his CertainTeed shingle job
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ShingleShuffler
·6mo·28 replies·29 participants
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ShingleShuffler⭐ ExpertOP6mo
111
so i'm up here in zone 5 minnesota, where winters hit like a truck, and i finally land this decent-sized roof replacement gig for a ranch house. guy seemed normal, we walked the roof together, i measure it out at 1800 sq ft, spec out CertainTeed Landmark shingles 'cause they're solid for our snow loads, and hit him with a $8500 quote including tear-off, underlayment, and gutters. he nods, says sounds good, then poof, radio silence for two weeks. NGL, this is my third flake this month, and with hail season coming, i'm starting to sweat. anyone got tips on chasing these difficult clients without sounding desperate? saw a similar rant in the Roofing Pros fb group last week.
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WireWizard8⚒️ Journeyman6mo
35
man, that sucks, had a guy do the exact same thing after i quoted a panel upgrade.
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VentMaster993⚒️ Journeyman6mo
14
ghosting clients are the worst, feels like i wasted a whole day driving out there.
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WireWizard6⚒️ Journeyman6mo
15
yeah, and then they pop up months later acting like nothing happened.
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BugBusterBob3⚒️ Journeyman6mo
15
exactly, makes you wanna add a deposit clause to every quote.
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VoltageVampire⭐ Expert6mo
21
use housecall pro for quotes, it has automated follow-ups that nag them without you lifting a finger.
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FurnitureFury⚒️ Journeyman6mo
27
ugh, minnesota clients especially, they think twice with the weather but still bail.
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KeyMaster5⚒️ Journeyman6mo
1
how do you follow up without coming off pushy?
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TileTamer⚒️ Journeyman6mo
18
screw these homeowners, they're ruining the whole industry with their flakiness.
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FlushMaster500⭐ Expert6mo
19
been there, lost $2k in materials sitting around 'cause of one.
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LockPickLarry9⚒️ Journeyman6mo
23
we all get burned by them eventually.
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LiftAndShiftLee⚒️ Journeyman6mo
22
frustrated as hell, just had to eat a $1200 loss on a no-show last week.
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PipeDreamer12⚒️ Journeyman6mo
37
same, feels personal but it's just business i guess.
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FurnitureFlipper⚒️ Journeyman6mo
15
never trust a verbal yes, get it in writing or a deposit first.
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CircuitScreamer⭐ Expert6mo
19
deposits saved my ass more times than i can count.
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BugBuster88⚒️ Journeyman6mo
24
those big roofing corps are buying up all the good leads, leaving us scraps.
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TrackTech⚒️ Journeyman6mo
25
yeah, and now we're fighting over the ghosters.
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RoofRat87⚒️ Journeyman6mo
15
don't quote without a signed contract, learned that the hard way on a $10k job.
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TarPaperTom⚒️ Journeyman6mo
12
watch out for the ones who say they'll call back monday, they never do.
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SparkPlugGuy2⚒️ Journeyman6mo
27
reminder: always document the site visit with photos, covers your butt if they sue later.
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TenYearVet4⚒️ Journeyman6mo
26
customer thought his CertainTeed roof was invincible, called me yelling when it leaked after a storm.
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FumeFighter⚒️ Journeyman6mo
12
psa: these cheapskates will cost you more in the long run, fire them early.
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PanelPusher5⚒️ Journeyman5mo
15
had a laugh when one ghoster showed up begging for a discount six months later.
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FrameFreak9⚒️ Journeyman5mo
4
ghosting after a walk-through? that's low even for roofing clients.
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BugBlaster3⚒️ Journeyman5mo
12
sucks man, the market's flooded with bad leads right now.
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LeakLocator3⚒️ Journeyman5mo
19
we're all in this crap together, insurance companies jacking rates too.
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BrushStrokeBoss10🔧 Apprentice5mo
21
finally got one to pay up by small claims, worth the hassle.
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SpringSpecialist5⚒️ Journeyman5mo
25
client in my area tried to DIY after ghosting me, ended up calling back double the price.
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ClogBuster🔧 Apprentice5mo
29
tommy mello talks about this in his videos, says qualify harder upfront.