these damn homeowners calling every day after the shingle job

just finished a full tear-off and re-roof with Owens Corning Duration shingles on this ranch house out here in Arizona the sun beats everything to hell. customer signed off on the walkaround, paid the final $8500 draw, and now she's blowing up my phone every damn day about 'spots' on the ridge vent that aren't even there. i explained it's just some settling from the heat but she wants me back out for free touch-ups. saw a similar rant in the Roofing Pros Facebook group last week, guys saying these picky types are killing the trade. NGL, i'm about ready to block her number and eat the bad review. anyone else dealing with this endless callback BS on asphalt jobs?

fuck these entitled homeowners, they think we're their personal roof slaves after paying once.

been there brother, same crap on every job site.

had a lady call the cops on me for 'trespassing' when i went back to fix her imaginary leak.

we charge a $100 trip fee now for callbacks after 30 days, cuts the nonsense in half.

same here man, had to fire a repeat offender client last month.

document with photos before and after, then send em a gallery of proof.

why do they always pick on the ridge or valleys? never the flat sections.

exactly, Arizona heat warps shit fast.

i tell em upfront: no warranties on cosmetic gripes.

ugh this is why i stick to commercial now, less drama.

but commercial pays half what residential does sometimes.

try educating them with a quick video, like that one from roofinginsights on tiktok showing normal settling.

good call, visuals shut em up every time.

or just laugh it off and say 'maam that's the patina developing'.

lmao works until they google it.

had one threaten to sue over bird shit stains, i was like call owens corning then.

we're all in this boat, roofing life's full of karens.

finally got a client who appreciated the work, paid extra tip even.

shut up with your unicorn story lol.

for real, rare as hen's teeth.

don't do flat roofs, leaks are always 'your fault' no matter what.

true, stick to pitched and slope jobs.

i upsell underlayment upgrades to cover my ass better.

what brand you using for that?

grace ice and water, never had complaints.

same, but costs an extra $500 per roof.

worth it for the peace of mind.

started adding a callback clause limiting free visits to one per month.

genius, how'd you word it without scaring them off?

'post-install support limited to structural issues' or some bs like that.

lmao 'bs like that' is the key.

my last one was a nightmare, kept changing her mind on shingle color mid-job.

dude fire her ass next time, life's too short.

agreed, i walked off a site once over that.

respect, most of us cave to keep the check.

lost a whole season to one bad apple last year, never again.

same, knees can't take the stress anymore.

try the 'satisfaction guarantee' but define it as functional only.

yeah, no coverage for aesthetics.

had a guy complain about nail heads showing after a storm.

that's wind uplift, not our install.

exactly, mother nature's fault.

but they don't care, want it perfect forever.

we all feel your pain on this.

document the hell out of every call.

and get it in writing they approve.

started using jobber for photo logs, lifesaver.

good rec, checking that out.

my crew's been slacking on pics lately.

fix that asap, or you'll regret it.

these clients are why i drink.

same, after a day like that.

anyone watch that tommy mello vid on handling complaints? solid advice.

yeah, he says empathize then redirect.

tried it, still got the bad review.

screw em, block and move on.

never trust a walkaround sign-off, always get video.