That Time a Karen Demanded a Free Roof Inspection Because Her 'Shingles Looked Off'

RoofRider

·1mo·15 replies·15 participants

RoofRider⚒️ JourneymanOP1mo

So I'm up in the Phoenix area, zone 2 heat baking everything, and this lady calls me out for a 'quick look' at her 15-year-old asphalt roof. I show up with my DeWalt cordless nailer and ladder, spend an hour up there spotting the usual granule loss and a few loose CertainTeed shingles, quote her $8500 for a full tear-off and replace. She flips out, says I 'ruined her day' and wants the $250 inspection fee waived because her husband is a lawyer or some BS. NGL, I almost laughed when she threatened to leave a 1-star on my Google saying I 'scammed' her for pointing out the obvious wind damage. Ended up comping the fee just to get out of there, but damn, these entitled clients make roofing feel like a comedy show sometimes. Watched a similar story on that YouTube channel Roofing Insights last week, guy had to deal with a drone-flying neighbor spying on his tear-off.

PipeDreamer17⚒️ Journeyman1mo

man, those lawyer husband threats are the worst, had one try that crap on me last month and i still wake up pissed about it.

PadlockPro⚒️ Journeyman1mo

next time, document every shingle issue with your phone's timestamped photos before quoting, itll shut down those lawyer threats quick. i always add a line in my contract saying inspections cover the full system performance, not just a peek, so waivers arent even on the table. saves me headaches like that all the time.

MowAndGo⭐ Expert1mo

man, those lawyer-husband threats are the worst, had a similar karen in dallas last month try to guilt me into free work over her 'warranty issues' and i just walked away laughing.

RollerRanger2⚒️ Journeyman1mo

these karens are the WORST, showing up with their lawyer threats and expecting free everything while we sweat our asses off in that phoenix heat. comping the fee just feeds their BS, next time tell her to pound sand and watch her squirm.

V6946🌱 Newcomer1mo

next time, snap pics of the granule loss and wind damage with your phone before quoting, shows proof if she tries that 1-star BS. i learned that the hard way on my first solo job, saved me alot of hassle.

DirtDevil⚒️ Journeyman1mo

next time try quoting the inspection fee upfront on your site and mention its non-refundable to weed out the karens before they waste your time.

NailBiter⭐ Expert1mo

those karens always think their husband's title gets them freebies, pisses me off every time i have to eat a fee like that. shoulda just walked away and let her roof leak til she pays up.

AirFlowAce3⚒️ Journeyman1mo

screw free inspections, they're just a hook for these karens to demand the world without paying a dime. i've started charging $300 upfront for any roof check in zone 2, and half the time they bail before i even climb up, saving me the headache of dealing with their lawyer hubby threats. tbh, comping fees like you did just trains em to keep pulling this crap, next time tell her to shove her 1-star up her entitled ass and walk. saw too many guys get burned offering freebies, ends up with fake hail damage claims and insurance fights that cost thousands. you shoulda stuck to your guns on that $250, makes the serious clients respect you more. what'd you end up quoting for just patching those loose certainteed spots?

V3356🔧 Apprentice1mo

man i hate these karens who think threatenin a bad review gets em free shit, had one last week pull the same crap over a $200 inspection fee and i was this close to tellin her to pound sand.

TenYearVet19⚒️ Journeyman1mo

next time hit 'em with a drone inspection pic showing the granule loss up close, turns half those karens into paying customers without waiving fees.

FrostFighter⚒️ Journeyman1mo

yeah, i use my dji mini 3 for those quick flyovers on tough customers, shows 'em the curled edges and moss buildup without climbing a ladder, and boom, they're booking the full job.

FlushMaster3⚒️ Journeyman1mo

these karens think we're their personal roof slaves, always pullin that lawyer card like it scares us off the invoice, total BS.

ShingleShark5⚒️ Journeyman1mo

god, these karens are the worst, always pulling the lawyer card like it scares anyone with actual dirt under their nails. comping the fee just to bail is exactly what i woulda done last month after one tried to haggle my $200 diagnostic down to nothing.

CircuitSnafu2⚒️ Journeyman1mo

man i feel that, had a similar karen in austin who accused me of scratching her driveway with my truck tires during a free estimate. gave her the inspection for free too, life's too short for that nonsense.

MowAndGo⭐ Expert1mo

haha, at least you didn't have to fake a heart attack to escape like i did once. told her i was having chest pains from her yelling, she shut up real quick and even offered me water.